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Thread: Virtumonde infection. Need help

  1. #11
    Junior Member
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    Oops. It's actually from an old backup. I have since purchased a Dell which came with a most genuine license.

    Why does it say not-a-virus in "Infected: not-a-virus:PSWTool.Win32.RAS.g"

  2. #12
    Security Expert: Emeritus
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    Oct 2006
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    Hi

    Because it is not a virus but a tool for passwords.

    Delete this:

    C:\Documents and Settings\Administrator\My Documents\Apps\Make Your Windows Genuine - For XP,Server 2003, Vista - iNGEn\

    Empty these folders:

    C:\Documents and Settings\Administrator\.housecall6.6\Quarantine\
    C:\QooBox\Quarantine\

    Empty Recycle Bin.

    Still problems?
    Microsoft MVP Consumer Security 2008-2011

    Member of ASAP and UNITE since 2006

  3. #13
    Junior Member
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    Jul 2008
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    Hi Shaba,

    I deleted all the files you asked me to.

    I also forgot to mention in a previous post that one of my PC "symptoms" was that the Vundo had disabled Automatic Updates service for Windows Updates, and I could not restart it. After running ComboFix, I was finally able to restart is and install updates.

    So, to answer your question, everything seems to be back to normal.

    One last question: I have McAfee VirusScan Enterprise running on the machine that was infected. This was provided by the company I work for, and I have daily update checks schedules. Why did it not catch this virus, and what can I do to better protect my machine in the futur?

    Thank you very for all your help. Keep up the good work! I will make a donation to Spybot to show my support and appreciation.

    Thanks again!!

  4. #14
    Security Expert: Emeritus
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    No antivirus can find all malware; they have problems with especially new malware which you had.

    Any other concerns?
    Microsoft MVP Consumer Security 2008-2011

    Member of ASAP and UNITE since 2006

  5. #15
    Security Expert: Emeritus
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    Since this issue appears to be resolved ... this Topic has been closed. Glad I could help.

    Note: If it has been five days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh HijackThis log and a link to your previous thread.

    If it has been less than five days since your last response and you need the thread re-opened, please send me or your helper a private message (pm). A valid, working link to the closed topic is required.
    Microsoft MVP Consumer Security 2008-2011

    Member of ASAP and UNITE since 2006

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