Search:

Hello ecosarah

Glad to hear you got it sorted out :bigthumb:

You are Very Welcome :)

As your malware issues appear to be resolved this thread is now closed.

Best wishes

Hello ecosarah

Lets try it this way:

Please update your Java


Click on "Start", then on "Control Panel".
Go to "Add or Remove Programs" and uninstall any previous versions of Java that...

Hello ecosarah

My apologies if the instructions were not clear enough for you. The file you need to download and install is here

Unfortunately, I do not have an ad aware removal tool.

Any...

Hello ecosarah

Sorry to hear about your injury.

This may point to a potential hardware issue. I have already provided you with links to trustworthy forums to tackle the hardware/drive space...

Hello ecosarah

No problem, it can be updated manually:


Please update your Java


Click on "Start", then on "Control Panel".
Go to "Add or Remove Programs" and uninstall any previous...

Hello ecosarah

I mean that now we have cleaned it, your computer appears to be malware free.

Your hard drive needs at least 10% free space for Windows to function efficiently. We can see the...

Hello ecosarah

I believe so. As far as I can tell your system logs look clean. I am not convinced that your drive issues are malware related. We removed some minor bits and pieces and Combofix...

Hello ecosarah

Your latest OTL log appears to be clean.

The following may help with your system speed issues:

Defragment your hard drive


Download and run Auslogics Disc Defragmenter.

Hello ecosarah

Browse to a small number of trusted sites to see how things are running.

Let me know how it goes and post the OTL log in your next reply.

Hello ecosarah

Please post another OTL scan log as requested.

Also, let me know if you are still getting the PWS:win32/zbot.gen!AC warning, and if there are any remaining symptoms (popups,...

Hello ecosarah

You can remove them now. Your hard drive appears to be full with pictures and music files. The drive itself is quite small, which is the most likely explanation as to why it is...

Hello ecosarah

Odd. Please make sure that you disable your security programs before scanning the file. try again with Virus Total and if the file does not scan try this scanner instead:

Jotti...

Hello ecosarah

Great job with Combofix :crowned:

Yes. You can select firefox as your default browser once we are done.

Yes please, along with the following:

Do you recognise the...

Hello ecosarah

Please post the exact message.

I do not believe so since Combofix also crashes when in safe mode (all non essential processes are disabled in safe mode).

Please provide a...

Hello ecosarah

Lets try this:

Delete the copy of Combofix on your desktop as you did before and download a new copy to your desktop.

Once Combofix is on your desktop, disable all of you...

Hello ecosarah

If you use this machine for any financial transactions, and if you have not already done so, please use an uninfected machine to change all of your passwords.

In the meantime I...

Hello ecosarah


The i386 folder is a required directory and can be left where it is.


Although we have dealt with all of the detections made by ESET, lets try the following:

Please delete...

Hello ecosarah

The majority of file space appears to be taken up by Documents and Settings. It may be worthwhile taking a look in there to see if there are any things that are not required, or...

Hello ecosarah

I will once we have taken care of the remaining issues. Until then, please keep your browsing to an absolute minimum.

It is. Good job :bigthumb:

Aha, you have ERUNT...

Hello ecosarah

Its really up to you. MBAM and S&D are good programs. I can provide some alternatives to Avira which may allow you to keep them if you wish.

You need to upload the screenshot...

Hello ecosarah

Is this a business/company machine?

Sounds as though the new version of Avira may not be compatible with the applications you listed. If you want to stick with Avira you'll have...

Hello ecosarah

Your latest MGADiag log confirms that you have validated your Windows :bigthumb:

Lets continue:

Please open OTL


Copy and paste the following text written inside of the...

Hello ecosarah

Thank you for the logs.

Keep everything for now as we may need to run some of the scans again. I will let you know when (and how) to remove them.

It does not appear that the...

Hello ecosarah

Lets see what the following can tell us:

MGADiag


Please download MGADiag by clicking here and save it to your desktop.
Double click the...

Hello ecosarah

No need to worry about that. No extras log is produced after the first run.

There is not a great deal jumping out from your latest OTL log.

Lets see where we are after doing...

Hello ecosarah

Yes please :bigthumb:

Hello ecosarah

It does not sound as though Combofix is going to complete.

Please re-start and post another OTL scan log.

Hello ecosarah

Do you mean the Combofix screen or your desktop icons?

It is normal for the desktop icons to disappear when Combofix runs (they will re-appear when it has finished).

However,...

Hello ecosarah

Thank you for the OTL log.

Thanks for letting me know.

No problem at all. Its actually helping you to help yourself. You'd be better off without it.

Some scans can take...

Hello ecosarah

You did a good job getting that scan to run :bigthumb:


Security Programs


I can see from your log that you have a number of real-time security programs running, namely...

Hello ecosarah

Thank you for the aswMBR log.

Lets see if we can get the following scan to run:

Download and run OTL by Oldtimer

Hello ecosarah and :welcome:

My name is JonTom

Malware Logs can sometimes take a lot of time to research and interpret.

Please be patient while I try to assist with your problem. If at...