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Let us know how it goes. :)

Hello Masked Thespian,

Rule of thumb is one firewall/one anti virus program resident to avoid conflicts, loss of program efficiency and system lock up.

That's three operating systems. :scratch:

Hi Masked Thespian,

We do not refer users to either product. :alien:

Possibly.

In your original post you said,
Please give details, also list security programs installed and the operating...

Hello Masked Thespian,

Could you contact her please and find out exactly where she downloaded. :)

Best regards.

Hello Masked Thespian,

I am sorry but she may have been cheated. Spybot-Search & Destroy is freeware for personal use, and does not need to be purchased (although we appreciate any donation)....