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  1. Hi JonTom, Yeah! have updated Java. Think Stop...

    Hi JonTom,

    Yeah! have updated Java. Think Stop Script was the problem.

    Think we are done now! I will follow up your suggestions.

    Many thanks for all your help, persistance and patience!!
    ...
  2. thx for link. it gave me this Sorry! In...

    thx for link. it gave me this



    Sorry!
    In order to download products from Oracle Technology Network you must agree to the OTN license terms.
    Be sure that...
    Your browser has "cookies" and...
  3. HI instructions say: Download the latest...

    HI

    instructions say:
    Download the latest version of Java Runtime Environment (JRE) 7
    Scroll down the page until you reach "Java Platform Standard Edition".
    Beneath this and to the right, you...
  4. thx. also found bits of ad aware: do you have...

    thx.

    also found bits of ad aware: do you have a link to get rid of bits?

    :thanks:
  5. loaded avast (typing reduced by injury,so being...

    loaded avast (typing reduced by injury,so being brief),updated,signed up for 20 day trial,disconnected their firewall, so when it ends i will still have a firewall.

    ran full scan. more slow than...
  6. Thanks, I am relieved to be using my computer...

    Thanks, I am relieved to be using my computer again!!!

    I have been having lots of problems, however, until I have found a way to free up space, I cannot tell what is causing it. As you say my...
  7. Hi JonTom, It looks like we are done here and...

    Hi JonTom,

    It looks like we are done here and I am very very grateful to you. :present: :rockon:

    I just want to check one thing and because I dont know how to use the quote facility, then I...
  8. Hi JonTom, I think you are saying that you...

    Hi JonTom,

    I think you are saying that you have helped me remove all the malware? did you find much?

    according to report, defrag didnt do much

    Disk Size 33.29 GB
    Free Space Size 1.00 GB...
  9. been surfing a craft site: is fine. slow: which...

    been surfing a craft site: is fine. slow: which is normal, tho sometimes laptop was so slow it ground to a halt, and i re-hybinated, then tryed again.

    as i didnt notice a difference wen i got the...
  10. OTL logfile created on: 10/04/2012 20:42:02 - Run...

    OTL logfile created on: 10/04/2012 20:42:02 - Run 3
    OTL by OldTimer - Version 3.2.39.2 Folder = C:\Documents and Settings\1 Sarah\Desktop
    Windows XP Professional Edition Service Pack 3 (Version...
  11. Hi JonTom, Didn't have a warning about the...

    Hi JonTom,

    Didn't have a warning about the Zbot more than the time I told u about. I didn't have any more symptoms except the strange thing with Avira that h told u about. However, I haven't been...
  12. Hi, I use hybinate, so reluctant to remove: Yes,...

    Hi,
    I use hybinate, so reluctant to remove: Yes, there is only 1Gb free on HD, and you say it is cos of the size of my music and pictures? I dont understand as they only add up to 7.6 and 2.6 Gig =...
  13. Hi JonTom, Combofix seems to be up to its old...

    Hi JonTom,

    Combofix seems to be up to its old tricks, and although the clock is still going, the thing appears stuck with no light on the hd.

    Also, can you let me know when I can remove the...
  14. settings and docs are here: ...

    settings and docs are here:
    http://s760.photobucket.com/albums/xx245/eco-sarah/

    password JonTom

    will do combo fix now
  15. hi JonTom, Uploaded settings and docs to...

    hi JonTom,

    Uploaded settings and docs to photobucket. Password is JonTom. URL...

    Dont seem to have uploaded...cant find it.... so frustrating...will have to keep trying...

    Before I got rid...
  16. Hi, dont recognise that file, tried what you...

    Hi,
    dont recognise that file, tried what you suggested and got "there was an error attempting to upload the file". Tried twice.

    Am trying to upload pics of windirstat of docs and settings: having...
  17. what I did was copy/paste the command into run...

    what I did was copy/paste the command into run and an extra space at the end (I had the middle one in before) came up and it ran!! phew!!

    after log came up I opened firefox and got this msg:...
  18. Well the angels have finished singing alehula cos...

    Well the angels have finished singing alehula cos I've had a fright when pev.3XE wanted to enter my trusted zone. Checked, and found it is part of ComboFix, and then it took another 15mins of me...
  19. I wonder if there is some antimalware on here...

    I wonder if there is some antimalware on here that I am not disabling? In the tray is Zone Alarm and Avira. I have checked that spybot is not on. Could there be a MS prog or something else that I...
  20. Keep meaning to say: Avira says it is out of date...

    Keep meaning to say: Avira says it is out of date and my computer is at risk: do you remember I told you it wouldn't update due to some of the programs I have on here? so am wondering whether to do...
  21. Says it cannot find that file, or something to...

    Says it cannot find that file, or something to that effect.
  22. Hi JonTom, file extension box was already...

    Hi JonTom,

    file extension box was already unticked.

    renamed ComboFix,and it warned me about changing the file extension from .exe to .com (may make it unstable it said). followed instructions....
  23. Hello, have done as suggested. Cannot run defrag...

    Hello,
    have done as suggested. Cannot run defrag as this requires 15% space and I now have 4% space!

    Could you tell me where we have got with the Trojan?: I have not been using the computer...
  24. Hi JonTom, 7 folders, with dates as you say,...

    Hi JonTom,

    7 folders, with dates as you say, 58.8mb per folder when I hover over the folder of each date. 17 and 18 march, then 25th onwards to today.:bigthumb:

    best wishes,
    sarah
  25. Yes please suggest an alternative to Avira. I...

    Yes please suggest an alternative to Avira.

    I am loving the pic windirstat produced. Have discovered a chunk of the colours is ERDNT back up everyday for a number of days: says ERDNT/autobackup......
  26. Cannot get the prtSc to paste into here. Have put...

    Cannot get the prtSc to paste into here. Have put it into windows word, and copied from there, same problem.

    The laptop is my personal one.

    Yes sounds like avira isn't compatible, do you have...
  27. Wondering if you can understand the following:...

    Wondering if you can understand the following: doc and settings/all users/documents access denied :police:. As far as I know I am always logged on as admin. This has been unaccessable for at least 2...
  28. Am unsure how to answer your question: how is the...

    Am unsure how to answer your question: how is the computer running now.

    It didn't have any visable signs of having a trojan, so I cannot check for that.

    I have had problems with it running...
  29. A sign came up saying that Avira is out of date....

    A sign came up saying that Avira is out of date. just tried to update Avira to 2012 version, and it says I need to uninstall the following:

    spybot V1.6
    check point antiphishing
    malwarebytes
    AVG...
  30. All processes killed ========== OTL ==========...

    All processes killed
    ========== OTL ==========
    No active process named explorer.exe was found!
    ========== FILES ==========
    C:\Documents and Settings\1 Sarah\Application Data\Suyguvl folder moved...
  31. Hi JonTom, am completely confused :confused:....

    Hi JonTom,

    am completely confused :confused:. COuldn't follow your instructions because the last step wasn't available. Tried clicking on the tray icon and it wasn't available there either, and...
  32. CKScanner - Additional Security Risks - These are...

    CKScanner - Additional Security Risks - These are not necessarily bad
    scanner sequence 3.RP.11.AJNAJV
    ----- EOF -----

    I ran it again, and noticed the hourglass this time!!!

    and here is the...
  33. so far it has come up with CK Scanner-...

    so far it has come up with

    CK Scanner- Aditional Security Risks - These are not necessarily bad scanner sequence 3.RP.11.AJNAJV
    -----EOF-----

    dont know if that means its finished or whether I...
  34. Hello JonTom, Diagnostic Report (1.9.0027.0):...

    Hello JonTom,

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Validation Control not Installed
    Validation Code: 0...
  35. JonTom, I wanted to say about 2 strange things...

    JonTom, I wanted to say about 2 strange things that have happened:

    yesterday Zonealarm said there was a new IP address, and asked if I wanted it to be in the trusted or public zone. Nothing has...
  36. C:\Program Files\Mozilla...

    C:\Program Files\Mozilla Firefox\plugins\NPZoneSB.dll Win32/Toolbar.MyWebSearch application
    C:\Program Files\ZoneAlarmSB\bar\1.bin\NPZONESB.DLL Win32/Toolbar.MyWebSearch application
    C:\Program...
  37. SystemLook 30.07.11 by jpshortstuff Log created...

    SystemLook 30.07.11 by jpshortstuff
    Log created at 23:25 on 27/03/2012 by 1 Sarah
    Administrator - Elevation successful

    ========== dir ==========

    C:\Documents and Settings\1 Sarah\Application...
  38. cant find an extras.txt this time: is that...

    cant find an extras.txt this time: is that correct?

    thanks JonTom,

    sarah
  39. OTL logfile created on: 27/03/2012 02:30:22 - Run...

    OTL logfile created on: 27/03/2012 02:30:22 - Run 2
    OTL by OldTimer - Version 3.2.39.2 Folder = C:\Documents and Settings\1 Sarah\Desktop
    Windows XP Professional Edition Service Pack 3 (Version...
  40. Hi JonTom, thanks, do I follow the...

    Hi JonTom,

    thanks,
    do I follow the instructions in post no. 5 that you gave me, including posting in the info in the custom scan section, or do I just run it normally?

    thanks,
    sarah
  41. given it nearly 1.5hrs now. cursor still...

    given it nearly 1.5hrs now. cursor still blinking, otherwise all is frozen, including clock from right at the beginning.

    oh dear! :confused:

    look forward to hearing from you,
    sarah
  42. will start normally and try again with Combofix...

    will start normally and try again with Combofix...
  43. crashed in safe mode again with harddrive light...

    crashed in safe mode again with harddrive light permanently on, and on page two of list of pathways. Last time I left it 20mins or so and got no change.

    when I choose safe mode, I then get a...
  44. with a light that is below the screen, where the...

    with a light that is below the screen, where the different symbols are lit up.
  45. I meant screen is black all over with a light...

    I meant screen is black all over with a light that means it hasn't switched off, but no light in the hard drive symbol... It has had nearly an hour now. Last time I tried to open in safe mode 3 times...
  46. screen has disappeared, so dont know where its...

    screen has disappeared, so dont know where its at. Hard drive light not lit at all, like when it crashed. will leave an hour, unless i hear from you, however dont think it is doing anything!
  47. Have followed your instructions again, leaving it...

    Have followed your instructions again, leaving it connected to the internet. It is very scary thinking of it being connected to the net for an hour with no firewall or antivirus...:bomb:
  48. had definately crashed, so switched off. ...

    had definately crashed, so switched off.

    didn't mean to sound stubborn about utorrents: am happy to remove if it helps you to help me.
  49. ComboFix didn't seem to want to connect to net...

    ComboFix didn't seem to want to connect to net for the Recovery Console. So I disabled the net when it said it was scanning for infectied files

    Then it said: this typically doesn't take more than...
  50. OTL winpatrol isn't in the tray, so dont...

    OTL

    winpatrol isn't in the tray, so dont think it is activated at the moment, as is down there when it is.

    All processes killed
    ========== OTL ==========
    No active process named explorer.exe...
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