Hello Mackenziek.
No we don't want you to start another topic, that's the point.
You had been responded to by a helper at 11:50 my time, the same day you requested assistance.
Minutes before he posted to you a second time at 14:53, a second new topic was started at 14:49.
The first one was started at 13:24.
It appears you did not read our stickied topics before posting: "BEFORE you POST"(READ this Procedure before Requesting Assistance)
You might want to read it so everyone is on the same plane.