tashi
2005-11-08, 18:13
:welcome:
Malware Removal: only people with the following titles above their avatar may assist members.
MRU Helper, Security Helper, Security Warrior, Security Expert, Developer, Team Spybot.
If another member sents you a PM with malware removal instructions, please be warned not to follow that advice. If someone posts advice in their own topic as in, "this worked for me", it will be removed. Just so you know. ;)
You are in capable hands with any person authorized to help out in this forum.
The responses of our MRU Helper's are posted after being passed by their teachers, some of whom are experts here.
That said, All advice given by anyone volunteering here, is taken at own risk.
While best efforts are made to assist in removing infections safely, unexpected stuff can happen. It is advisable that you back up your personal data before starting any clean up procedure.
There is always risk involved in installing and removing any software. Even a fix that time has shown to be useful to thousands of users, can present problems to a few or be found to have a bug in development.
Duly noted by members, you may post logs in this forum for analysis. No HJT logs are to be posted in any of our other forums. :)
Before doing so, read post #2 below, Before you post a log (http://forums.spybot.info/showpost.php?p=1150&postcount=2)
Preliminary Notes:
Please do NOT turn off System Restore trying to remove an infection. Doing so would only serve to destroy a known restore point (not good) and won't remove the malware. Let your helper advise you as to when a System Restore flush is called for.
Until a helper responds, the HJT log has not been analyzed. Please wait to be advised and don't run fixes until asked.This is especially important if your Operating System is Windows Vista!!
ComboFix is not a general purpose cleaning tool, please do not use this tool without supervision.
Please note that all instructions given are customized for that member's computer only, the tools used may cause damage if run on a computer with different infections. Your symptoms may only appear to be similar.
Posters who start topics at multiple sites for their PC problem waste valuable volunteer resources, so please don't. Our analysts assist people at several forums. A member's user name may be different, the problem will not be. If you have posted elsewhere, please inform us and provide link/s to the thread/s.
Please do not pm logs or malware removal requests to volunteer helpers, assistance is provided in the forums.
HijackThis doesn't scan the entire system and is only used for undetected or hard to remove nasties.
It is not a spot check tool, therefore if you have no symptoms of infection there is no need to post a log in this forum.
Please do not start more than one topic for the same computer, during the same period. It will either be removed, or merged with your original thread.
Posting additional comments or logs before a volunteer responds, can push you back instead of forward, because your thread ends up with a newer date. Also, helpers may think you are already being assisted because of the post count. The same applies to bumping, please don't. :p:
Edit: Topics that are bumped may be closed and users would have to start again. http://forums.spybot.info/showpost.php?p=219168&postcount=6
The Waiting Room: Post here if waiting for help four days (http://forums.spybot.info/forumdisplay.php?f=37) to avoid a topic being archived without notice.
Open Topics moved to archives (http://forums.spybot.info/showthread.php?t=20965)
Note:
If it has been five days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh HijackThis log and a link to your previous thread.
If it has been less than five days since your last response and you need the thread re-opened, please send me or your helper a private message (pm). A valid, working link to the closed topic is required.
Please do not attach or link to infected files!
If an analyst requests files s/he will give you a link to upload them.
All logs should be copy/pasted into topic and not attached unless requested by helper in that format.
When adding posts to your topic, do so by clicking ADD REPLY (http://forums.spybot.info/faq.php?faq=vb_board_usage#faq_posting)
Please don't post a gif/jpeg picture to show the problem, they are not needed and also hard on anyone who uses dialup. The logs will suffice and are best read in default black font, thank you. :)
If one of our volunteers is working with you towards cleaning up your computer, and you are going away before closure, please do let them know.
--------------------------------------------
Note:
If you have lost your Internet connection on the infected computer, or otherwise cannot post from that machine; you can download HJT to a clean PC if one is available.
Upload to infected machine
Place HJT into own folder
Run HJT on the infected PC and post the log you produce using the clean PC.
---------------------------------------------
Can I edit my own posts?
In the Spybot-S&D forum, there is a 15 minute time frame to edit one's post.
In the Malware Removal Forum, members may not edit their posts. A helper may already be analysing the information given.
---------------------------------------------
For your own safety and privacy, please do not post your email, personal address or phone number. We are not responsible for personal details malware removal logs may contain, please review before hitting the post button.
Malware Removal: only people with the following titles above their avatar may assist members.
MRU Helper, Security Helper, Security Warrior, Security Expert, Developer, Team Spybot.
If another member sents you a PM with malware removal instructions, please be warned not to follow that advice. If someone posts advice in their own topic as in, "this worked for me", it will be removed. Just so you know. ;)
You are in capable hands with any person authorized to help out in this forum.
The responses of our MRU Helper's are posted after being passed by their teachers, some of whom are experts here.
That said, All advice given by anyone volunteering here, is taken at own risk.
While best efforts are made to assist in removing infections safely, unexpected stuff can happen. It is advisable that you back up your personal data before starting any clean up procedure.
There is always risk involved in installing and removing any software. Even a fix that time has shown to be useful to thousands of users, can present problems to a few or be found to have a bug in development.
Duly noted by members, you may post logs in this forum for analysis. No HJT logs are to be posted in any of our other forums. :)
Before doing so, read post #2 below, Before you post a log (http://forums.spybot.info/showpost.php?p=1150&postcount=2)
Preliminary Notes:
Please do NOT turn off System Restore trying to remove an infection. Doing so would only serve to destroy a known restore point (not good) and won't remove the malware. Let your helper advise you as to when a System Restore flush is called for.
Until a helper responds, the HJT log has not been analyzed. Please wait to be advised and don't run fixes until asked.This is especially important if your Operating System is Windows Vista!!
ComboFix is not a general purpose cleaning tool, please do not use this tool without supervision.
Please note that all instructions given are customized for that member's computer only, the tools used may cause damage if run on a computer with different infections. Your symptoms may only appear to be similar.
Posters who start topics at multiple sites for their PC problem waste valuable volunteer resources, so please don't. Our analysts assist people at several forums. A member's user name may be different, the problem will not be. If you have posted elsewhere, please inform us and provide link/s to the thread/s.
Please do not pm logs or malware removal requests to volunteer helpers, assistance is provided in the forums.
HijackThis doesn't scan the entire system and is only used for undetected or hard to remove nasties.
It is not a spot check tool, therefore if you have no symptoms of infection there is no need to post a log in this forum.
Please do not start more than one topic for the same computer, during the same period. It will either be removed, or merged with your original thread.
Posting additional comments or logs before a volunteer responds, can push you back instead of forward, because your thread ends up with a newer date. Also, helpers may think you are already being assisted because of the post count. The same applies to bumping, please don't. :p:
Edit: Topics that are bumped may be closed and users would have to start again. http://forums.spybot.info/showpost.php?p=219168&postcount=6
The Waiting Room: Post here if waiting for help four days (http://forums.spybot.info/forumdisplay.php?f=37) to avoid a topic being archived without notice.
Open Topics moved to archives (http://forums.spybot.info/showthread.php?t=20965)
Note:
If it has been five days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh HijackThis log and a link to your previous thread.
If it has been less than five days since your last response and you need the thread re-opened, please send me or your helper a private message (pm). A valid, working link to the closed topic is required.
Please do not attach or link to infected files!
If an analyst requests files s/he will give you a link to upload them.
All logs should be copy/pasted into topic and not attached unless requested by helper in that format.
When adding posts to your topic, do so by clicking ADD REPLY (http://forums.spybot.info/faq.php?faq=vb_board_usage#faq_posting)
Please don't post a gif/jpeg picture to show the problem, they are not needed and also hard on anyone who uses dialup. The logs will suffice and are best read in default black font, thank you. :)
If one of our volunteers is working with you towards cleaning up your computer, and you are going away before closure, please do let them know.
--------------------------------------------
Note:
If you have lost your Internet connection on the infected computer, or otherwise cannot post from that machine; you can download HJT to a clean PC if one is available.
Upload to infected machine
Place HJT into own folder
Run HJT on the infected PC and post the log you produce using the clean PC.
---------------------------------------------
Can I edit my own posts?
In the Spybot-S&D forum, there is a 15 minute time frame to edit one's post.
In the Malware Removal Forum, members may not edit their posts. A helper may already be analysing the information given.
---------------------------------------------
For your own safety and privacy, please do not post your email, personal address or phone number. We are not responsible for personal details malware removal logs may contain, please review before hitting the post button.