Basically I've scanned the computer with spybot s&d several times and it comes up with around 10 problems per, but when I say for it to fix problems it will check them all, then I'll check for problems again and they will be back, please help
Basically I've scanned the computer with spybot s&d several times and it comes up with around 10 problems per, but when I say for it to fix problems it will check them all, then I'll check for problems again and they will be back, please help
Hello and welcome to the forumsPlease note that all instructions given are customised for this computer only, the tools used may cause damage if used on a computer with different infections.
If you think you have similar problems, please post a log in the HJT forum and wait for help.
My name is Katana and I will be helping you to remove any infection(s) that you may have.
Please observe these rules while we work:
- Please Read All Instructions Carefully
- If you don't understand something, stop and ask! Don't keep going on.
- Please do not run any other tools or scans whilst I am helping you
- Please continue to respond until I give you the "All Clear"
(Just because you can't see a problem doesn't mean it isn't there)
If you can do those few things, everything should go smoothly
Please Note, your security programs may give warnings for some of the tools I will ask you to use.
Be assured, any links I give are safe
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Download and Run RSIT
- Please download Random's System Information Tool by random/random from here and save it to your desktop.
- Double click on RSIT.exe to run RSIT.
- Click Continue at the disclaimer screen.
- Once it has finished, two logs will open:
- log.txt will be opened maximized.
- info.txt will be opened minimized.
- Please post the contents of both log.txt and info.txt.
Microsoft MVP Consumer Security 2009 -2010
If we have helped, please consider a donation
THESE INSTRUCTIONS ARE FOR THIS USER ONLY