Hi
Before we continue, I'd like to do a little revision
So you have two computers, a laptop and a desktop. I would be best to create a new thread for the laptop...or we can clean it when we have finished with the desktop.
So the desktop doesn't have an internet access ? should it have or is is just broken ? So can you use the desktop in normal mode ?
The "HP User" account is propably a restricted account which is why you cant use all the options in Control Panel. Try accessing it with the administrator account.
When we continue, you need to use the account which has the adiministrative rigths so that the cleaning is possible.
Sorry for the questions but I'm a bit confused
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This is for the desktop computer:
Please run a GMER Rootkit scan:
Download GMER's application from here:
http://www.majorgeeks.com/download.php?det=5198
Unzip it and start the GMER.exe
Click the Rootkit tab and click the Scan button.
Once done, click the Copy button.
This will copy the results to your clipboard.
Paste the results in your next reply.
Warning ! Please, do not select the "Show all" checkbox during the scan.
If you're having problems with running GMER.exe, try it in safe mode.