Hi,

Does device manager (right click "my computer" and select properties, then device manager in opened window) show any exclamation marks on network related devices?

Please run Notepad (start > All Programs > Accessories > Notepad) and copy and paste the text in the quote box into a new file:

@echo off
>Log1.txt (
ipconfig /all
nslookup google.com
ping -n 2 google.com
route print
)
start Log1.txt
del %0
  • Go to the File menu at the top of the Notepad and select Save as.
  • Select save in: desktop
  • Fill in File name: test.bat
  • Save as type: All file types (*.*)
  • Click save.
  • Close the Notepad.
  • Locate and double-click tast.bat on the desktop.
  • A notepad opens, copy and paste the content it (log1.txt) to your reply.