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Thread: Cannot download updates-error message

  1. #1
    Junior Member strawberry77's Avatar
    Join Date
    Feb 2011
    Location
    Pennsylvania, USA
    Posts
    14

    Default Cannot download updates-error message

    I receive the following error message when I try to download updates from within SS&D on my computer.

    error retrieving update info file!

    I had some malware issues recently which have been resolved. I have already uninstalled and downloaded a fresh copy of SS&D. Still have the issue. I have been downloading the updates from the website.
    Any help would be appreciated.
    Thanks!

  2. #2
    Senior Member
    Join Date
    Oct 2005
    Location
    Germany
    Posts
    5,263

    Default

    Hello,

    1. The error message \"Error retrieving update info file\" usually appears when Spybot-S&D has accidently imported bad Internet Explorer proxy settings. In this case, it helps just to disable the proxy option in Spybot-S&D:
    Open the Settings section and go to the Settings page. Locate the Use proxy entry in the Automation - Web update category, and disable it.
    If you cannot see the Settings section, start Spybot-S&D in advanced mode (see your Start menu group for Spybot-S&D).

    This information is also available in our How-To section (including a screenshot).

    2. Please check your firewall. Most people who do not have problem #1 do have Spybot-S&D accidentally blocked in their firewall.

    3. If nothing else works, you can still use the manual updater, which is available on the website - the Detection Update.
    (Notice: if the Info page does not show the correct update date after installing the updates with the manual updater, please ignore that - this will be fixed with the next release)

    Best regards
    Sandra
    Team Spybot

  3. #3
    Junior Member strawberry77's Avatar
    Join Date
    Feb 2011
    Location
    Pennsylvania, USA
    Posts
    14

    Default Thank you

    Thank you for your help, update is working now.

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