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Thread: Need Help (Inactive)

  1. #1
    Junior Member
    Join Date
    Aug 2009
    Posts
    2

    Default Need Help (Inactive)

    I need help...
    when i turn on my laptops i got this message:
    1. C:\windows\system32\windowscodecs.dll is either not design to run on windows or it contains error.
    2. exception processing message 0xc000007b parameters 0x75F492A0 0x75F492A0 0x75F492A0
    3. exception processing message 0xc000007b parameters 0x754592A0 0x754592A0 0x754592A0
    4. Search Protocol Host.exe - Bad Image
    C:\program files\microsoft office\office12\olmapi32.dll is either not design to run on windows or it contains error.
    5. Host process for windows service stopped working and was closed

    since all the message appears i cannot run internet explorer, microsoft outlook, my printer cannot run etc, the point is my laptop is not function normal.
    i really need help to fix it.

    thanks

  2. #2
    Security Expert-Emeritus
    Join Date
    Oct 2006
    Location
    Manchester UK
    Posts
    3,425

    Default

    Please note that all instructions given are customised for this computer only, the tools used may cause damage if used on a computer with different infections.

    If you think you have similar problems, please post a log in the HJT forum and wait for help.

    Hello and welcome to the forums

    My name is Katana and I will be helping you to remove any infection(s) that you may have.

    Please observe these rules while we work:
    1. Please Read All Instructions Carefully
    2. If you don't understand something, stop and ask! Don't keep going on.
    3. Please do not run any other tools or scans whilst I am helping you
    4. Please continue to respond until I give you the "All Clear"
      (Just because you can't see a problem doesn't mean it isn't there)


    If you can do those few things, everything should go smoothly

    Please Note, your security programs may give warnings for some of the tools I will ask you to use.
    Be assured, any links I give are safe


    ----------------------------------------------------------------------------------------

    I apologize for the delay in responding, but as you can probably see the forums are quite busy.
    Unfortunately there are far more people needing help than there are helpers.

    If you still require help please do the following


    Download and Run RSIT
    • Please download Random's System Information Tool by random/random from here and save it to your desktop.
    • Double click on RSIT.exe to run RSIT.
    • Click Continue at the disclaimer screen.
    • Once it has finished, two logs will open:
      • log.txt will be opened maximized.
      • info.txt will be opened minimized.
    • Please post the contents of both log.txt and info.txt.
    Microsoft MVP Consumer Security 2009 -2010
    If we have helped, please consider a donation
    THESE INSTRUCTIONS ARE FOR THIS USER ONLY

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