can't remove command service and surfsidekick

[illukka]

Run this registry script, which forces Windows to show so called "superhidden" files:
Copy the contents of the Quote box to Notepad, and save in a location of your choice as Unhide.reg (make sure to save as type: "All Files")

Doubleclick Unhide.reg, and answer 'yes' when prompted to add its contents to the Registry, then restart your computer.

This is only for XP or 2000 systems

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer]
"SearchSystemDirs"=dword:00000001
"SearchHidden"=dword:00000001
"IncludeSubFolders"=dword:00000001

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced]
"Hidden"=dword:00000001
"ShowSuperHidden"=dword:00000001

then try again

[tashi]

How is it going llindarr.

[tashi]

Due to lack of a response this topic will be archived.

If you need it re-opened please send me a pm and provide a link to the thread.

Thank you illukka.

[tashi]

Re-opened.

[illukka]

hi

@llindarr, can you post a fresh hiajckthis log and we will continue the fix

[llindarr]

Here is the log file, the laptop seems to work OK now, altho it seems to hang for a bit starting up. I have just yesterday updated spybot and run it and it found a couple of problems that it fixed.

Thanks for your patience...!




Logfile of HijackThis v1.99.1
Scan saved at 16:46:47, on 30/03/2006
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\System32\SCardSvr.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\system32\Ati2evxx.exe
C:\WINNT\etlisrv.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\WINNT\System32\idr3hlpr.exe
C:\WINNT\LogWatNT.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\Program Files\Network Associates\VirusScan\mcshield.exe
C:\Program Files\Network Associates\VirusScan\vstskmgr.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
c:\ems\tng\sdo\BIN\SDSERV.EXE
C:\WINNT\system32\FLRSERV.EXE
C:\Program Files\Timbuktu Pro\tb2launch.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
c:\ems\tng\sdo\BIN\TRIGGAG.EXE
C:\WINNT\Explorer.EXE
C:\Program Files\Timbuktu Pro\Tb2Logon.exe
C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
C:\Program Files\tioga\Client\bin\tgcmd.exe
C:\WINNT\system32\carpserv.exe
C:\Program Files\Apoint\Apoint.exe
C:\WINNT\system32\PRPCUI.exe
C:\SxpInst\sxplog32.exe
C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe
C:\WINNT\system32\spool\drivers\w32x86\3\hpztsb04.exe
C:\Program Files\SpeedTouch\Dr SpeedTouch\drst.exe
C:\WINNT\system32\etlitr50.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.hub.slb.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Schlumberger
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\system32\msdxm.ocx
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [Password Reminder] remind.vbs
O4 - HKLM\..\Run: [TLogonPath] "C:\Program Files\Timbuktu Pro\Tb2Logon.exe"
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe" /StartedFromRunKey
O4 - HKLM\..\Run: [Tgaddsrv] "C:\apps\supportcom\bin\tgfix.exe" /fds http://nam.mydexa.com/opssupport
O4 - HKLM\..\Run: [Tgcmd] "C:\Program Files\tioga\Client\bin\tgcmd.exe" /server /nosystray
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [PRPCMonitor] PRPCUI.exe
O4 - HKLM\..\Run: [Outlwvw] Regsvr32.exe /s c:\Program Files\microsoft office\Office\1033\outlwvw.dll
O4 - HKLM\..\Run: [Regtool] Regsvr32.exe /s C:\WINNT\system32\regtool5.dll
O4 - HKLM\..\Run: [ATOSP1] c:\winnt\atos\atos_ph1.vbs
O4 - HKLM\..\Run: [StoreCleanup] RunDLL32 c:\PROGRA~1\NETMAN~1\common\nmconfig.dll,StoreCleanup
O4 - HKLM\..\Run: [NetManage LaunchNow Init] RunDLL32 c:\PROGRA~1\NETMAN~1\common\nmgoinn.dll,VerifyStartMenu
O4 - HKLM\..\Run: [SDJobCheck] triggusr.exe
O4 - HKLM\..\Run: [MandC] c:\ems\utils\kix32.exe c:\ems\utils\mandc\mandc.kix $callingapp=ALL
O4 - HKLM\..\Run: [Sxplog] c:\SxpInst\sxpstub.exe
O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [NeroCheck] C:\WINNT\system32\NeroCheck.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINNT\system32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKCU\..\Run: [STManager] "C:\Program Files\SpeedTouch\Dr SpeedTouch\drst.exe" -b
O4 - Global Startup: Entrust.lnk = C:\WINNT\system32\etlitr50.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINNT\system32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINNT\system32\msjava.dll
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O14 - IERESET.INF: START_PAGE_URL=http://www.hub.slb.com/
O15 - Trusted Zone: http://*.smartforce.com (HKLM)
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsof...?1141138640388
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1141138627189
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/actives...ree/asinst.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/is...99/mcfscan.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{9B13DE16-5209-479D-910B-B3BC63F9D058}: NameServer = 80.225.255.185 80.225.255.177
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = sema.co.uk
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: SearchList = sema.co.uk
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = sema.co.uk
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINNT\system32\Ati2evxx.exe
O23 - Service: pcAnywhere Host Service (awhost32) - Symantec Corporation - C:\Program Files\Symantec\pcAnywhere\awhost32.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: Entrust Login Interface (ELIService) - Entrust(R) - C:\WINNT\etlisrv.exe
O23 - Service: Entrust/TrueDelete(TM) (ETDSVC) - Entrust Technologies Ltd. - C:\WINNT\System32\etdsvc.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: NetManage NFS Client (InterDrive) Helper (InterDrive) - NetManage, Inc. - C:\WINNT\System32\idr3hlpr.exe
O23 - Service: Event Log Watch (LogWatch) - Unknown owner - C:\WINNT\LogWatNT.exe
O23 - Service: McAfee Framework Service (McAfeeFramework) - Unknown owner - C:\Program Files\Network Associates\Common Framework\FrameworkService.exe" /ServiceStart (file missing)
O23 - Service: Network Associates McShield (McShield) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\mcshield.exe
O23 - Service: Network Associates Task Manager (McTaskManager) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\vstskmgr.exe
O23 - Service: OracleOraHome817TNSListener - Unknown owner - C:\Oracle\Ora817\BIN\TNSLSNR.exe (file missing)
O23 - Service: Radia Notify Daemon (radexecd) - Novadigm - C:\Program Files\Novadigm\radexecd.exe
O23 - Service: Radia Scheduler Daemon (radsched) - Novadigm - C:\Program Files\Novadigm\radsched.exe
O23 - Service: Radia MSI Redirector (Radstgms) - Novadigm - C:\Program Files\Novadigm\Radstgms.exe
O23 - Service: Remote Procedure Call (RPC) Service (RpcSssvc) - Unknown owner - C:\WINNT\system32\RpcSs.exe (file missing)
O23 - Service: Unicenter Software Delivery (SDService) - Computer Associates International, Inc. - c:\ems\tng\sdo\BIN\SDSERV.EXE
O23 - Service: Shared Folders Server (SFOLDER) - NetManage. - C:\WINNT\system32\FLRSERV.EXE
O23 - Service: Check Point SecuRemote Service (SR_Service) - Check Point Software Technologies - C:\Program Files\CheckPoint\SecuRemote\bin\SR_Service.exe
O23 - Service: Check Point SecuRemote WatchDog (SR_WatchDog) - Check Point Software Technologies - C:\Program Files\CheckPoint\SecuRemote\bin\SR_WatchDog.exe
O23 - Service: Tb2 Launch (Tb2Launch) - Netopia, Inc. - C:\Program Files\Timbuktu Pro\tb2launch.exe

[illukka]

hi

were those items listed in red ?

there are a lot of applications and services autostarting, so that could be the reason of slowness
also ewido guard can sometimes cause slowdowns

looks clean


Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

1. Disable and Enable System Restore. - If you are using Windows ME or XP then you should disable and re-enable system restore to make sure there are no infected files found in a restore point.
   
   You can find instructions on how to enable and reenable system restore here:
   
   Managing Windows Millenium System Restore
   
   or
   
   Windows XP System Restore Guide
   
   Reenable system restore with instructions from tutorial above
   
   
2. Make your Internet Explorer more secure - This can be done by following these simple instructions:
   1. From within Internet Explorer click on the Tools menu and then click on Options.
   2. Click once on the Security tab
   3. Click once on the Internet icon so it becomes highlighted.
   4. Click once on the Custom Level button.
      
      1. Change the Download signed ActiveX controls to Prompt
         
      2. Change the Download unsigned ActiveX controls to Disable
         
      3. Change the Initialize and script ActiveX controls not marked as safe to Disable
         
      4. Change the Installation of desktop items to Prompt
         
      5. Change the Launching programs and files in an IFRAME to Prompt
         
      6. Change the Navigate sub-frames across different domains to Prompt
         
      7. When all these settings have been made, click on the OK button.
         
      8. If it prompts you as to whether or not you want to save the settings, press the Yes button.
   5. Next press the Apply button and then the OK to exit the Internet Properties page.
3. Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.
   
   See this link for a listing of some online & their stand-alone antivirus programs:
   
   Virus, Spyware, and Malware Protection and Removal Resources
   
   
4. Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.
   
   
5. Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.
   
   For a tutorial on Firewalls and a listing of some available ones see the link below:
   
   Understanding and Using Firewalls
   
   
6. Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
   
   
7. Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.
   
   A tutorial on installing & using this product can be found here:
   
   Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers
   
   
8. Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.
   
   A tutorial on installing & using this product can be found here:
   
   Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer
   
   
9. Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.
   
   A tutorial on installing & using this product can be found here:
   
   Using SpywareBlaster to protect your computer from Spyware and Malware
   
   
10. Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.

Follow this list and your potential for being infected again will reduce dramatically.

here are some additional utilities that will enhance your safety

• IE/Spyad <= IE/Spyad places over 4000 websites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
• MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your coputer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
• Google Toolbar <= Get the free google toolbar to help stop pop up windows.
• Winpatrol <= Download and install the free version of Winpatrol. a tutorial for this product is located here:
  Using Winpatrol to protect your computer from malicious software

also remember to keep your java updated, see this topic for instructions
http://forums.spybot.info/showthread.php?t=2559

[llindarr]

those items weren't in red in the log file, so I'm not sure why they have come out red now!!
thanks for all your help and info, I've started reading up.

[illukka]

hi

can you post the list of detections from spybot

[llindarr]

I've updated and run spybot and it hasn't found any threats now...