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  1. #1
    Junior Member
    Join Date
    Feb 2010
    Posts
    26

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    Hello,

    I opened the "System Protection" tab, but I don't see any checkboxes. I see a heading that says "Protection Settings" and then under that, it lists:

    TI103426W0D (C (System) (It says Protection On)
    System (It says Protection Off)

    If I click on either, nothing happens.

    Did I misunderstand the instructions?
    Thanks!

  2. #2
    Security Expert: Emeritus Blade81's Avatar
    Join Date
    Oct 2006
    Location
    Finland
    Posts
    25,288

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    Hi,

    No, you didn't misunderstand, I explained it a bit wrong.

    Make TI103426W0D selected and click "Configure..." in that window select "Turn off system protection" and then click ok. Reboot the system and then re-enable system protection by selecting "Restore system settings and previous versions of files" option and then click ok.
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  3. #3
    Junior Member
    Join Date
    Feb 2010
    Posts
    26

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    Hi Blade,

    Thanks! I followed all of your steps. I reset system restore, I uninstalled ComboFix, I downloaded and ran OTC, I updated IE, I downloaded hosts file, and I ran Secunia.

    All seems to be good, but I just have a few questions:

    1) Should I be making Firefox more secure somehow as well (like I did with the security settings in IE)?
    2) On the bottom of my IE window, it says "Internet | Protected Mode: Off" - is that okay?
    3) When I ran Secunia, it shows 1 insecure version: Adobe Reader 9. It says, "The detected version installed on your system is 9.3.0.148, however, the latest patched version released by the vendor, fixing one or more vulnerabilities, is 9.3.1.203." When I go to the Adobe download site, however, I can't find anything newer than the version I already have. Is this something I should be worried about?

    Okay, so now that I've done this, I just need to reinstall Norton and I am good to go?

    Thanks for all of your help!

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