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Thread: Blue screen problems

  1. #1
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    Default Blue screen problems

    Hi, I recently added an extra 1GB of RAM onto my system. I also loaded Microsoft Flight Sim X. Every time I ran FSX my pc would freeeze, requiring a system reset to recover the system. I also started getting a lot of Blue Screen instances. The first of these occurred during a routine defrag and gave the following:

    STOP: 0x00000024 (0x001902FE, 0xF78C2BBC, 0xF78C28B8, 0xF7B77467)
    Ntfs.sys - Address F7B77467 base at F7B52000, Datestamp 45cc56a7

    I tried to do a virus scan and the pc kept crashing before the scan completed, each time giving me a Blue Screen event.

    I have now uninstalled FSX and removed the additional 1GB of RAM. I ran a virus scan and got the following message:

    Virus Name: Win32\Harnig!generic
    Location: C:\WINDOWS\fd.exe<loadadv703.exe>

    I am using CA Anti-Virus Ver 8.4.0.24

    My PC is a home built system running Windows XP Home Edition with SP 2

    My virus software does not provide any apparent fix for the Harnig infection. Can you offer any advice please?

    Regards
    Andy

  2. #2
    Member of Team Spybot tashi's Avatar
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    Hello.

    Quote Originally Posted by andye View Post

    My virus software does not provide any apparent fix for the Harnig infection. Can you offer any advice please?
    Are you able to produce a HJT log as shown here: "BEFORE you POST"(READ this Procedure BEFORE Requesting Assistance) and post it in the Malware Removal Forum as you did last time?

    Cheers.
    Microsoft MVP. Consumer Security 2006-2014


  3. #3
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    Quote Originally Posted by andye View Post
    STOP: 0x00000024 (0x001902FE, 0xF78C2BBC, 0xF78C28B8, 0xF7B77467)
    Ntfs.sys - Address F7B77467 base at F7B52000, Datestamp 45cc56a7
    Hi Andy,

    I don't know if this helps or not, but that stop error is documented:
    http://support.microsoft.com/default...b;en-us;228888

    Have you tried running a disk check, to see if you have any file system or physical disk errors (maybe caused by that virus)?

    Edit: removed. This forum's purpose. Thanks.


    Good Luck,
    Last edited by tashi; 2008-01-24 at 18:36. Reason: edit and added link
    --LM

  4. #4
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    Ok folks, I've done the whole Spybot bit and sorted out a disk error; I've deleted a dodgy file and things seem to be ok now. Many thanks for the assistance.

    Regards

    Andy

  5. #5
    Member of Team Spybot tashi's Avatar
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    Thank you for letting us know andye.
    Microsoft MVP. Consumer Security 2006-2014


  6. #6
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    Thankyou for the assistance Tashi

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