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You should print these instructions or save these to a text file. Follow these instructions carefully.
Please download AVG Anti-Spyware to your Desktop or to your usual Download Folder.
http://www.ewido.net/en/download/
If you are having problems with the updater, you can use this link to manually update ewido.
- Install AVG Anti-Spyware by double clicking the installer.
- Follow the prompts. Make sure that Launch AVG Anti-Spyware is checked.
- On the main screen under Your Computer's security.
- Click on Change state next to Resident shield. It should now change to inactive.
- Click on Change state next to Automatic updates. It should now change to inactive.
- Next to Last Update, click on Update now. (You will need an active internet connection to perform this)
- Wait until you see the Update succesfull message.
- Right-click the AVG Anti-Spyware Tray Icon and uncheck Start with Windows.
- Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.
AVG Anti-Spyware manual updates.
Download the Full database to your Desktop or to your usual Download Folder and install it by double clicking the file. Make sure that AVG Anti-Spyware is closed before installing the update.
Download ATF Cleaner by Atribune to your desktop.
Do NOT run yet.
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Run HijackThis, click Do a system scan only, and check the box next to each of these entries if still present. Close all other windows and press Fix checked. If something isn't there, please continue with the next entry in the list. Fix the O15s too if you haven't added those to the Trusted Zone on purpose.
O2 - BHO: (no name) - {0805E331-F6AF-454C-B679-15974247B531} - C:\WINDOWS\system\bdsa.dll (file missing)
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O4 - HKLM\..\Run: [InfoData] rundll32.exe "C:\WINDOWS\system32\ilnsxety.dll",realset
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O15 - Trusted Zone: http://locator.cdn.imageservr.com
O15 - Trusted Zone: http://locator1.cdn.imageservr.com
O16 - DPF: {B64F4A7C-97C9-11DA-8BDE-F66BAD1E3F3A} - http://download.cdn.winsoftware.com/...reeInstall.cab
O16 - DPF: {DECEAAA2-370A-49BB-9362-68C3A58DDC62} - http://static.zangocash.com/cab/Zang...e46115b5703919
O17 - HKLM\System\CCS\Services\Tcpip\..\{6B41F12B-ADE9-454C-93F7-23CC545BA979}: NameServer = 85.255.113.122,85.255.112.169
O17 - HKLM\System\CCS\Services\Tcpip\..\{964229AD-5E57-4501-B4D8-BFE698190100}: NameServer = 85.255.113.122,85.255.112.169
O17 - HKLM\System\CCS\Services\Tcpip\..\{D080EB38-E298-4FB6-8DE4-E98BF3E3DA02}: NameServer = 85.255.113.122,85.255.112.169
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.113.122 85.255.112.169
Now lets check some settings on your system.
(2000/XP) Only
In the windows control panel. If you are using Windows XP's Category View, select the Network and Internet Connections category otherwise double click on Network Connections. Then right click on your default connection, usually local area connection for cable and dsl, and left click on properties. Click the Networking tab. Double-click on the Internet Protocol (TCP/IP) item and select the radio dial that says Obtain DNS servers automatically
Press OK twice to get out of the properties screen and reboot if it asks.
That option might not be avaiable on some systems
Next Go start run type cmd and hit OK
type
ipconfig /flushdns
then hit enter, type exit hit enter
(that space between g and / is needed)
Restart your computer to the safe mode:
- Restart your computer
- Start tapping the F8 key when the computer restarts.
- When the start menu opens, choose Safe mode
- Press Enter. The computer then begins to start in Safe mode.
Run ATF CleanerIf you use Firefox browser
- Under Main choose: Select All
Click the Empty Selected button.If you use Opera browser
- Click Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.Click Exit on the Main menu to close the program.
- Click Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Close ALL open Windows / Programs / Folders. Please start AVG Anti-Spyware and run a full scan.
Reboot in Normal Mode.
- Click on Scanner on the toolbar.
- Click on the Settings tab.
- Under How to act?
- Click on Recommended Action and choose Quarantine from the popup menu.
- Under How to scan?
- All checkboxes should be ticked.
- Under Possibly unwanted software:
- All checkboxes should be ticked.
- Under Reports:
- Select Automatically generate report after every scan and uncheck Only if threats were found.
- Under What to scan?
- Select Scan every file.
- Click on the Scan tab.
- Click on Complete System Scan to start the scan process.
- Let the program scan the machine.
- When the scan has finished, follow the instructions below.
IMPORTANT : Don't click on the "Save Scan Report" button before you did hit the "Apply all Actions" button.
- Make sure that Set all elements to: shows Quarantine (1), if not click on the link and choose Quarantine from the popup menu. (2)
- At the bottom of the window click on the Apply all Actions button. (3)
- When done, click the Save Scan Report button. (4)
- Click the Save Report as button.
- Save the report to your Desktop.
- Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.
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When you're ready, please post the following logs to here:
- AVG's report
- a fresh HijackThis log
