unable to update Vista or AVG & misdirected when searching

[pskelley]

Welcome to Safer Networking, I wish to be sure you have viewed and understand this information.
"BEFORE you POST" (READ this Procedure before Requesting Assistance) http://forums.spybot.info/showthread.php?t=288
All advice given is taken at your own risk.
Please make sure you have read this information so we are on the same page.

You must have read and followed the "Before you Post" instructions.

You would have to be a saint to fool with this mess, this is a badly abused computer. It might be easier to reformat:
http://www.google.com/search?hl=en&q...=f&oq=&aqi=g10

If you really want to continue, I call tell you:

*At least three antivirus programs running (only one should be)
AVG7 (out of date) F-Secure, Symantec

*Obsolete program: AVG Anti-Spyware 7.5

*Virtumonde likely: http://www.incodesolutions.com/threa...afolibudll.php

*Hacked by Ukrainian criminals: 85.255.112.214
http://whois.domaintools.com/85.255.112.214


If you want to proceed, uninstall all but one valid, updated antivirus program and post.

1) Post also an uninstall list: Open Hijackthis.
Click the "Open the Misc Tools" section Button.
Click the "Open Uninstall Manager" Button.
Click the "Save list..." Button.
Save it to your desktop. Copy and paste the contents into your reply.
Image: http://img.bleepingcomputer.com/tuto...nstall-man.jpg

2) A new HJT log.

3) Please do not enable TeaTimer while we work together.

Thanks

[rosieb]

Thank you for your help.
I realise it would be better to reformat Vista but, unfortunately, my nephew cannot find his recovery disks (scatter-brained student!) so I only have the eradication options.

Re the anti-virus programs: I can't update AVG and the other 2 were time-limited options that came with the laptop (he thinks!).

I'll try to remove F-secure and Symantec. Then I'll post the HJT uninstall log. is there a way round the updating issue for AVG?

[pskelley]

I'll try to remove F-secure and Symantec. Then I'll post the HJT uninstall log. is there a way round the updating issue for AVG?

We will get it uninstalled and updated to AVG 8.5 before we finish, please make sure only to be online when you absolutely have to. This junk will download more and you probably have no antivirus protection.

Thanks...Phil

[rosieb]

Sorry about the delay, Phil. I've tried to remove F-secure, but to no avail.
I'm using my laptop to talk to you and leaving my nephew's off-line.

I've printed out and scanned the Uninstall log. I hope this is what you wanted:

2007 Microsoft office Suite service pack 1 (SP1)
2007 Microsoft Office Suite service Pack 1 (SP1)
2007 Microsoft office suite service pack 1 (SP1)
2007 Microsoft office suite service pack 1 (SP1)
2007 Microsoft office suite service pack 1 (SP1)
2007 Microsoft Office Suite service pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft office Suite service Pack 1 (SP1)
2007 Microsoft office Suite service pack 1 (sp1)
2007 Microsoft office Suite service Pack 1 (sp1)
32 Bit HP CIO components Installer
Adobe Bridge 1.0
Adobe Common File Installer
Adobe Flash player 10 ActiveX
Adobe Help Center 1.0
Adobe photoshop cs2
Adobe Reader 7.0.9
Adobe shockwave player 11
Adobe Stock photos 1.0
Apple software update
ArchiBar Toolbar
Arcsoft photoImpression 5
AutoCAD 2007 - English
Autodesk DWF viewer
AvantGo Client
BIGscreensaver
Bluetooth Stack for windows by Toshiba
BroadJump client Foundation
Camera Assistant software for Toshiba
Catalyst Control Center - Branding
CD/DVD Drive Acoustic silencer Desktop SMS
Divx Codec
oivx Converter
Divx player
Divx plus DirectShow Filters
Divx web player
Documents TO Go
EASEUS Data Recovery wizard professional 3.3.4
Emdedded IR Driver
Ephpod
EPSON Copy Utility 3
EPSON Easy photo print
EPSON Event Manager
EPSON File Manager
EPSON Image clip palette
EPSON Printer software
EPSON Scan
EPSON Scan Assistant
EPSON web-To-page
ERUNT 1.1j
ESDX3800 User's Guide
Flamingo 1.1
Flamingo 1.1 for Rhino 4.0
GameShadow
Google Earth
Google Toolbar for Internet Explorer
Google Toolbar for Internet Explorer
Google updater
Hotfix for Microsoft .NET Framework 3.5 sp1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Customer Participation program 10.0
HP-Deskjet F2200 All-In-One Driver software 10.0 Rel .3
HP Imaging Device Functions 10.0
HP photosmart Essential 2.5
HP Smart web printing
HP solution Center 10.0
HP update
Inspiration 8 IE
Intel Turbo Memory and Intel Matrix storage Manager
iPod To computer Transfer 4.8
iTunes
Java(TM) SE Runtime Environment 6
LaserJet 1018
Magic ISO Maker v5.5 (build 0261)
Maxwell for Rhinoceros 4
Maxwell Plugin for Maya
Maxwell Scrlpt Library for Maxwell .Net plugins
Microsoft .NET Framework 3.5 sp1
Microsoft .NET Framework 3.5 sp1
Microsoft office outlook MUI (English) 2007
Microsoft Office powerpoint MUI (English) 2007
Microsoft office proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft office proof (spanish) 2007
Microsoft office proofing (English) 2007
Microsoft Office shared MUI (English) 2007
Microsoft office Shared Setup Metadata MUI (English) 2007
Microsoft Office Standard 2007
Microsoft office Standard 2007
Microsoft office word MUI (English) 2007
Microsoft silverlight
Microsoft SQL Server Native client
Microsoft SQL Server setup support Files (English)
Microsoft SQL server vss writer
Microsoft Text-to-speech Engine 4.0 (English)
Microsoft visual c++ 2005 Redistributable
Microsoft visual c++ 2005 Redistributable
Microsoft visual c++ 8.0 support DLLs
MSXML 4.0 sp2 (KB927978)
MSXML 4.0 Sp2 (KB936181)
MSXML 4.0 SP2 (KB941833)
MSXML 4.0 sp2 (KB954430)
myphotobook 3.1
Network play System (patching)
Olympus DSS player
Penguin 1.0 SR3
Perfv350 user's Guide
PIF DESIGNER
QuickTime
Read And write 8.1 Gold
Realtek High Definition Audio Driver
Registry Mechanic 8.0
Rhlno RDK
Rhinoceros 3.0 Rendering patch
SAMSUNG CDMA Modem Driver Set
SAMSUNG MobilE USB Modem 1.0 Software
SAMSUNG Mobile USB Modem Software
Samsung pc studio 3 USB Driver Installer
security update for 2007 Microsoft Office system (KB951550)
security update for 2007 Microsoft office system (KB951944)
security update for 2007 Microsoft office system (KB960003)
security update for CAPICOM (KB931906)
security update for CAPICOM (KB931906)
security update for Microsoft office Excel 2007 (KB959997)
security update for Microsoft Office powerPoint 2007 (KB951338)
security update for Microsoft office system 2007 (KB954326)
security update for Microsoft Office system 2007 (KB956828)
security update for Microsoft Office word 2007 (KB956358)
shop for HP supplies
sketchup 4.0
spyware Doctor 6.0
synaptics pointing Device Driver
TELL ME MORE
Texas Instruments PClxx21/x515/xx12 drivers.
The Rosetta Stone
TOSHIBA Assist
TOSHIBA ConfigFree
TOSHIBA Disc creator
TOSHIBA DVD PLAYER
TOSHIBA Extended Tiles for windows Mobility Center
TOSHIBA Flash Cards support utility
TOSHIBA Hardware Setup
Toshiba online Product Information
TOSHIBA SD Memory Utilities
TOSHIBA Software Modem
TOSHIBA supervisor password
TOSHIBA value Added package
TouchCopy
update for Microsoft office 2007 Help for Common Features (KB957244)
update for Microsoft Office Excel 2007 Help (KB957242)
update for Microsoft office Outlook 2007 (KB952142)
update for Microsoft office Outlook 2007 Help (KB957246)
update for Microsoft Office PowerPoint 2007 Help (KB957247)
update for Microsoft office word 2007 Help (KB957252)
update fpr Microsoft script Editor Help (KB957253)
update for Office 2007 (KB946691)
update for outlook 2007 Junk Email Filter (kb962871)
VC80CRTRedist - 8.0.50727.762
VLC media player 0.9.8a


Thanks, once again.
Rosie

[pskelley]

2) A new HJT log.

Read the directions carefuly please, you can wait now until I ask again for a HJT log.


Uninstall list: I look for malware and security issues and will not know all of your programs, but you should.
Hackers are using out of date programs to infect folks more and more,
Here is a small free tool that lets you know when something needs an update if you are interested:
http://secunia.com/vulnerability_scanning/personal/ While PSI runs in the System Tray for realtime notifications, I personally prefer to turn it off in MSConfig and run it from All Programs when I want to do a check.

Adobe Flash player 10 ActiveX <<< check this:
Adobe recommends all users of Adobe Flash Player 10.0.12.36 and earlier versions upgrade to the newest version 10.0.22.87
http://www.adobe.com/support/securit...apsb09-01.html

Adobe Reader 7.0.9 <<< out of date and unsafe, see this:
http://news.cnet.com/8301-1009_3-100...ml?tag=nl.e433
http://www.adobe.com/products/reader/
(if you want a smaller program, look at this one)
Foxit Reader 3.0 for Windows (make sure to uncheck any toolbars)
http://www.foxitsoftware.com/pdf/rd_intro.php

Adobe shockwave player 11 <<< check this:
Security Update available for Shockwave Player
http://www.adobe.com/support/securit...apsb09-08.html
Critical Adobe Shockwave flaw affects millions
http://blogs.zdnet.com/security/?p=3664

Java(TM) SE Runtime Environment 6 <<< out of date and unsafe:
http://forums.spybot.info/showpost.p...80&postcount=2
Be aware of this information so you can opt out of anything you do not want.
Microsoft Does MSN Toolbar Distribution Deal With Java:
http://searchengineland.com/microsof...java-15413.php
Carbonite Piggybacks on Java
http://www.bleepingcomputer.com/blog...showentry=1569


Read and follow the directions carefully:
Download Malwarebytes' Anti-Malware to your Desktop
http://www.malwarebytes.org/

http://www.besttechie.net/mbam/mbam-setup.exe <<< download

* Double-click mbam-setup.exe and follow the prompts to install the program.
* Be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform FULL SCAN, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad. Please save it to a convenient location. The log can also be opened by going to Start > All Programs > Malwarebytes' Anti-Malware > Logs > log-date.txt
* Please post contents of that file & a new HJT log in your next reply.

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Tutorial if needed:
http://thespykiller.co.uk/index.php/topic,5946.0.html

Thanks

[rosieb]

I've installed MBAM but nothing happens after I click Finish. It doesn't appear to update and it won't open when I click the shortcut or from Programs.

What next? Should i try to do it unupdated or in Safe Mode?

Rosie

[pskelley]

The infection on the computer is of a type that blocks some tools from working. Try deleting it and downloading again using this link:
http://www.malwarebytes.org/affiliat...mbam-setup.exe

When you click the link choose "Save this file now" and then OK. At the top "Save in" choose Desktop. At the bottom where you see mbam-setup.exe, change that to rosieb.exe then save it and see if it will update and run.

Thanks