Step # 1 Update Adobe Acrobat Reader
There is a newer version of Adobe Acrobat Reader available. (See Note below)
- First, go to Add/Remove Programs and uninstall all previous versions.
- Please go to this link Adobe Acrobat Reader Download Link
- On the right Untick Adobe Phototshop Album Starter Edition if you do not wish to include this in the installation.
- Click the Continue button
- Click Run, and click Run again
- Next click the Install Now button and follow the on screen prompts
Note: Adobe 8 is a large program and if you prefer a smaller program you can get Foxit 2.0 instead from http://www.foxitsoftware.com/pdf/rd_intro.php
Step # 2 Update Java
Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version Java components and update.
Updating Java:
- Download the latest version of Java Runtime Environment (JRE) 6u3 .
- Scroll down to where it says "The J2SE Runtime Environment (JRE) allows end-users to run Java applications".
- Click the "Download" button to the right.
- Check the box that says: "Accept License Agreement".
- The page will refresh.
- Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
- Close any programs you may have running - especially your web browser.
- Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
- Remove the following old versions of Java:
- Java 2 Runtime Environment, SE v1.4.1_07
J2SE Runtime Environment 5.0 Update 2
- Click the Remove or Change/Remove button.
- Repeat as many times as necessary to remove each Java versions.
- Reboot your computer once all Java components are removed.
- From your desktop double-click on the download to install the newest version.
Step # 3: Delete bad services
Please open Notepad. Ensure that word wrap is turned off. Click on Format and make sure that there's a tick next to Word Wrap. If there's none, click on Word Wrap to tick it. Copy and paste the following in the code box into Notepad:
Code:
sc stop McAfeeFramework
sc delete McAfeeFramework
Click on File > Save As....
In the File Name box, copy and paste in fix.bat
In the Save as type box, select All Files from the drop-down list.
Click Save.
Double click on fix.bat. A Command Prompt window will open and close quickly. That is normal.
Step # 4: Run CFScript
Please delete the version of ComboFix you have on your computer, I need you to download the latest version of ComboFix by sUBs here and save it to your Desktop.
Also delete the CFScript.txt from your Desktop, you will be creating and running a new one.
- Then, please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the code box below:
Code:
Folder::
C:\Program Files\Network Associates\Common Framework
- Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop.
- Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
- ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
- When finished, it shall produce a log for you. Copy and paste the contents of the log in your next reply.
CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.
Step # 5: Run HijackThis
Run HijackThis scans on all three accounts (ndamico, jennie and q014620) and post the logs.
Step # 6: Run Kaspersky Online Scan
Please do an online scan with Kaspersky WebScanner
Click on Kaspersky Online Scanner
Click Accept
You will be promted to install an ActiveX component from Kaspersky,
Click Yes.
- The program will launch and then begin downloading the latest definition files:
- Once the files have been downloaded click on NEXT
- Now click on Scan Settings
- In the scan settings make sure that the following are selected:
- Scan using the following Anti-Virus database:
- Extended (if available otherwise Standard)
- Scan Archives Scan Mail Bases
- Click OK
- Now under select a target to scan:
- The program will start and scan your system.
- The scan will take a while so be patient and let it run.
- Once the scan is complete it will display if your system has been infected.
- Now click on the Save as Text button:
- Once finished, save the log to your Desktop as filename KAV.txt
Step # 7 Post Logs
In your next post/reply, I'd like to see the following:
- 1. ComboFix Log (C:/Combofix.txt)
2. Kaspersky Log (KAV.txt)
3. The three Hijackthis Logs (from ndamico, jennie, and q014620 accounts)
4. How is your computer running?/Any problems?
If you can't fit all the logs into one post/reply, then use multiple posts/replies to get all the logs in.