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    thanks :)

    thanks :)
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    settings

    my settings match the tutorial on the e-mail website. One thing I have seen on some websites when I did a search for my problem was that there is this idea that firewalls can block the connection to...
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    e-mail account

    yes & true - I will look
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    CenturyLink

    it's our phone company/DSL provider - I tried "repair" on Outlook and it didn't help. I suppose something needs to be changed on my settings, but don't know how they got changed to something that...
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    e-mail provider

    embarq which is now centurylink. It had stopped working after the virus thing started but I figured it would work once everything was cleaned up but still nothing.
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    one more thing

    Do you know anything about Outlook? I use outlook 2003 and for some reason it is having problems sending and receiving. I've been just logging onto my e-mail website, but I really dislike it and wish...
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    security

    We have always squeaked by just with Avast and sometimes spybot and similar programs because I never really known what all we needed to be doing. Helps a LOT to have your to do list, thanks.
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    true

    that's true, are the ones you have to buy better?
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    avast

    I'm not too impressed with avast after all this but don't know what we should replace it with, if anything.
    The guy who sold the computer to us years ago said it was better than norton or macafee...
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    clean

    yes, it did, so okay I will check back in after awhile - thanks :)
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    Trend Micro

    Oh, I forgot, Trend Micro found something else - called a rogue something.
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    hmmm

    When I ran TrendMicro my Avast was still running and it popped up with a virus and told me to move to chest. I did, but I am not sure what it was. I thought it said it was a worm and it was in the...
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    reboots normal

    Had to restart and it seems to reboot the normal way. I will try the on-line scan.
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    ha ha!

    Okay, a little wordy, sorry. :) Sort of happy, sort of annoyed. :0

    As far as booting normally, haven't turned it off, it's been on for 6 hours acting "normal". We are trying to export a video...
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    It

    "It" was full, not me. :)
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    I should be happy, but...

    I got all my files off onto the new external drive, but It's not because the CD's I burned worked. When I was trying to use the second one, puppylinux, the CD drive didn't seem to work. So I stuck in...
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    mount other hard drive?

    I assume I have to mount my other internal hard drive also so I can move files from it to my external drive?
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    plaid

    I finally got to the screen allowing me to change the boot to Cd and saved it so the CD loaded. BUT, after I could see the CD loading and windows starting the last screen was green vertical lines....
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    ok

    well, my CD's worked fine on this computer. Yay! On to my next task...
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    CD's

    I think it usually works, but who knows. I will try another machine somewhere.
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    great :(

    I'm at my mom's house trying to load the two PE executables to a CD and it keeps saying cannot format medium-incompatible medium. I've used 4 CD's and it happens with all of them at about 83%. So I...
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    slow

    okay, I'm slow this week, will probably try this over the weekend.
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    Monday

    have printed the instructions but probably can't get to it for a couple days - hope it works. :)
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    Hmmmm

    Thanks for the suggestion. I will try it probably Monday.
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    the end

    Just to let you know my status. Computer will start and sits on the screen showing the motherboard brand and pentium4 - whatever that screen is. About 1 out of 10 times it will open in safe mode but...
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    overheating

    I just want to get my "stuff" off before it completely wears out - so I probably will do that and continue to work on cleaning it up also. I was able to run the avast scan in standard mode and it...
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    Bsod

    I tried to disable restart and got a message that Alerter needed to be turned on and that I had to do that in Admin Tools. Well I couldn't find admin tools so I haven't figured out how to do that...
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    not automatically

    no, but I will if it is important
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    worm file name

    what I saw when ESET was running is what I typed before:

    WIN32/Bagle.gen.zip worm

    If there is more to it, you can't see it on ESET while it is running.
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    crashed again

    ESET found the same worm at about 31% then the computer crashed a minute later.
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    CTF Loader

    Oh, and Firefox has crashed 4 times the few minutes I've been on. And I just got a message that CTF Loader has a problem and has to close. Don't even know what that is.
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    back in safe mode again

    I was running ESET last night and it got to 31% and found a worm. I was a little shocked because I thought everything was gone. It looked like it was just sitting there so I had a feeling it was...
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    Kaspersky

    Sorry to be unclear. It CLOSED the explorer window at 9%. I was just sitting there watching it the third time because I had walked away at 8% thinking it would be awhile the first couple times and...
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    Kaspersky scan

    not sure what's going on with the Kaspersky scan. I paused Avast while I scanned and I went to IE to do the scan and three times it stops at 9% on an i-tunes folder.
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    malwarebytes log

    Malwarebytes' Anti-Malware 1.46
    www.malwarebytes.org

    Database version: 4170

    Windows 5.1.2600 Service Pack 3
    Internet Explorer 7.0.5730.13

    6/4/2010 8:50:35 PM
    mbam-log-2010-06-04...
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    how is it running

    seems to be okay but when I tried to uninstall ask toolbar it just sat and sat. Any other way to remove it? Things don't usually take that long to start uninstall.
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    DDS.txt and did the other thing attach?

    DDS (Ver_10-03-17.01) - NTFSx86
    Run by Jarvis Family at 20:06:54.85 on Fri 06/04/2010
    Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_11

    ============== Running Processes...
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    safe mode?

    nope, that was normal. I'll run DDS again.
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    combofix log

    ComboFix 10-06-03.01 - Jarvis Family 06/04/2010 19:17:12.1.2 - x86
    Running from: c:\documents and settings\Jarvis Family\Desktop\ComboFix.exe
    * Created a new restore point
    .
    ...
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    shuts down

    it just shuts down with no errors really - happens in safe mode also, which is what i've been doing most everything in up until after combofix restarted me. but after the restart I've been on for...
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    TDSSKiller

    19:01:45:296 2520 TDSS rootkit removing tool 2.3.2.0 May 31 2010 10:39:48
    19:01:45:296 2520 ================================================================================
    19:01:45:296...
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    combofix

    combofix went through the steps like in the pics provided except it only got to stage 10 or so when it shut down. I saw just now there are supposed to be 50 steps. Do I run it again? I guess I have...
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    combofix

    okay, sorry to make things more confusing, I will try to get to combofix and run it. thanks
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    AFA Filter

    Here's another twist. I uninstalled my AFA internet filter because I was only able to be on for about 5 minutes at a time and part of that time was spent restarting my filter so I could use the...
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    combofix.exe

    I even search all their executables and there was no combofix.exe I found it on other websites, just not sure where a safe place to get it is.
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    combofix link is gone

    I finally got bleeping computer and combofix is not there anymore, or at least not where that link takes you.
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    I will get use a flash drive to hopefully load...

    I will get use a flash drive to hopefully load it. ports and DVD player are getting old and don't always work. :(
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    Combofix link

    I cannot link to the combofix link you gave me. Is there another place? Can't even get to bleepingcomputer website. computer shuts down every 5 minutes.
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    virus stops virus scan at windows folder

    DDS (Ver_10-03-17.01) - NTFSx86 NETWORK
    Run by Jarvis Family at 14:28:22.51 on Mon 05/31/2010
    Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_11

    ============== Running Processes...
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