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Juliet,
Is this goodbye?
If so, be assured I will follow your suggestions. Thank you for your patience. I wonder if I can make a donation to this forum or to a site of your preference. Suggestions?...

I messed this thing up. Put too much on a message and got rejected; then compounded the problem some where. I don't know what you received and what you need.
Please advise.

log not needed.

Log not needed.

Log not needed.

<COLUMN NAME="Log">C:\ProgramData\Spybot - Search & Destroy\Recovery\BabylonToolbar226.zip » ZIP » sbRecovery.reg - error - password-protected file</COLUMN>

</RECORD>


-<RECORD>

<COLUMN...

-<RECORD>

<COLUMN NAME="Log">C:\ProgramData\Spybot - Search & Destroy\Recovery\BabylonToolbar177.zip » ZIP » sbRecovery.ini - error - password-protected file</COLUMN>

</RECORD>


-<RECORD>
...

-<RECORD>

<COLUMN NAME="Log">C:\ProgramData\Spybot - Search & Destroy\Recovery\BabylonToolbar136.zip » ZIP » sbRecovery.ini - error - password-protected file</COLUMN>

</RECORD>


-<RECORD>
...

<COLUMN NAME="Log">C:\ProgramData\Spybot - Search & Destroy\Recovery\AdFLVPlayer8.zip » ZIP » Program Files (x86)/FoxTabFLVPlayer/Uninstall/uninst.dat - error - password-protected file</COLUMN>
...

-<RECORD>

<COLUMN NAME="Log">C:\ProgramData\Spybot - Search & Destroy\Quarantine\MediaPlex-0000.zip » ZIP » 140724-162148.xml - error - password-protected file</COLUMN>

</RECORD>


-<RECORD>...

<?xml version="1.0" encoding="UTF-8"?>

-<ESET>


-<LOG>


-<RECORD>

It wouldn't accept it to "manage attachments" so I'll try multiple.
I'll have to work on it tomorrow am, sorry.

or did you want that ESET log?

Yes, please

Hi Juliet,
I submitted this already this am but don't see that when I log in. Sorry if it is a repeat.
I got a call from LT Infotech this am. Unfortunately the technician had a difficult accent to...

Juliet, I appreciate your attention. I believe I just ran it once but, to be honest, this process was a little confusing (on my part). I will use the computer today. If I find any problems, I will...

I can't say what issues remain because I haven't been using my computer except to talk to you. I am relying on you to be able to tell if ZUSY and any other malware have been deleted.
x result of...

So I followed the instructions in #18. I did the "windows repair", clicked the "Restart System when Finished" but my computer rebooted automatically and the program did not restart. Also I still...

C:\Users\All Users\Spybot - Search & Destroy\Recovery\WebCakeBHO9.zip Win32/Bagle.gen.zip worm
C:\AdwCleaner\Quarantine\C\Program Files (x86)\SoftwareUpdater\AppsUpdater.exe.vir a variant of...

I messed up the one time only ESET scan so did the 30 day free trial and scanned the entire computer, Sorry! This is the result (71 threats):
...

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 24-07-2014 01
Ran by Ed at 2014-07-26 10:39:30 Run:2
Running from C:\Users\Ed\Desktop
Boot Mode: Normal...

Good morning!
I didn't find a "Recovery Folder" on Spybot so I ran another scan. I then got the message: malware not working. The same thing I get with malwarebytes. On the scan I ran I did find...

It quarantined everything but the worm!

C:\Users\All Users\Spybot - Search & Destroy\Recovery\WebCakeBHO9.zip Win32/Bagle.gen.zip worm
C:\AdwCleaner\Quarantine\C\Program Files...

I followed all your directions to the best of my ability. You were very clear at all times, however, I wasn't able to paste all the tools to the Desktop so I just opened them. You see the logs. Also...

# AdwCleaner v3.216 - Report created 25/07/2014 at 13:07:17
# Updated 17/07/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Ed - ED-PC
# Running...

sorry, when I click "fix"

Juliet,
Thank you for jumping in. I have the fixit.txt on the desktop. I have the "shortcut" for FRST next to it on the desktop but when I click scan, it tells me they are not in the same location....

I get a message that this is an invalid link and that I shoul;d contact the administrator.

I was directed by Tashi to download certain logs. I did read the appropriate instructions. When I downloaded FRST.txt, Addition.txt and aswMBR Log, I was rejected because it was too much data. Please...

I'm new here and don't know how to proceed. I've read the "before you post" section, downloaded my registry, the Farbar tool and have a desktop full of icons. I want to remove the zusy trojan from my...