Please note that all instructions given are customised for this computer only,
the tools used may cause damage if used on a computer with different infections.
If you think you have similar problems, please post a log in the HJT forum and wait for help.
Hello and welcome to the forums
My name is Katana and I will be helping you to remove any infection(s) that you may have.
Please observe these rules while we work:
- Please Read All Instructions Carefully
- If you don't understand something, stop and ask! Don't keep going on.
- Please do not run any other tools or scans whilst I am helping you
- Failure to reply within 5 days will result in the topic being closed.
- Please continue to respond until I give you the "All Clear"
(Just because you can't see a problem doesn't mean it isn't there)
If you can do those few things, everything should go smoothly
Some of the logs I request will be quite large, You may need to split them over a couple of replies.
Please Note, your security programs may give warnings for some of the tools I will ask you to use.
Be assured, any links I give are safe
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Download and Run ComboFix
Download Combofix from the link below. Save it to your desktop.
> Link Removed <
(I have renamed the file)
STOP all your monitoring programs (Antivirus/Antispyware, Guards and Shields) as they could easily interfere with ComboFix.
Do not mouseclick combofix's window whilst it's running. That may cause it to stall.
Click the Windows 'Start' button > Select 'Run' - then copy/paste the following bolded text into the run box & click OK.
"%userprofile%\desktop\CleanMe.exe" /killall
When finished, it shall produce a log for you. Post that log in your next reply.
