Spy-Bot Scan detects and stops at Cool Search

[Melat67]

Thanks. I see in your title,that you say Spybot detects cws,then stops scanning.So,does Spybot say anything when that happens,like give you an error message,or does anything come up in red?Or,does the scan just stop at cws?

Hi again Zenobia
When it stops at cws, there is no error msg. and nothing in red, it just stops. I have tried letting it continue to run(on cws) and let it go for a couple of hrs, and it just stays there. I am running Spybot 1.4. I think cws is what is causing my computer to run slow, cause previously to the cws problem, it was was pretty fast. I am on DSL with Verizon, and I have not called them yet about the cws problem. Thank You so much.
Mel:
Zenobia is an

[spybotsandra]

Hello,

This can have different reasons - we are trying to research this case.

1. Please have a look at our FAQ no. 52:
http://www.safer-networking.org/en/faq/52.html

2. If you are running Spybot - Search & Destroy on a system that has Hyperthreading Technology (HTT) please read the following threads:
http://forums.spybot.info/showthread.php?t=110
http://forums.spybot.info/showpost.p...90&postcount=4

3. You can try to set you scan priority lower:
- Open Spybot-S&D, then leave it alone
- Open Task Manager, and go to the Processes tab
- Right-click on SpybotSD.exe, and choose "Set Priority..."
- On the box that comes up, check/uncheck boxes so that ONLY "CPU 0" is checked.
- Go back to the already-open Spybot-S&D, and run a scan. It should complete without hanging or losing responsiveness. This can also be done like this:
Please run Spybot-S&D and switch to "Advanced mode" via the menu bar item "Mode".
Now select "Settings" -->"Settings" from the navigation bar on the left.
Under "Main Settings" you will find the point "Scan priority".
There you should choose "Lower" by ticking the checkbox.

4. Please delete your temporary files, clean your cache and delete your download files.

5. The problem could also be caused by an invalid file.
Please have a look at this link in our forum:
http://forums.spybot.info/showthread.php?t=14322

6. Make sure that the fans are running and that dust is cleared from any ventilation ports in the case.
This links might also help:
http://forums.spybot.info/showthread.php?t=1816
http://forums.spybot.info/showthread.php?t=2163
http://forums.spybot.info/showthread.php?t=2230

7. If you are not using a very old system without enough storage it might also depend on how much programs you have running when the scan is on and how much memory they need. It should help to close other programs while you are scanning.

Further you can set your virtual memory higher.
Therefore rightclick My Computer on the desktop.
Choose Properties->Advanced->Performance->Settings->Advanced->Virtual Memory->Change.
Please do also have a look at this link:
http://en.wikipedia.org/wiki/Virtual_memory

8. If point 1-7 does not help it would be interesting to know which other security softwares you run - probably there is a compatibility problem.

Best regards
Sandra
Team Spybot

[Melat67]

Could you please do this?

• Open SpyBot.
• Check for problems.
• When finished, right click and choose copy results (not the full report) to clipboard and post that into topic.

I cannot get past cool search no matter how long I let it run, so it never finishes. I tried to R. click when it stops, with no action. it appears to lock up, and I can't do anything, except it takes about 15 min to shut off computer. I am using my desk top cmptr to type this. See my latest post , sub:" Sony lap top with 2 hard drives C and D". Could that post have an affect on the SB problem.

[Zenobia]

Hi,there. That's okay.You can skip that part.When I first saw the title of your thread(Spybot scan detects and stops at Cool Search),I misread it a little and thought maybe Spybot was detecting cws in red or you were getting an error or something like that,and I wanted to know what it was.

If Spybot stops at a point in the scan,it doesn't necessarily mean you are infected.It could be caused by other things,like some of the ones listed in the post above.
You should run through the things in that post and see if they help.This one:
http://forums.spybot.info/showpost.p...8&postcount=12
A good way to do number 4. might be to run disk cleanup:
http://www.udel.edu/topics/virus/sec...skcleanup.html

[spybotsandra]

Hello,

Did you tried any of the suggestions i had given?

Best regards
Sandra
Team Spybot