As with most malware removal help forums, we see more victims of infections than we have volunteers. Although at times the task is daunting, our helpers do their best to attend to all.
If you do not receive an answer after four days you can help out by letting us know. The Waiting Room: Post here if waiting for help longer than four days
Please do that to avoid a topic being archived, as other than what is posted in our stickies, no further notice will be given. Please do not post in the Waiting Room linking to an archived topic.
If the topic has been archived and you still require help start a new topic and include fresh DDS & aswMBR logs with a link to your previous thread. Please do not post any other logs, you'd be starting fresh.
When a volunteer posted a response to which you did not reply.
At this time threads may now be closed three days after last post in topic at the discretion of the volunteer. Please subscribe to your topic so you know when a reply has been posted.
Please remember, it takes time to analyze logs and prepare a response. When a helper does so and the person does not follow up, it has already slowed assistance for other members.
The reason being that volunteers help users at several sites, and take X number of new topics daily in order to give each member their attention, and avoid burnout.