I even have unwanted music playing!

[Kathee]

I used that link and also tried earlier but here are the only choices it gives me:

Select High-Priority Updates
To help protect your computer against security threats and performance problems, we strongly recommend you install all high-priority updates.


Restore and Check Again Only selected updates will appear the next time you check for updates.




Review and install updates Total: 2 updates , 57.6 MB , 4 minutes


High-priority updates
Microsoft Office 2002/XP



Office XP Service Pack 3
Download size: 57.6 MB , 4 minutes
Office XP Service Pack 3 (SP3) provides the latest updates to Microsoft Office XP. SP3 contains significant security enhancements, as well as stability and performance improvements. This service pack applies to any level of Office XP. It contains all updates included in SP1 and SP2, in addition to updates released after SP2. SP3 applies to the following Office XP products: Word 2002, Excel 2002, Outlook 2002, PowerPoint 2002, Access 2002, FrontPage 2002, Publisher 2002, and Office XP Web Components. Details...
Don't show this update again
Microsoft CAPICOM



Security Update for CAPICOM (KB931906)



now what?

[Kathee]

I am starting to think that I need to just buy a new computer. Do you think that is the case? The only reason I havnt is that I cant afford it right now So if there is a way to salvage this one I would be forever grateful

[pskelley]

Give this a try, go here: http://www.microsoft.com/genuine/
and validate your copy of Windows, if you are told that your copy of Windows is valid, then go here:

http://support.microsoft.com/ph/1173 and tell them the problem you are having installing the first Service Pack. Notice these options: Need More Help?
Contact a Support Professional by Email, Online, or Phone.

If you have a valid copy of Windows on the computer they will help you. Make sure you tell them you have malware issues and once the first Service Pack is installed, you will receive help removing the malware, and will install Service Pack #2 when that has been done.

When you have that first Service Pack installed, follow the directions I posted earlier, return to your topic and post a HJT log reflecting that installation and I will be glad to continue the cleanup.

Thanks

[pskelley]

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team
a PM with the address of the thread. This applies only to the original topic starter.

If it has been five days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh HijackThis log and a link to your previous thread.

If it has been less than five days since your last response and you need the thread re-opened, please send me or your helper a private message (pm). A valid, working link to the closed topic is required.

Everyone else please begin a New Topic.