Can't connect to server?

[GrymReaper]

I just d/l'ed 1.5.2, because I was "unable to connect to server" with 1.4, and figured, hey, why not upgrade? Well, I've gone into Kerio and made absolutely sure all the entries marked spybot anything are trusted across the board, and now durning my install I get a "receiving..." message, but then it just times out. Is it me or the servers? I kinda already uninstalled 1.4, and I'd sure hate to be Spybot-less...

[Derezo]

I had the same trouble. I'm assuming there are some problems on the server end. :(

[jalex98]

Me Too!:sad:

[elindman]

But I can ping the server successfully from cmd. Tried turning off my Firewall temporarily as well, but to no avail.

[sbuxman]

I'm experiencing the same problem.

Also, when I click on the subheadings "Home" "Support" "Download" "Donate" in this Forums link, nothing happens--they are "dead?"

[kandazar]

anybody hear on why you can't update?:fear:

[bhamer]

I think there update server for Spybot period is down because this just started for me today Monday February 25 2008 10:32PM. Also there website is down man i sure hope there going to bring it back up

[sparks68]

And I've been trying for hours now to find somewhere to download 1.5 from as my 1.4 got corrupted, only now to find that Safernetworking just isn't there - or anywhere, so having reinstalled 1.5, I can't run it as it crashes without having any updates!

Big deal.

Also uninstalling 1.4 - didn't, properly, and neither did 1.5. Both Uninstalls left most of the prog there on the drive, and one of them crashed the PC completely to a reboot all by itself!

I DO like the line at the bottom of this page - "Contact us" - if only we could! There appears to be no known way of contacting them. Dead to the world, it would seem......

[PepiMK]

Good morning everyone ;)
Have been on thephone to the computing centre for some time (noticed server problem only at around 5 a.m.)... server will currently get restarted and I'm listening to on-hold music ;)

re download location: try this (http://fileforum.betanews.com/detail/Spybot_Search_and_Destroy/1043809773/1) (make sure you click the right download button).

[PepiMK]

:banghead: Problem now got escalated with highest priority, but will probably need techs that'll arrive in about an hour.

:coffee: I need a coffee IV now...

[RogerR]

I tried to update yesterday, 25 Feb, and got the message 'cannot find server' and had to abort. Same today.
Apparently I don't have permission to access the safer networking page either!
I now have no version of Spybot on my PC.

Can anyone suggest a solution, please?

[PepiMK]

Yes, see above...
It's not your fault, it's the servers...
The night shift techs have relayed it to the daytime shift techs, but those probably think that an Apache is a Native American and not a server software, and are still waiting for the translator instead of fixing the server :sick:

(good thing we've at least moved the forum to a new server already)

[sparks68]

Can download 1.5.2 Ok, BUT since the prog can't get any download update files, it can't run!

And there isn't any longer any list of update sites - where has that gone?

[JoeKing]

Any news?

What be the latest?

Have installed v1.5.2.20, immunized but can't run scan until I download / install detection updates.

Is there a location elsewhere and I can download detection updates manually?

[daemon]

Because of the current problems with our hoster 1&1, we just decided to prepone the planned move of our web server www.safer-networking.org to a new hoster and to do it right now.

So the site will be back soon. DNS records will take a while to be updated world-wide, but we will try to do the move as smooth as possible.

Stefan

[PepiMK]

Meanwhile, if you uncheck the Download updates immediately option inside the installer, you can install it.
A manual updater is available here (http://www.spybotupdates.com/updates/files/spybotsd_includes.exe) on one of our secondary servers :)

[sparks68]

Thank You!!!!!

[JoeKing]

Yeah, did untick the box and so installed no problem, thanks for link, scan was very short...not sure it did everything...hmmm :sad:

[spybotsandra]

Hello,

Please run Spybot - Search & Destroy and switch to "Advanced mode" via the menu bar item "Mode" and select "Settings" --> "File Sets" in the left bar. There, please right-click somewhere into the list and choose "select all available checks".

Best regards
Sandra
Team Spybot

[JoeKing]

Thanks, the scan is now running through everything and taking longer as I would expect. Much appreciated.:bow:

Is this something that changed in v1.5?

[JoeKing]

Looks like the update site is back online, well, it at least worked for me just now :)

[Sandra]

Hello,
I just uninstalled version 1.4.6 and I just tried re-installing version 1.5.2 as for install seems to be working for some people.

I am still getting the same server error message that I was getting on Feb. 23rd, "the server name or address could not be resolved.

I now have no bot protection. :sad:

Do you have any suggestions for me?

Thank you.

[spybotsandra]

Hello,

During the installation Spybot tries to download the updates.
You can disable this function in the wizard itself.
Just untick the checkbox in front of "download updates during installation".
The updates can be downloaded later on.

For more information on updating please have a look at this link on our website:
http://www.safer-networking.org/en/howto/update.html
You can also download the updates manually:
http://www.safer-networking.org/en/download/index.html
Here is the direct download link (http://www.spybotupdates.com/updates/files/spybotsd_includes.exe).
Just download and run that file - it is self-installing.

Best regards
Sandra
Team Spybot

[davidcash]

I just downloaded version 1.5.2. The automatic update feature froze. However I ignored the feature and worked through the original download withOUT updating (used ctrl+alt+del on Update which claimed to be "not responding"). After the 1.5.2 finished its first scan, I then tried to update but ran into the same "not resonding"; however nothing worked THIS TIME within my browser. So I reloaded, attempted to access internet, discovered no connection, etc; reloaded a second, third, fourth time and eventually regained my internet connection. I attempted several updates via the many different buttons all within Spybot but each attempt ran into same problem. I then shut down my firewall, attempted the update, and was successful.

Apparently the update feature within 1.5.2 does not pass Zone Alarm's firewall unless Spybot is granted permission. Since the update does not trigger a request for permission, ZA denies it. How do I go about allowing the update to access the internet through ZA's firewall without shutting ZA down?

[Zenobia]

I don't use Zone Alarm,so these instructions could be a bit iffy.But,in Zone Alarm,select Program Control->Programs.
In the Programs column,look for a program titled Updater for Spybot S&D (or sdupdate.exe,perhaps)click it,then select Allow from the shortcut menu.

[davidcash]

....But,in Zone Alarm,select Program Control->Programs.
In the Programs column,look for a program titled Updater for Spybot S&D (or sdupdate.exe,perhaps)click it,then select Allow from the shortcut menu.

Zenobia,

Unfortunately, the Spybot program does not appear in the location that you reference, and this is the problem: Spybot does not trigger a reason for Zone Alarm to list Spybot (in any form) in the Programs Control -- consequently, there appears to be no way for a request or a denial of privileges, and I do not know how to list programs in ZA manually. I suspect that I need to enter my registry in order to do that.

Thanks

[Zenobia]

Ah,okay.My firewall does it differently.
I see these directions to add a program to the programs list in Zone Alarm.
Select Programs Control,Programs,then click Add.The Add Program dialog should appear.Locate the program you wish to add,then click Open.In your case,you would probably go to C:\(or your main drive letter)Program Files\Spybot - Search & Destroy,then find SDUpdate.exe,then click Open.

There are User Guides here,if they apply to your version of Zone Alarm:
http://www.zonealarm.com/store/content/support/zass/zassMain.jsp

[davidcash]

...Select Programs Control,Programs,then click Add.The Add Program dialog should appear.Locate the program you wish to add,then click Open.... find SDUpdate.exe,then click Open.

There are User Guides here,if they apply to your version of Zone Alarm:
http://www.zonealarm.com/store/content/support/zass/zassMain.jsp

Zenobia,

Thanks for working with me.

Unfortunately (for me), I have never updated my ZA to a newer version than 2.6.362 (a very old version).

There is no "ADD" button in version 2.6.362.

My current workaround though works (i.e. shut down ZA before attempting the SDUpdate) . Without shutting down, I continually receive a FATAL EXCEPTION error, and the only recovery is to reboot. This leads me to believe that Spybot's SDUpdate.exe is the root cause of the problem, and not Zone Alarm. Nevertheless, I shall attempt an update for the ZA provided that one still exists for Windows 98.

In order to save you further frustrations with me,...I have downloaded Spybot 1.5.2 and updated it as of today; so I really do not have any problem with Spybot.

Thank you again for your persistence, as well as the ZA link.

[Zenobia]

You're welcome.
Zone Alarm had this posted for Windows 98,windows 98 SE,and Windows ME users:
http://zonelabs.com/store/support/win98MEusers.jsp
So you would have to have a pre-6.5 version of Zone Alarm.
There are older Zone Alarm products at oldversion.com that look to be newer than the version you have,if you do want to update Zone Alarm to a newer version than you have:
http://www.oldversion.com/program.php?n=zalarm

[Lacanox]

Hello all

I have read this thread & the one a little further down the page which is headed I cannot update. Feeling worried now because I still cannot update the latest version of Spy bot I also have Adaware & that too will not update.

Is there some sort of big attack against anti spy programs?
Does it have anything to do with the attack on home routers that I read elsewhere on the Adaware site?

:fear:

Lacanox

[BarbM]

Are you having difficulty with d/l S&D?
If so, just say gimme in a post here and I will up it wherever for you.
Size is 9.27Mb
If that fails I will email it to you in bits!!!!

There are more ways to skin a cat than running it over with a Police Car.

[Angelb63]

On the file Download box it shows "Getting File Information" then "resolving www.safer-networking.org in the Status line. Then an error box saying "The server name or address could not be resolved."
Nothing downloads.
Help!!

[md usa spybot fan]

Angelb63:

Please read my suggestion in post #5 (http://forums.spybot.info/showpost.php?p=166620&postcount=5) of this thread:
Install Issue...
http://forums.spybot.info/showthread.php?t=24601

[Angelb63]

Thanks, md usa spybot fan.
That did the trick. I"m up and running.
Peace.

[md usa spybot fan]

Angelb63:

You're welcome and peace to you.

[arly_m]

I tried to install spybot on two computers yesterday (29/03/08) but i am having the same error message - a connection with the server could not established - any recommendations as i am new to this...snd i hsve tried downloading the software through other links on the spybot webpage but no luck there either. Thanks

[md usa spybot fan]

arly_m:

Did you try my suggest in post #5 (http://forums.spybot.info/showpost.php?p=166620&postcount=5) of this thread?
Install Issue...
http://forums.spybot.info/showthread.php?t=24601
It appears to work for most people.

[TAXGUY]

Thanks for the help! I used #16.

[MacPeter]

Hi,

Well, to make a long story short:


1. I had the following message during installation of 1.6.0.30: "can't coonect to server". So I followed the advise and I got another message:

"Can't retrieve the file into update"



I would like to know what to do and especially what should I tell other users who have the same problem?


Thanks for your answers.

[MacPeter]

Here is a follow-up:

Is there a safe way to update manually?

[spybotsandra]

Hello,

During the installation Spybot tries to download the updates.
You can disable this function in the wizard itself.
Just untick the checkbox in front of "download updates during installation".
The updates can be downloaded later on.

For more information on updating please have a look at this link on our website:
http://www.safer-networking.org/en/howto/update.html
You can also download the updates manually:
http://www.safer-networking.org/en/download/index.html
Here is the direct download link (http://www.spybotupdates.com/updates/files/spybotsd_includes.exe).
Just download and run that file - it is self-installing.

Best regards
Sandra
Team Spybot

[Louisaz]

anybody hear on why you can't update?:fear:

I cannot use the program's updater -- it cannot make the connection to the update server. I recently went to the SS&D website and downloaded and installed the latest updates directly. That worked.

It's an inconvenience to do so, but SS&D and I have not figured out a way to get the program's updater to connect to their update server.

Good luck,

Louis

[SaganGathering]

Hello,

During the installation Spybot tries to download the updates.
You can disable this function in the wizard itself.
Just untick the checkbox in front of "download updates during installation".
The updates can be downloaded later on.


I tried this after installing S&D on Vista Home but when i try to run S&D for the first time it it tries to run the updater anyway, and i get the same sorts of errors as came up during the Install (which said something about "elevation" [which is odd since i'm supposed to be the Admin]).

During the install there was a DOS box that popped open for a sec and all i could read was something "invalid" but from using S&D on XP, this seems a universally common problem.

[md usa spybot fan]

SaganGathering:

Installing Spybot under Vista:

If you are getting a error similar to following error while attempting to install Spybot in Vista you must elevate the administrator rights during the installation:
Unable to execute c:\programfiles\search & Destroy\sdwinsec.exe
CreateProcessFailed: Code 740
the requestor operation requires elevation.
In Vista you must elevate the administrator rights in order to install the Spybot-S&D Security Center integration (sdwinsec.exe) which adds Spybot to the Windows Security Center.

Instead of double clicking on the installation program (spybotsd160.exe), right click on it and select "Run as administrator" from the context menu.

Running Spybot under Vista:

You must run Spybot with elevated administrative rights that are required by Windows Vista to perform many functions. Although you may be running from a Computer Administrator account, Vista requires that you elevate the administrative rights to run a program with full administrative rights.

There are several ways to do that:
Elevate the administrative rights for a single running:
Instead of double clicking (left clicking) to start Spybot, right-click and select "Run as administrator" from the context menu.
Permanently elevate.
If you are running Spybot from a desktop shortcut for example, right click on the desktop shortcut and select Properties.
Then go into Application Compatibility and select "Run As administrator".

[SaganGathering]

SaganGathering:

Installing Spybot under Vista:

If you are getting a error similar to following error while attempting to install Spybot in Vista you must elevate the administrator rights during the installation:

I tried again using Run As Administrator but had almost identical problems. I've created a new thread since this may be Vista-specific, and it involves some other errors, along with a very detailed report.

http://forums.spybot.info/showthread.php?t=36266

[Indy_Boognish]

Hey,
I know this is a dead thread but I am still having this problem! I use version 1.6.2.46 and whenever I try to update I always get a pop-up that says "Error retrieving update info file!" I have been googling my butt off trying to find a fix. I found a couple of different ones, and have tried everything applicable:

1.) I cleared the links from a HOSTS file.
(c:\windows\system32\drivers\etc\HOSTS)

2.) I closed a few things from my HJT log.

3.) I added Spybot S&D and SBupdate as exceptions on my firewall

4.) I disabled my firewall

Nothing worked!

I am using Windows Firewall, ESET NOD32 antivirus, and Spy-Sweeper (since Spybot doesn't work)

Really want my spybot back :(



Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:43:57 AM, on 5/17/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.20935)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\Unlocker\UnlockerAssistant.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Nero\Nero BackItUp 4\NBService.exe
C:\Program Files\NVIDIA Corporation\nTune\nTuneService.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\PSIService.exe
C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\wuauclt.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: (no name) - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - (no file)
O2 - BHO: (no name) - {ecdee021-0d17-467f-a1ff-c7a115230949} - (no file)
O4 - HKLM\..\Run: [LClock] C:\Program Files\LClock\LClock.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [NvCplDaemon] "C:\WINDOWS\system32\RUNDLL32.EXE" C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] "C:\WINDOWS\system32\nwiz.exe" /install
O4 - HKLM\..\Run: [UnlockerAssistant] "C:\Program Files\Unlocker\UnlockerAssistant.exe" -H
O4 - HKLM\..\Run: [NvMediaCenter] "C:\WINDOWS\system32\RUNDLL32.EXE" C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [SoundMan] "C:\WINDOWS\SOUNDMAN.EXE"
O4 - HKLM\..\Run: [egui] "C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe" /hide /waitservice
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray
O4 - HKCU\..\Run: [ctfmon.exe] "C:\WINDOWS\system32\ctfmon.exe"
O4 - HKCU\..\Run: [Steam] "C:\Program Files\Steam\Steam.exe" -silent
O4 - HKCU\..\Run: [NVIDIA nTune] "C:\Program Files\NVIDIA Corporation\nTune\nTuneCmd.exe" clear
O4 - HKCU\..\Run: [AlcoholAutomount] "C:\Program Files\Alcohol Soft\Alcohol 120\axcmd.exe" /automount
O4 - HKCU\..\RunOnce: [Shockwave Updater] "C:\WINDOWS\system32\Adobe\SHOCKW~1\SWHELP~1.EXE" -Update -1103471 -"Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.3) Gecko/2008092417 Firefox/3.0.3" -"http://www.neopets.com/games/dgs/play_shockwave.phtml?va=&game_id=473&nc_referer=&age=1&hiscore=&sp=0&questionSet=&r=9944063&width=600&height=440&quality=high"
O4 - HKUS\S-1-5-20\..\RunOnce: [nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [ShowDeskFix] regsvr32 /s /n /i:u shell32 (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\RunOnce: [nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O17 - HKLM\System\CCS\Services\Tcpip\..\{8BBACFB5-B297-4003-8CAA-2518463386CA}: NameServer = 208.67.220.220,208.67.222.222
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 208.67.220.220,208.67.222.222
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 208.67.220.220,208.67.222.222
O17 - HKLM\System\CS3\Services\Tcpip\Parameters: NameServer = 208.67.220.220,208.67.222.222
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 208.67.220.220,208.67.222.222
O23 - Service: ESET HTTP Server (EhttpSrv) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\EHttpSrv.exe
O23 - Service: ESET Service (ekrn) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
O23 - Service: getPlus(R) Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe
O23 - Service: Nero BackItUp Scheduler 4.0 - Nero AG - C:\Program Files\Common Files\Nero\Nero BackItUp 4\NBService.exe
O23 - Service: nTune Service (nTuneService) - NVIDIA - C:\Program Files\NVIDIA Corporation\nTune\nTuneService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe
O23 - Service: StarWind AE Service (StarWindServiceAE) - Rocket Division Software - C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. (www.webroot.com) - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe

--
End of file - 6080 bytes

[md usa spybot fan]

Indy_Boognish:

I'm sorry but HijackThis logs are not interpreted in this forum. Please see:
Please do NOT post HJT/Malware logs in the Spybot forum, thanks
http://forums.spybot.info/showthread.php?t=1266

[Indy_Boognish]

The HJT log is pretty much irrelevant anyway, I just posted it for good measure (obviously a mis-decision).

Regardless, is there anything I can do to be able to update spybot again?

[dwilliams]

It won't run. Is this a server problem as well?

Dave

[drragostea]

Dave:
Read this post by Matt:
http://forums.spybot.info/showpost.php?p=312305&postcount=6
-

[md usa spybot fan]

Indy_Boognish:

...

3.) I added Spybot S&D and SBupdate as exceptions on my firewall


The program that has to authorized is SDUpdate.exe.

[xRDVx]

Well... I got that error too:

My Spy-bot wasn't updating because of connection problems, and so the installer. But, the other computer I have into my house could connect to Spy-bot servers (trought ping command).

So, somehow, the DNS system (i don't know wich part) wasn't resolving the Ip Addres of the server, so it can't connect to it.

The fastest solution: Add the entry to your hosts file, so, when you ask for it, it is on your hosts file already solved, and the connection will be done.

Why it is caused? I'd like to know. But, spy-bot itself should reconize if the Ip address is being solved, and, in case not, always have the Ip saved so it can write on the hosts and try to connect.. In case it's not connecting.. Consider the Ip changed, and then, ask the user for inserting the correct Ip of Spy-bot.

[james1987]

Whenever I start Install, select the options, and start to download the current files from the server, I always get the error message that says

"Error Sending Request A connection with the server could not be established."

On the setup it says it is trying to download file updallocator.php (1 of 1) from IP 89.238.64.39.

Is there a way around this or is this a server-wide problem? I installed Spybot S&D a month ago on my father's computer and it worked fine then.

[spybotsandra]

Hello,

I would recommend to start your own thread, or read the whole thread,
as the answer is given already on page three of this thread:
http://forums.spybot.info/showthread.php?t=24808&page=3

During the installation Spybot tries to download the updates.
You can disable this function in the wizard itself.
Just untick the checkbox in front of "download updates during installation" or "Download Updates immediately".
The updates can be downloaded later on.

For more information on updating please have a look at this link on our website:
http://www.safer-networking.org/en/howto/update.html
You can also download the updates manually:
http://www.safer-networking.org/en/download/index.html
Here is the direct download link:
http://www.spybotupdates.com/updates/files/spybotsd_includes.exe
Just download and run that file - it is self-installing.

Best regards
Sandra
Team Spybot

[rbkeys]

At first I was having this error on install until I found on this forum to deslelect scan for updates on the install menu. This got the install done but now when SB S&Destroy is running and I try to run the update definitions I get the message :"the server name or address could not be resolved." I have gone in and added permision for this software in Microsoft Live One Care, I have even turned of my firewall and virus software all to no avail. I have loved using this program and it is very frustrating to have this problem which is making using this software useless. Any advice will be greatly appreciatted.

May God Bless Your Day
Russell

[spybotsandra]

Hello,

You can also download the updates manually: http://www.safer-networking.org/en/download/index.html
Here is the direct download link (http://www.spybotupdates.com/updates/files/spybotsd_includes.exe).
Just download and run that file - it is self-installing.

Best regards
Sandra
Team Spybot

[plugnickel]

I get that when I try to run Spybot and Ad-Aware, when I try to run HJT and Autoruns I get popup 'windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item'. That's new, they all ran fine last week. StopZilla runs, finds up to 17 infected files and claims 100% removal success. Until reboot finishes. Then all profile startups get a pop up 'dll tapi.nfo not found'. Google search works until I click on a recommended site then is redirected to different search engine. I found a thread in here (I'm new) by searching tapi.nfo and the answer was to run HJT which no longer runs. I uninstalled/reinstalled Ad-Aware AE, it came up once, but less than a minute into the search what entire window was gone and then back to the 'cannot connecdt to server'. Suggestions?

[spybotsandra]

Hello,

Please have a look here:
Spybot doesn't run - What you should do (http://forums.spybot.info/showthread.php?t=50194)
Please also create a new thread when you post in this forum and not edit old ones.
Thanks. :)

Best regards
Sandra
Team Spybot

[disco-legend-zeke]

I can start SS&D, but it refuses to scan until I update.

Sadly, some piece of malware prevents reaching the update location.

I have downloaded ..._includes.exe

After I run it, will I then be able to scan? or is there a registry entry i must tweak?

thanks

[Zenobia]

You downloaded the manual updates?
http://www.spybotupdates.biz/updates/files/spybotsd_includes.exe

No,you shouldn't need to tweak anything in the registry.Spybot should scan after you run the manual updates. :)