Trend Micro Officescan 8.x UNINSTALLS SPYBOT!!!

[RUAdmin]

I can't believe there's NADA about this out there. I have no idea where to post this, so here it is:

Our organization has been updated with the latest Trend Micro OfficeScan client/server and when we uninstall the older TM, all is well, but as soon as we install the newer TM OS version, it UNINSTALLS SPYBOT WITHOUT WARNING. I *only* noticed this after watching the installer very carefully after wondering why my Spybot installs were going MIA and discovered a quick flash of a screen in the TM installer right before it does its pre-install scan, which says it's uninstalling SSD.

WHAT GIVES?! Can we get some news on this issue? TM is mum and I see nothing here or elsewhere. The best I get is somebody's "Cons:" mention on a download.com or similar downloads page.

Who knows what's goign on and WHY???
If this is prevented in v1.5, I'd like to know. If not, I'd still like to know what's going on...and no one is saying anythign about it???

[RUAdmin]

Someone MOVED this message, but apparently prefers to continue the silence.

Does SS&D CONFLICT with TM?
Does TM CONFLICTwith SS&D?
Does TM think that SS&D is an AFFLICTION?
If I install SS&D v1.5.x+ will IT UNINSTALL TM?!?!
Am I simply caught in some nonsensical "turf war" between SS&D and TM?!?!
ANYONE?!?!

This is nuts! Not even a clue?!

[tashi]

Hello.

No one has a clue, not even PepiMK???

Someone MOVED this message, but apparently prefers to continue the silence.

Does SS&D CONFLICT with TM?
Does TM CONFLICTwith SS&D?
Does TM think that SS&D is an AFFLICTION?
If I install SS&D v1.5.x+ will IT UNINSTALL TM?!?!
Am I simply caught in some nonsensical "turf war" between SS&D and TM?!?!
ANYONE?!?!

This is nuts! Not even a clue?!

I moved your topic to the correct forum, doing such does not imply the same person will answer.

Spybot-S&D has no war with anyone but malware.

It is the weekend, however I am sure the developer will take note of this topic and address any issues with TM.

A forum search will show several topics regarding TM.

http://forums.spybot.info/showthread.php?t=11569

http://forums.spybot.info/showthread.php?p=71799

http://forums.spybot.info/showthread.php?t=9535

Best regards.

[RUAdmin]

I searched forever on *all* forums for "trend micro" and NEVER found any of those threads...but lots of other unrelated musings.

Thanks for pointing them out.

At least someone knows what's going on, and is working on it...contrary to the dearth of info. out there.

TM has a lot of nerve doing this without any warning whatsoever. THEY should have contacted SS&D before they let their product uninstall like this. That's just plain lousy customer support and ignorance of the customer experience.
Give 'em hell, even if politely...!

[lovestolaff]

Dear Admin:

You're NOT crazy. I have found that there is a conflict between TM Officescan 8 and the new version of Spybot, 1.5. I'm not sure what you mean about Officescan uninstalling Spybot, but on my machine what happens is that each time TM does a scheduled scan, it reverses the changes that SB made to my hosts directory, and identifies those changes as having been made by an adware called memwatcher. It seems unable to distinguish between Spybot having put those bad sites in the forbidden zone, and an adware having opened up the computer to those bad sites. It's really annoying. I can have my spybot protections for a week, but each time the scheduled TM scan comes around, it undoes whatever protections spybot gave to my hosts directory.

Like you, I have found exactly NADA about this. I called up the IT people here to alert them to the problem, and their advice was to uninstall TM Officescan and then reinstall. I have not tried this yet, because I just haven't had time, and I'm not certain it will work. If you go ahead and try that method, could you please let us know if it works?

I am so glad to find SOMEbody else who has noticed this TM/SB problem.

[spybotsandra]

Hello,

We are actually trying to solve this problem with TrendMicro. But there's absolutely no reason for them to uninstall Spybot-S&D.
If some parts would conflict, just those parts could be disabled.

It seems that the problem is one of Trendmicro's processes, PcScnSrv.exe, that conflicts with our immunize feature - and Trend Micro wants to turn the immunization off.

That's the way to deactivate the immunization of Spybot-S&D:
Run Spybot-S&D, switch to the "Advanced mode" via the menu bar item "Mode" --> hit "YES" --> select "Tools" in the navigation bar on the left --> "Resident" and there you can untick the checkboxes in front of "Resident SDHelper".

Please have a look at this Trend Micro support solution: http://esupport.trendmicro.com/suppo...tID=EN-1033903

I'm sorry that there is no other solution at the moment.
Please be patient, we are working on this problem.

This item has also been discussed in our forum:
http://forums.spybot.info/showthread.php?t=9535

@RUAdmin: what do you mean with "your organization"?
Do you use Spybot - Search & Destroy in a corporate environment?

Best regards
Sandra
Team Spybot