help - newly downloaded SB interferes with Zinio Reader authentification

[danwolfe]

Help anyone.... I just reinstalled SBS&D which I had uninstalled some time ago. Now I cannot access magazines delivered online such as Science magazine which is important (to me) and not inexpensive.... I get error message #22 and followed all of the procedures such as reinstalling Zinio reader. Zinio Reader KB says that this problem then is due to a conflict with internet security software (SBS&D) interfering with the authentification Zinio process and to get into internet security software and full access for Zinio read exe's. I cannot see how to do that. H E L P ?

[md usa spybot fan]

What version of Spybot - Search & Destroy are you running (Spybot > Help > About)?

If you are running Spybot 1.5 and activated Spybot's Resident SDHelper during the installation, check the "SDHelper.log" to make sure that nothing is being blocked while attempting to authenticate. There a couple of ways to access the "SDHelper.log":

1. Go into Spybot > Mode > Advanced mode > Tools > View Reports > View Previous reports. Select the "SDHelper.log" file and open it.
2. Using Windows Explorer, navigate to the SDHelper.log file located in one of the following directories:
   
   • Windows 95 or 98:
     C:\Windows\Application Data\Spybot - Search & Destroy\Logs
   • Windows ME:
     C:\Windows\All Users\Application Data\Spybot - Search & Destroy\Logs
   • Windows NT, 2000 or XP:
     C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Logs
   • Windows Vista:
     C:\ProgramData\Spybot - Search & Destroy\Logs
   
   Double click on SDHelper.log file and it should open with Notepad.