Antivirus Pro 2009? Virtumond?

[mrfred7510]

Well things are not good. Exectuables will not run unless I am in safe mode. When I try to go to run under the start button to type in winver to check my version it says it can't make a shortcut there do I want it on the desk top. I say yes and it puts a shortcut to run on the desktop but that doesn't allow you to run the command either.

Back in safemode I run the Malwarebytes program and it finds nothing.

[ken545]

Did this just happen? Did you do windows update? Is everything else ok or is it just this one problem?

[mrfred7510]

Well, IE was not opening properly for some time. Some exe files would not run before either.

I was able to open HJT and remove the control panel line as you directed. I also allowed automatic updates to run since you told me to do that. I couldn't get IE to run unless in safe mode so I went into safe mode to d/l IE 7. IE 7 wants me to be SP 2 and I checked winver and the updates did not get me above SP1. So the upgrade to IE 7 would not run. I also d/l Firefox and it doesn't run properly unless I'm in Safe mode.

[ken545]

You have some issues on this system that are not malware related. What I would do is to post here
Windows Helpnet

We just do malware removal in this forum, the above forum is full of windows experts that can help you install your service packs and then IE7 and hopefully this will fix things.

Ken

[mrfred7510]

Thanks Ken,

There were no issues before the malware attack but perhaps now all that is gone we can get the system stable again. I'll give them a try. I appreciate your help!

[ken545]

Your very welcome, good luck with your problem.

Ken