Manual Removal Guide for Freeze

The following instructions have been created to help you to get rid of "Freeze" manually.
Use this guide at your own risk; software should usually be better suited to remove malware, since it is able to look deeper.

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Threat Details:

Categories:

• pups

Description:

during installation WhenU gets installed too. personal userdata gets transfered through the internet

Supposed Functionality:

company provides screensavers and ringtones

Removal Instructions:

Files:

Please use Windows Explorer or another file manager of your choice to locate and delete these files.

• The file at "<$PROGRAMFILES>\Free Offers from Freeze.com\247downloads.ico".
• The file at "<$PROGRAMFILES>\Free Offers from Freeze.com\247downloads.url".
• The file at "<$PROGRAMFILES>\Free Offers from Freeze.com\dolphinico.ico".
• The file at "<$PROGRAMFILES>\Free Offers from Freeze.com\dolphinico.url".
• The file at "<$PROGRAMFILES>\Free Offers from Freeze.com\registryCleaner.ico".
• The file at "<$PROGRAMFILES>\Free Offers from Freeze.com\registryCleaner.url".
• The file at "<$PROGRAMFILES>\Free Offers from Freeze.com\wfallsaw.ico".
• The file at "<$PROGRAMFILES>\Free Offers from Freeze.com\wfallsaw.url".
• The file at "<$PROGRAMFILES>\Free Offers from Freeze.com\whalesico.ico".
• The file at "<$PROGRAMFILES>\Free Offers from Freeze.com\whalesico.url".
• The file at "<$DESKTOP>\Click To Find and Fix Errors.lnk".
• The file at "<$DESKTOP>\Free Animated Desktop Wallpaper.lnk".
• The file at "<$DESKTOP>\Free Dolphins ScreenSaver.lnk".
• The file at "<$DESKTOP>\Free Whales ScreenSaver- Just Released.lnk".
• The file at "<$DESKTOP>\Unlimited Downloads Music, Movies, Games & More!.lnk".
• The file at "<$SYSDIR>\rkinstaller.exe".
• A file with an unknown location named "waterfalls3free.exe".

Make sure you set your file manager to display hidden and system files. If Freeze uses rootkit technologies, use our RootAlyzer or our Total Commander anti-rootkit plugins.
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify files!

Folders:

Please use Windows Explorer or another file manager of your choice to locate and delete these folders.

• The directory at "<$PROGRAMFILES>\Free Offers from Freeze.com".

Make sure you set your file manager to display hidden and system files. If Freeze uses rootkit technologies, use our RootAlyzer or our Total Commander anti-rootkit plugins.
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify folders!

Browser:

The following browser plugins or items can either be removed directly in your browser, or through the help of e.g. Spybot-S&D or RunAlyzer.

• Please check your bookmarks for links to "my.freeze.com".

Final Words:

If neither Spybot-S&D nor self help did resolve the issue or you would prefer one on one help,

1. Please read these instructions before requesting assistance,
2. Then start your own thread in the Malware Removal Forum where a volunteer analyst will advise you as soon as available.