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  1. Hi Apologies for not posting this response...

    Hi

    Apologies for not posting this response from the Team Spybot earlier so others can benefit from the answer

    We apologise for the inconvenience.

    There are known issues with the Spybot Proxy...
  2. Hi Tashi, Just restarted, and the...

    Hi Tashi,

    Just restarted, and the problem looked worse as the 'Security Center Service' also was shown as Stopped. I will submit a ticket and see what comes out of it.

    Ken
  3. Hi Tashi, Just for completeness I have...

    Hi Tashi,

    Just for completeness I have Stopped, Applied, and re-Started and Applied all 3 Services, and carried out the same procedure with the check boxes.
    I will report if the problem...
  4. Hi Tashi, Sorry, I should have been...

    Hi Tashi,

    Sorry, I should have been explicit about the version, but I have been using Spybot so long that I forget how many variants there are now.

    Yes, it is Spybot Free...
  5. Scanner Service does not start automatically

    Recently about 50% of computer starts result in the Scanner Service not starting up despite the 'Active after every Reboot' being checked . The only way this is noticed is when the Spybot Proxy...
  6. What I have done was to uninstall the Spybot I...

    What I have done was to uninstall the Spybot I had installed, and after the re-start the "Post Windows 10 Spybot-install" ran without prompting and installed version 2.5.42.130. I skipped trhe...
  7. Hi Matthew, Thanks for the heads-up; I've been...

    Hi Matthew,

    Thanks for the heads-up; I've been away all weekend, but will run this ASAP.

    Regards,
    ken
  8. Hi, I was browsing this as I suffered the...

    Hi,

    I was browsing this as I suffered the removal on Nov 12th upgrade of my Win10 m/c, but simply went ahead and re-installed. However as my m/c was supplied ready with Win10, I did not know...
  9. Thanks for the clarification ken

    Thanks for the clarification


    ken
  10. Just as a matter of clarity, what functionality...

    Just as a matter of clarity, what functionality has been lost in S&D Free by the removal of Teatimer?


    regards
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    Many, many thanks

    With that then, all that there is left is to say a huge 'Thank you' to all at Spybot, but most especially you Ken.

    To all of you
    A Merry Christmas and a Happy and prosperous...
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    re. JAVA

    Hi Ken

    As there is no Java section in the Control Panel I have just checked with my nephew, who actually did the installation, and JAVA itself was not installed on the Win7 system.
    He got me to...
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    Status report

    Hi Ken,

    First I removed the items as you recommended.
    Subsequently, I have now scanned twice with Spybot, as I went into the quarantine after the first and saw the dread Montero.toolbar there. So...
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    GOOD morning ?

    Hi Ken,

    I have just run a scan and for the first time in recent history, there is no Montera.toolbar listed.
    I hope that this means that the horror has been eliminated: is my hope justified?
    ...
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    ref Montera.toolbar

    Your question on Montera :
    I think this is the answer

    I have not seen pop-ups happening, but I keep them locked out anyway. The indication came from the Spybot S&D scan

    Reagrds,
    Ken
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    Extras.txt

    Hi,

    Sorry, I cannot find Extras.txt and it did not open automatically.

    Am I doing something wrong or did it not produce trhe correct output?

    regards,
    Ken
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    Rescan with OTL - OTL.txt Part 2

    and now the rest :


    [2013/12/06 23:34:01 | 000,003,072 | -H-- | C] (Microsoft Corporation) -- C:\Windows\SysNative\api-ms-win-core-console-l1-1-0.dll
    [2013/12/06 23:33:57 | 002,746,368 | ---- |...
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    Rescan with OTL- OTL.txt Part 1

    Hi,

    I am assuming this is too big and you need both logs

    OTL logfile created on: 21/12/2013 00:27:35 - Run 2
    OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\Ken\Desktop
    64bit- Home...
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    Reboot log

    Hi,
    Sorry for the delay, and it is getting late here (after midnight) so I may make errors in response

    Here is the log produced when it rebooted
    Ken

    All processes killed
    ========== OTL...
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    Extras.txt

    Let's now try Extras.txt
    OTL Extras logfile created on: 20/12/2013 18:53:48 - Run 1
    OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\Ken\Desktop
    64bit- Home Premium Edition Service Pack 1...
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    OTL.txt Part 3

    It was 346 characters too long where I split it!

    ========== ZeroAccess Check ==========

    [2009/07/14 04:55:00 | 000,000,227 | RHS- | M] () -- C:\Windows\assembly\Desktop.ini
    ...
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    OTL.txt part 2

    Part 2
    [2013/12/07 00:04:40 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Google
    [2013/12/06 23:49:34 | 000,744,448 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\WUDFx.dll...
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    OTL.txt report

    Ken

    Here is the OTL report.It is too long to post, so I will have to split it.. The Extras.txt report is also there, but I will put it into a new post rather than messing about.

    Regards,
    Ken...
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    MBAM log

    Ken,

    When the scan was finished it went straight to the log with an Alert which stated 'No malicious items found...'.
    The log it showed is pasted below as it is so short.
    regards,
    Ken
    ...
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    Junkware removal tool report

    Hi Ken,

    I am posting the Junkware removal report below. While I do not really understand it, I hope that the lack of entries is a good thing!

    regards,
    Ken
    ...
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    AdwCleaner 'Clean' report

    Hi Ken,

    Here are the results of the AdwCleaner.
    I will now proceed to the Junkware removal tool section and submit the report from that when completed.
    I took your advice on the ZoneAlarm file...
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    Clarification

    Hi Ken

    I am assuming that
    a) I go fully through the AdwCleaner exercise and then move to the Junkware Removal tool instructions
    b) The protection software referred to is only Avast and not...
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    AdwCleaner report

    Firstly, many thanks for the help:). I was starting to get worried but can see you currently seem to be fighting a lone battle.

    I will (try to) paste the log file and a attach a screenshot of...
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    Montera.toolbar returns after removal

    I am running a dual boot XP/Win7 installation and on using Spybot on the revently installed Win7, it picked up Montera.toolbar. I moved the infection to the Quarantine, re-started and re-scanned. It...
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    New Year thanks to all at Spybot

    As this is a suitable season for it, I would just like to thank all the staff and helpers at Spybot for their skill and patience in providing the tools to protect me and others from our collective...
  31. As a backup to the warnings above, one of my...

    As a backup to the warnings above, one of my relatives is an IT specialist who does not have Broadband at home, so they cannot be pushed to work from the house. When the new laptop (wireless enabled)...
  32. Unsupported outdated version: OK, I'll stop worrying then.:) Thanks to both...

    OK, I'll stop worrying then.:)

    Thanks to both of you.

    ken turbine
  33. Unsupported outdated version: As you suggested Zenobia, this was in...

    As you suggested Zenobia, this was in Logs\Checks.080619-2004.txt, which is the last check before I uninstalled ver 1.3 and installed 1.5.2

    --- Report generated: 2008-06-19 20:04 ---
    ...
  34. Unsupported outdated version: Zenobia, thanks for the response: I am not very...

    Zenobia, thanks for the response:
    I am not very accomplished with Regedit but the information for the HKEY reported appears to be as follows:...
  35. Unsupported outdated version: Potential False Positive with Spybot Ver 1.3 and coolwwwsearch.hjg

    I suspect that I may have come across a false positive in either the detection, fix or reporting with the following setup

    Operating System : Windows XP sp3 : virus check by Avast! : Firewall...
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