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Thread: Help Please

  1. #1
    Junior Member
    Join Date
    Feb 2007
    Posts
    1

    Default Help Please

    I have Spybot: S&D 1.4 installed, but when I try to check for updates I get this:

    Error retrieving update info file!

    Socket Error # 10061
    Connection refused.


    And when I try to heck for Problems it says I need to install the detection updates by using the integrated update or the manual updater.


    Someone help me get Spybot working please.

  2. #2
    Spybot Advisor Team [Retired] md usa spybot fan's Avatar
    Join Date
    Oct 2005
    Posts
    5,879

    Default

    Primary causes of Socket Errors are firewalls and proxy servers.

    Do you have a firewall? If you have a firewall:
    • You must authorize SpybotSD.exe to access the internet through your firewall. If you have a firewall and are not sure if that is the cause of the problem, you could (for a short period) disable the firewall and see if the updates work properly.

    Are you sitting behind a proxy server? If you are sitting behind a proxy server:
    • Go into Spybot > Mode > Advanced mode > Settings > Settings. About 2/3 of the way down the option tree there is a category "Web update". Check the last item in the list "Use proxy to connect to update server". A pop-up will come up were you can enter the information required.

      If you are sitting behind a proxy server and need to know what the settings should be, there are hints in the following article on how to find them:

    Getting an answer is one thing, learning is another.


    Microsoft Windows XP Home Edition running on a 2.40GHz IntelŪ PentiumŪ 4 Processor with 512 MB of RAM and a 533 MHz System Bus.

  3. #3
    Junior Member
    Join Date
    Feb 2007
    Posts
    1

    Unhappy still can't get through

    i have the same problem
    socket error 10061

    I don't have a firewall, and there isn't a proxy

    do you have any other suggestions for getting past this socket error?

    Thanks for any help you have.
    matt

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