Virtumonde infection

[Bio-Hazard]

ATF-Cleaner

Please download ATF Cleaner by Atribune.

• Save it to your desktop
• Double-click ATF-Cleaner.exe to run the program.
• Under Main choose: Select All
• Click the Empty Selected button.
  
  If you use Firefox browser
• Click Firefox at the top and choose: Select All
• Click the Empty Selected button.
  
  NOTE: If you would like to keep your saved passwords please click No at the prompt.
• Click Exit on the Main menu to close the program.

Kaspersky Online Scan

Please go to Kaspersky website and perform an online antivirus scan.

Note: If you are using Windows Vista, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.

• Read through the requirements and privacy statement and click on Accept button.
• It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
• When the downloads have finished, click on Settings.
• Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
  
  • Spyware, Adware, Dialers, and other potentially dangerous programs
  • Archives
  
  
• Click on My Computer under Scan.
• Once the scan is complete, it will display the results. Click on View Scan Report.
• You will see a list of infected items there. Click on Save Report As....
• Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
• Please post this log in your next reply along with a fresh HijackThis log.

Optional Fix

Viewpoint Manager is considered as foistware instead of malware since it is installed without user's approval but doesn't spy or do anything bad. This may change,read Viewpoint to Plunge Into Adware.

I recommend that you remove the Viewpoint products; however, decide for yourself.

To uninstall the the Viewpoint components :

• Click Start
• Click Control Panel
• Double-click Add or Remove Programs.
• In Add or Remove Programs, highlight Viewpoint component, click Remove.
  
  
  How to prevent it from being recreated every time you run the AOL software:
  
  • Open AOL
  • Go to Help on the toolbar
  • Select About AOL
  • Hit Ctrl D and a secret panel can be accessed which will allow you to disable all desktop and IM features associated with Viewpoint.
  
  

Logs/Information to Post in Next Reply

Please post the following logs/Information in your reply:

• Kaspersky Log
• A fresh HijackThis Log ( after all the above has been done)
• A description of how your computer is behaving

[Bio-Hazard]

Hello!

Do you still need my help?