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  1. Replies
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    Due to lack of feedback, this topic will now be...

    Due to lack of feedback, this topic will now be closed.
    If you are the original poster and you still require help, please start a new thread.
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  2. Replies
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    Still need help?

    Still need help?
  3. Replies
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    Hi and Welcome!! :) My name is Jeff. I would...

    Hi and Welcome!! :) My name is Jeff. I would be more than happy to take a look at your malware results logs and help you with solving any malware problems you might have. Logs can take a while to...
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    Hi, Glad that things worked out, but I would...

    Hi,

    Glad that things worked out, but I would not worry about those folders. They should be fine from what I have read. :)
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    :bigthumb:

    :bigthumb:
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    Providing there are no other malware related...

    Providing there are no other malware related problems...

    IT APPEARS THAT YOUR LOGS ARE NOW CLEAN SO LETS DO A COUPLE OF THINGS TO WRAP THIS UP!!

    This infection appears to have been cleaned,...
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    Topic reopened per original poster request....

    Topic reopened per original poster request.
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  8. Replies
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    Since this issue appears to be resolved ... this...

    Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance.

    If you are the topic starter, and need this topic reopened, please contact a staff member...
  9. Replies
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    Hi, Yes I saw where you posted at What the...

    Hi,

    Yes I saw where you posted at What the Tech. :) You are in great hands. I will leave this post open as long as we need so when you get back we can remove the tools.

    LOL!! Yes my avitar...
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    Hi, Ok this seems to be more of a tech problem...

    Hi,

    Ok this seems to be more of a tech problem you are experiencing more than malware. I think that you would be better served by registering at What the Tech (it is free to do) and starting a...
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    Ok....let me know how it's running when you get...

    Ok....let me know how it's running when you get back.

    Those directories you don't need to worry about. We will be removing them when we remove our tools. :bigthumb:
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    Due to lack of feedback, this topic will now be...

    Due to lack of feedback, this topic will now be closed.
    If you are the original poster and you still require help, please start a new thread.

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  13. Replies
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    How is your system running?

    How is your system running?
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    Are you still with me?

    Are you still with me?
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    Hi, Please download and run ERUNT...

    Hi,

    Please download and run ERUNT (Emergency Recovery Utility NT). This program allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup...
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    9,406

    Due to lack of feedback, this topic will now be...

    Due to lack of feedback, this topic will now be closed.
    If you are the original poster and you still require help, please start a new thread.

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  17. Replies
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    Hi, When is the system hanging? Let me know...

    Hi,

    When is the system hanging? Let me know exactly what is happening so we can try to narrow this down. :)

    OTL

    Download OTL to your desktop.
    Right-click and Run as Administrator on the...
  18. Replies
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    Hi, Well that is a question you should answer...

    Hi,

    Well that is a question you should answer for yourself. Unfortunately I am not seeing anything that is jumping out at me malware related. We may be dealing with damage done by the infections...
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    Yep...I was expecting that. When the scan...

    Yep...I was expecting that. When the scan completes let me know and also if that helped your system along at all.

    If you have your Windows disk please get that as well as we may be using it...
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    Hi, I see a lot of errors on your system that...

    Hi,

    I see a lot of errors on your system that could be causing your problems.

    First open an elevated command prompt > Click Start and type cmd in Start Search.
    When cmd.exe populates above,...
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    Still with me?

    Still with me?
  22. Replies
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    Hi, We need to go about this another way... ...

    Hi,

    We need to go about this another way...

    OTL

    Download OTL to your desktop.
    Right-click and Run as Administrator on the icon to run it. Make sure all other windows are closed and to let...
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    18,350

    Ok....not a problem. I can keep the topic open. ...

    Ok....not a problem. I can keep the topic open. :)
  24. Replies
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    Still here?

    Still here?
  25. Replies
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    Hi, Please open Notepad (Start -> Run ->...

    Hi,


    Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the box below:


    Save this as CFScript.txt and change the "Save as...
  26. Replies
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    Hi, Please open Notepad (Start -> Run ->...

    Hi,


    Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the box below:


    Save this as CFScript.txt and change the "Save as...
  27. Replies
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    Hi, No not necessarily. Sometimes antivirus...

    Hi,

    No not necessarily. Sometimes antivirus programs will pick up entries that are "false positives". Let's get a better look.

    Please go to: VirusTotal
    On the page you'll find a "Choose...
  28. Thread: Hijacked

    by jeffce
    Replies
    23
    Views
    23,984

    Since this issue appears to be resolved ... this...

    Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance.

    If you are the topic starter, and need this topic reopened, please contact a staff member...
  29. Replies
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    14,084

    Hi, Looks like only part of the log is there. ...

    Hi,

    Looks like only part of the log is there. Could you check and make sure you were able to copy it completely and then paste it here. :)
  30. Thread: Hijacked

    by jeffce
    Replies
    23
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    23,984

    Hi, Ok....it may just be a residual empty...

    Hi,

    Ok....it may just be a residual empty folder just sitting there on your system. Nothing to be concerned about especially since it is not showing in your browsers. :)
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    Hi, Yes give it another try and post the log...

    Hi,

    Yes give it another try and post the log if it is created.

    I removed the gardencitygroup.com for the time being to be sure it wasn't causing your system any problems. After we are done she...
  32. Replies
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    Hi, Adobe Reader You have an older version...

    Hi,

    Adobe Reader

    You have an older version of Adobe Reader. You can download the current version HERE

    You may want to consider Foxit Reader instead. It may be a bit lighter on resources....
  33. Replies
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    9,406

    Hi, Please open Notepad (Start -> Run ->...

    Hi,



    Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the box below:


    Save this as CFScript.txt and change the "Save...
  34. Replies
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    Views
    14,084

    Hi, Sorry to hear about the problems with your...

    Hi,

    Sorry to hear about the problems with your system. Let's see if we can get that fixed up.
    -----------



    Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and...
  35. Replies
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    9,406

    Hi, Clear Java Cache See this page...

    Hi,

    Clear Java Cache

    See this page for instructions on how to clear java's cache.

    Go into the Control Panel and double-click the Java Icon. (looks like a coffee cup) Under Temporary Internet...
  36. Thread: Hijacked

    by jeffce
    Replies
    23
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    23,984

    Hi, You are more than welcome. Where is it...

    Hi,

    You are more than welcome. Where is it that Spybot is seeing Babylon still?
  37. Replies
    3
    Views
    4,078

    Due to lack of feedback, this topic will now be...

    Due to lack of feedback, this topic will now be closed.
    If you are the original poster and you still require help, please start a new thread.

    -------------------
  38. Replies
    3
    Views
    1,952

    Due to lack of feedback, this topic will now be...

    Due to lack of feedback, this topic will now be closed.
    If you are the original poster and you still require help, please start a new thread.

    -------------------
  39. Replies
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    Views
    14,084

    Hi, Please download TDSSKiller.zip...

    Hi,

    Please download TDSSKiller.zip

    Extract it to your desktop
    Double click TDSSKiller.exe
    Press Start Scan but do nothing else as we are just looking for what is there.
    If Malicious...
  40. Replies
    35
    Views
    18,350

    Please open Notepad (Start -> Run -> type notepad...

    Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the code box below:


    Save this as CFScript.txt and change the "Save as type"...
  41. Replies
    22
    Views
    9,406

    Hi, Please open Notepad (Start -> Run -> type...

    Hi,

    Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the code box below:


    Save this as CFScript.txt and change the "Save...
  42. Thread: Hijacked

    by jeffce
    Replies
    23
    Views
    23,984

    Great!! Glad to hear it. Providing there are...

    Great!! Glad to hear it.

    Providing there are no other malware related problems...

    IT APPEARS THAT YOUR LOGS ARE NOW CLEAN :D SO LETS DO A COUPLE OF THINGS TO WRAP THIS UP!! :D

    This...
  43. Thread: Hijacked

    by jeffce
    Replies
    23
    Views
    23,984

    Hi, Good job!! First open an elevated...

    Hi,

    Good job!!


    First open an elevated command prompt > Click Start and type cmd in Start Search.
    When cmd.exe populates above, right click it and select Run as Administrator to open an...
  44. Replies
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    1,952

    Do you still need help? :)

    Do you still need help? :)
  45. Replies
    3
    Views
    4,078

    Do you still need help? :)

    Do you still need help? :)
  46. Replies
    33
    Views
    14,084

    Do you still need help? :)

    Do you still need help? :)
  47. Thread: Hijacked

    by jeffce
    Replies
    23
    Views
    23,984

    HI, Please download ERUNT...

    HI,

    Please download ERUNT (Emergency Recovery Utility NT). This program allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that...
  48. Thread: Hijacked

    by jeffce
    Replies
    23
    Views
    23,984

    Why would you want to do that? If you go back to...

    Why would you want to do that? If you go back to a restore point you run the chance of becoming reinfected.


    Download OTL to your desktop.
    Right-click and Run as Administrator on the icon to...
  49. Replies
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    9,406

    Just to keep you aware...I am talking with some...

    Just to keep you aware...I am talking with some colleagues about your system. I will return as soon as I can. :)
  50. Replies
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    Hi, Download Combofix from the link below, and...

    Hi,

    Download Combofix from the link below, and save it to your desktop.
    Link

    **Note: It is important that it is saved directly to your desktop**
    If you get a message saying "Illegal...
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