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Hi Wayne,

In this case, leave the changes made by HijackThis.

I think you would benefit from carrying out the various steps discussed in this article: ...

Hi Wayne,

Perhaps I've misunderstood one of your posts.

When you said:

Has this been the case for a while, or as a direct result from removing the programmes from starting up?

Hi Wayne,

Did you remove any items other than those I suggested?

Lets reverse the removal of the startup run values. See here: ...

Hello Wayne,

No, that doesn't sound right.
All we've done is stop certain programmes from starting up. This should not have impacted what you described in your post.

Can you reboot a few...

Hi Wayne,

To improve your slow boot time, we are going to reduce the number of programmes that startup. You have a lot of programmes that startup; many of which are unnecessary and can be manually...

Hello Wayne,

There was no such evidence of "grime" in your FRST logs, and as all (bar the slow boot) appears to be well, I think we can move on.
That particular feature of avast! has been...

Hi Wayne,

Yes, please allow avast! to remove. Then perform a scan with avast!.

Other than the slow boot, do you have any outstanding issues or concerns?

Hello Wayne,

Have you also uninstalled ESET?


I'm not sure where this has come from. There was no indication in your FRST logs.
You can allow avast! to remove.


Could you take a...

Hi Wayne,


avast! is my choice of free Anti-Virus.


If you renew your ESET license, no further action is necessary as the suite comes with a Firewall.
If you go with avast! or MSE, you...

Hello Wayne,

ESET Smart Security 8 is the lastest version of the programme.
If you do not wish to renew your ESET license, I suggest you consider uninstalling ESET and installing ONE of the...

Hi Wayne,

Please uninstall ERUNT. Also uninstall Sophos Anti-Virus.


You have ESET Smart Security installed. This is a high-end security suite, which includes a Firewall. The programme is...

Hello Wayne,

Please delete this file: C:\Windows\Installer\e3fd637.msi
Right-Click your Recycle Bin and click Empty afterwards.

How is your computer performing? Do you have any outstanding...

Hi Wayne,

Lets check for malware remnants.
Please do the following.

STEP 1
http://i.imgur.com/GfiJrQ9.png Malwarebytes Anti-Malware (MBAM)

Open Malwarebytes Anti-Malware and click...

Hello,


Thank you for letting me know.

Please open FRST.exe. Ensure Addition.txt has a checkmark and click Scan. Copy/paste the contents of FRST.txt and Addition.txt.

Hello sewall, welcome to Safer Networking's Malware Removal forum!

My name is Adam. I will be assisting you with your malware-related problems.
If you would allow me to call you by your first...

Ah yes, I remember you mentioning earlier, Gary.
That must have been to Safer Networking. Thank you.

--------

I will mark this topic as solved.

All the best,
Adam

Hi Gary,


That may well be the cause.
I'm sorry we couldn't reach a more positive outcome. However, any malware issues should be resolved.

-------------


STEP 1

With so many possible causes, I'm afraid so Gary.
Also bear in mind that the age of the machine may be a significant factor.

Let me know if any issues arise during the process.

Hi Gary,

That log looks OK.

--------

I don't believe any remaining issues can be attributed to malware. Slowness, poor performance, etc can be the result of many different issues, and not...

Hi Gary,

The following programme should obtain the CHKDSK log for us.

Please download ListChkDskResult and save the file to your Desktop.
Right-Click ListChkdskResult.exe and select...

Hi Gary,

Please do the following.

STEP 1
http://i.imgur.com/fuv55DC.png Creating System Restore Point (W7/Vista)

Click the Windows Start Button http://i.imgur.com/29Fou9c.jpg....

Hi Gary,

Please reverse the clean boot steps.

-------------

Troubleshooting a slow computer isn't always straight forward - there can be many issues responsible.
Lets get a fresh set of...

Hi Gary,

Thank you for your description.

Please temporarily uninstall Spybot Search and Destroy.

Then do the following.
Let me know if you notice a difference in performance.
...

Hi Gary,

That log doesn't look too bad.

-------------

Moving on.

Please describe in detail the exact nature of the issue(s) you're currently experiencing.
Elaborate on slowness -...

Thanks Gary.

Instructions to follow once you've posted the Emsisoft log.

Hi Gary,


Sorry about that. Here they are:


...

Hi Gary,


You should have the option to revert MBAM back to the free version, which will allow you to use the programme as an on-demand scanner.


There's an issue with KB3004394. See below....

Why not? Do you receive an error?


We can address this once I've seen all your logs.

Please post Fixlist.txt, and the ESET log once the scan is complete.
And please answer my question...

Are you unable to reinstall Malwarebytes, Gary?

In addition to the above -


Press the Windows Key + r on your keyboard at the same time. Type wuapp.exe and click OK.
Click Installed Updates.
Is KB3004394 installed?

Hi Gary,

Let me know how your computer is performing after completing the steps below.

STEP 1
http://i.imgur.com/xlK5Hdb.png Farbar Recovery Scan Tool (FRST) Script

Press the Windows Key...

Hi Gary,

Please do the following.

STEP 1
http://i.imgur.com/BY4dvz9.png AdwCleaner

Please download AdwCleaner and save the file to your Desktop.
Right-Click AdwCleaner.exe and select...

That's quite alright. :)
I've responded to your other topic.

I'm glad we could help.
Since this issue appears resolved ... this topic is now closed. :oreo:

Hi Gary,

Please rerun FRST and post the two logs (FRST.txt and Addition.txt) generated.

Hi Gary,

Yes.
I would suggest looking into and reading the relevant documentation first, and deciding which best suit your needs.
It may not be necessary to install all programmes listed.
...

Hi Gary,

The instructions in my previous post were for laptop #1.
Laptop #2 is still infected. If you wish to clean laptop #2, please create a new topic and provide the requested logs.
...

Okay. :)

HI Gary,

I'm pleased to hear. :)


Your other machine is still infected with adware/undesirable software, so if you would like that to be looked at, please create a new topic.
...

Hi Gary,

The ads are native to the sites you're visiting.
I've just visited the site from the image you posted earlier. With my AdBlocker disabled and third party cookies enabled, I also saw...

Hello,

I can see the issue:
The shadow copies of volume C: were aborted because of an IO failure on volume C:

Rather than continue non-malware troubleshooting here, I would like to direct...

Hi Gary,

This is certainly a strange case.
Lets continue troubleshooting.


Click Start, Control Panel, and finally User Accounts.
Click Manage Another Account.
Click Create a new...

Hi Gary,

Please visit this page:
https://support.google.com/adsense/troubleshooter/1631343?hl=en-GB

Scroll down to How you can manage your ads settings.
Click Ads Settings.
Click Opt Out...

Hi Gary,

This is what I'd like you to do next.

http://i.imgur.com/GIRjHjL.png Reg Fix

Press the Windows Key http://i.imgur.com/pdKOQKY.png + r on your keyboard at the same time. Type...

Hi Gary,

Please run FRST and SystemLook on the original machine being worked on.

We can return to the Windows 7 Pro laptop later.

-------

I'm fairly confident I now know the source of...

Hi Gary,

That machine is also infected - but I'm not seeing any connections. We can return our attention to it later.

--------------------

Please take a screenshot of the ads you're...

Hello,


Malwarebytes is not an Anti-Virus, nor a replacement for one.
We can discuss Anti-Virus software, and address your slow boot up once we've looked into your issue with System Restore. ...

Hi Gary,

Thank you for the information.

I'd like to see a set of FRST logs on your Windows 7 Pro machine that is also affected.
Please run FRST on this machine (not the machine we've been...

Hello,


As the computer ages, performance is always going to decline.
However, 2 minutes is not great at all, so we may be able to improve this. You have many unnecessary startup programmes,...

Hi Gary,

How many computers/devices are affected?
What are they (desktop, laptop, phone, etc), and what Operating System are they running?

Who is your ISP (Internet Service Provider)?...