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Thread: I lost control over my pc

  1. #11
    Spybot Advisor Team Zenobia's Avatar
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    You're welcome.

    I honestly don't know if this will work or not for you.You probably will just get the Spybot file scanner again.But,try going to Start->Run.Copy and paste this into the run box:
    "C:\Program Files\Spybot - Search & Destroy\unins000.exe"
    Include the quotes.If the box asking if you'd like to uninstall Spybot pops up,click Yes,then go from there.Let me know if you're planning on reinstalling Spybot again.

    Please post back and let me know what happens,even if it works,because your firewall and antivirus not working needs to be dealt with.

  2. #12
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    O.K. I copied and pasted and clicked, and I got a window that says
    Windows cannot open this file:

    File: unins000.exe

    To open this file windows needs to know what program created it.
    Windows can go on line to look it up automatically, or you can manually
    select from a list of programs on your computer.

    I'm not sure about what you meant about the quotes.

  3. #13
    Spybot Advisor Team Zenobia's Avatar
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    I meant that you should copy and paste the whole line including the quote marks(these->"")when copying and pasteing the line into the run box.

    Could you go to C:\Program Files\Spybot - Search & Destroy and tell me if there is a unins000.exe file in there?

    When you first downloaded Spybot,did you run a scan,before you started having problems opening applications?

  4. #14
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    Yes the file is there.
    I did run the scan, before the problem started. I started having the problem the following day, at first I coul still open Outlook and then that nothing.

  5. #15
    Spybot Advisor Team Zenobia's Avatar
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    Okay,good.You should be able to get in to post a Spybot log,so what was removed can be seen,if anything.
    Please go to Start,then Run and copy and paste in C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Logs,if your main drive is C:\.If not,put in your main drive letter instead.

    If you only ran one scan,then there should be only one Fixes logfile.Please doubleclick that,go to edit,select all,then rightclick in the window,select Copy,then paste the logfile here.If it doesn't fit into one post,breaking it up into two posts should work.

  6. #16
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    O.K. The first line is in french, not very important I think but just in case it says:
    Advise of the day: Click on the right for more informations.

    --- Report generated: 2008-08-28 09:41 ---

    Le conseil du jour: Cliquez sur la barre située à droite pour voir plus d'informations! ()


    Netcom3Cleaner: [SBI $F5C804B8] Réglages (Clé du registre, fixed)
    HKEY_USERS\S-1-5-21-279399184-2047561319-2808855929-1007\Software\SpyClean

    Netcom3Cleaner: [SBI $AFB12C3C] Réglages (Clé du registre, fixed)
    HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Netcom3

    Netcom3Cleaner: [SBI $7432AADA] Réglages (Clé du registre, fixed)
    HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Netcom3

    ErrorSmart: [SBI $905F6A0F] Réglages (Valeur du registre, fixed)
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\C:\Program Files\ErrorSmart\

    ErrorSmart: [SBI $879FA510] Fichier journal (Fichier, fixed)
    C:\Documents and Settings\Patricia Carydia\Application Data\ErrorSmart\Log\2008 Feb 24 - 06_29_25 PM_421.log

    ErrorSmart: [SBI $879FA510] Fichier journal (Fichier, fixed)
    C:\Documents and Settings\Patricia Carydia\Application Data\ErrorSmart\Log\2008 Feb 24 - 06_30_49 PM_234.log

    ErrorSmart: [SBI $7B416CCA] Donnée (Fichier, fixed)
    C:\WINDOWS\Tasks\ErrorSmart Scheduled Scan.job


    --- Spybot - Search & Destroy version: 1.6.0 (build: 20080707) ---

    2008-07-07 blindman.exe (1.0.0.8)
    2008-07-07 SDFiles.exe (1.6.0.4)
    2008-07-07 SDMain.exe (1.0.0.6)
    2008-07-07 SDShred.exe (1.0.2.3)
    2008-07-07 SDUpdate.exe (1.6.0.8)
    2008-07-07 SDWinSec.exe (1.0.0.12)
    2008-07-07 SpybotSD.exe (1.6.0.30)
    2008-08-18 TeaTimer.exe (1.6.2.23)
    2008-08-28 unins000.exe (51.49.0.0)
    2008-07-07 Update.exe (1.6.0.7)
    2008-07-07 advcheck.dll (1.6.1.12)
    2007-04-02 aports.dll (2.1.0.0)
    2008-06-14 DelZip179.dll (1.79.11.1)
    2008-07-07 SDHelper.dll (1.6.0.12)
    2008-06-19 sqlite3.dll
    2008-07-07 Tools.dll (2.1.5.7)
    2008-08-05 Includes\Adware.sbi (*)
    2008-08-26 Includes\AdwareC.sbi (*)
    2008-06-03 Includes\Cookies.sbi (*)
    2008-06-03 Includes\Dialer.sbi (*)
    2008-08-05 Includes\DialerC.sbi (*)
    2008-07-23 Includes\HeavyDuty.sbi (*)
    2008-08-19 Includes\Hijackers.sbi (*)
    2008-08-26 Includes\HijackersC.sbi (*)
    2008-08-05 Includes\Keyloggers.sbi (*)
    2008-08-26 Includes\KeyloggersC.sbi (*)
    2004-11-29 Includes\LSP.sbi (*)
    2008-08-27 Includes\Malware.sbi (*)
    2008-08-26 Includes\MalwareC.sbi (*)
    2008-08-05 Includes\PUPS.sbi (*)
    2008-08-26 Includes\PUPSC.sbi (*)
    2007-11-07 Includes\Revision.sbi (*)
    2008-06-18 Includes\Security.sbi (*)
    2008-08-26 Includes\SecurityC.sbi (*)
    2008-06-03 Includes\Spybots.sbi (*)
    2008-06-03 Includes\SpybotsC.sbi (*)
    2008-08-12 Includes\Spyware.sbi (*)
    2008-08-26 Includes\SpywareC.sbi (*)
    2008-06-03 Includes\Tracks.uti
    2008-08-05 Includes\Trojans.sbi (*)
    2008-08-27 Includes\TrojansC.sbi (*)
    2008-03-04 Plugins\Chai.dll
    2008-03-05 Plugins\Fennel.dll
    2008-02-26 Plugins\Mate.dll
    2007-12-24 Plugins\TCPIPAddress.dll

    .

  7. #17
    Spybot Advisor Team Zenobia's Avatar
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    Logs used to show more,but I see mine are the same.But,should try to get Spybot off your computer temporarily,so you can get checked out in malware removal.Please see here:
    http://www.spybot.info/en/howto/uninstall.html
    Since you cannot get Spybot uninstalled,try removing it that way.

    Please let me know how it went,and post back.Thanks

  8. #18
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    No luck, When I try deleting the spybot file I get an Error Deleting file or folder window that says: Cannot delete SDHelper.dll: Access is denied
    Make sure the disk is not full or write-protected and that the file is not currently in use.

  9. #19
    Spybot Advisor Team Zenobia's Avatar
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    Try booting into safe mode without networking,then deleting the Spybot folder.

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