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Thread: shvhost.exe application error

  1. #31
    Security Expert Blade81's Avatar
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    Default

    Good. Please post a fresh dds log.
    Microsoft MVP Consumer Security 2008-2014
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  2. #32
    Junior Member
    Join Date
    Jun 2010
    Posts
    21

    Default fresh dds log

    DDS (Ver_10-03-17.01) - NTFSx86
    Run by astra at 16:52:07,87 on Σαβ 26/06/2010
    Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_20
    AV: Microsoft Security Essentials *On-access scanning disabled* (Updated) {BCF43643-A118-4432-AEDE-D861FCBCFCDF}
    FW: COMODO Firewall *disabled* {043803A3-4F86-4ef6-AFC5-F6E02A79969B}

    ============== Running Processes ===============


    ============== Pseudo HJT Report ===============

    uStart Page = hxxp://www.google.gr/
    uInternet Settings,ProxyOverride = local
    mWinlogon: UIHost=G:\Yellow flower.exe
    BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - g:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
    BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - g:\program files\java\jre6\bin\jp2ssv.dll
    BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - g:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    TB: {32099AAC-C132-4136-9E9A-4E364A424E17} - No File
    uRun: [ctfmon.exe] g:\windows\system32\ctfmon.exe
    mRun: [vmware-tray] "g:\program files\vmware\vmware workstation\vmware-tray.exe"
    mRun: [TWCU] "g:\program files\tp-link\tp-link wireless client utility\TWCU.exe" -nogui
    mRun: [MSSE] "g:\program files\microsoft security essentials\msseces.exe" -hide -runkey
    mRun: [COMODO Internet Security] "g:\program files\comodo\comodo internet security\cfp.exe" -h
    mRun: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
    mRun: [RTHDCPL] RTHDCPL.EXE
    dRun: [CTFMON.EXE] g:\windows\system32\CTFMON.EXE
    dRun: [DWQueuedReporting] "g:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
    StartupFolder: g:\docume~1\alluse~1\startm~1\f2da~1\599a~1\rainme~1.lnk - g:\program files\rainmeter\Rainmeter.exe
    IE: Ε&ξαγωγή στο Microsoft Excel - g:\progra~1\micros~3\office11\EXCEL.EXE/3000
    IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
    IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - g:\program files\messenger\msmsgs.exe
    IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - g:\progra~1\micros~3\office11\REFIEBAR.DLL
    LSP: g:\program files\vmware\vmware workstation\vsocklib.dll
    DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/E/5/6/E5611B10-0D6D-4117-8430-A67417AA88CD/LegitCheckControl.cab
    DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase6087.cab
    DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1229157474656
    DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1239954420281
    DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
    DPF: {C7DB51B4-BCF7-4923-8874-7F1A0DC92277} - hxxp://office.microsoft.com/officeupdate/content/opuc4.cab
    DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
    DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
    DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    DPF: {DAF7E6E6-D53A-439A-B28D-12271406B8A9} - hxxp://mobileapps.blackberry.com/devicesoftware/AxLoader.cab
    DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    Notify: AtiExtEvent - Ati2evxx.dll
    AppInit_DLLs: g:\windows\system32\guard32.dll
    SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - g:\windows\system32\WPDShServiceObj.dll
    SEH: WinFax PRO IShellExecuteHook: {a213b520-c6c2-11d0-af9d-008029e1027e} - g:\program files\winfax\WfxSeh32.Dll

    ================= FIREFOX ===================

    FF - ProfilePath - g:\docume~1\astra\applic~1\mozilla\firefox\profiles\pvs1v4h5.default\
    FF - plugin: g:\documents and settings\astra\local settings\application data\google\update\1.2.183.29\npGoogleOneClick8.dll
    FF - plugin: g:\program files\common files\research in motion\bbwebsllauncher\NPWebSLLauncher.dll
    FF - plugin: g:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
    FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - g:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\

    ---- FIREFOX POLICIES ----
    g:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_colors", true);
    g:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_popup_windows", false);
    g:\program files\mozilla firefox\greprefs\all.js - pref("browser.enable_click_image_resizing", true);
    g:\program files\mozilla firefox\greprefs\all.js - pref("accessibility.browsewithcaret_shortcut.enabled", true);
    g:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.high_water_mark", 32);
    g:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.gc_frequency", 1600);
    g:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.lu", true);
    g:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.nu", true);
    g:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.nz", true);
    g:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4ar", true);
    g:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--p1ai", true);
    g:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbayh7gpa", true);
    g:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.tel", true);
    g:\program files\mozilla firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false);
    g:\program files\mozilla firefox\greprefs\all.js - pref("network.proxy.type", 5);
    g:\program files\mozilla firefox\greprefs\all.js - pref("dom.ipc.plugins.timeoutSecs", 10);
    g:\program files\mozilla firefox\greprefs\all.js - pref("svg.smil.enabled", false);
    g:\program files\mozilla firefox\greprefs\all.js - pref("ui.trackpoint_hack.enabled", -1);
    g:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.debug", false);
    g:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.agedWeight", 2);
    g:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.bucketSize", 1);
    g:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.maxTimeGroupings", 25);
    g:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.timeGroupingSize", 604800);
    g:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.boundaryWeight", 25);
    g:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.prefixWeight", 5);
    g:\program files\mozilla firefox\greprefs\all.js - pref("accelerometer.enabled", true);
    g:\program files\mozilla firefox\greprefs\all.js - pref("html5.enable", false);
    g:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pref", true);
    g:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");
    g:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);
    g:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);
    g:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);
    g:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.download.backgroundInterval", 600);
    g:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.url.manual", "http://www.firefox.com");
    g:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-ja", "mozff");
    g:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties");
    g:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties");
    g:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add", "addons.mozilla.org");
    g:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add.36", "getpersonas.com");
    g:\program files\mozilla firefox\defaults\pref\firefox.js - pref("lightweightThemes.update.enabled", true);
    g:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.allTabs.previews", false);
    g:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.hide_infobar_for_outdated_plugin", false);
    g:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false);
    g:\program files\mozilla firefox\defaults\pref\firefox.js - pref("toolbar.customization.usesheet", false);
    g:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.nptest.dll", true);
    g:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.npswf32.dll", true);
    g:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.npctrl.dll", true);
    g:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.npqtplugin.dll", true);
    g:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled", false);
    g:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.enable", false);
    g:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.max", 20);
    g:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.cachetime", 20);

    ============= SERVICES / DRIVERS ===============


    ============== File Associations ===============

    .scr=AutoCADLTScriptFile

    =============== Created Last 30 ================

    2010-06-25 20:26:05 0 d-----w- g:\program files\Speccy
    2010-06-25 20:19:12 0 d-----w- g:\docume~1\astra\applic~1\Orca Profiles
    2010-06-25 17:38:49 8192 ----a-w- g:\documents and settings\astra\drv.hiv
    2010-06-24 06:20:02 7680 --sha-w- g:\windows\Thumbs.db
    2010-06-23 19:39:22 98816 ----a-w- g:\windows\sed.exe
    2010-06-23 19:39:22 77312 ----a-w- g:\windows\MBR.exe
    2010-06-23 19:39:22 256512 ----a-w- g:\windows\PEV.exe
    2010-06-23 19:39:22 161792 ----a-w- g:\windows\SWREG.exe
    2010-06-23 19:30:53 0 d-sha-r- G:\cmdcons
    2010-06-23 18:33:51 51232 ----a-w- g:\windows\system32\RHCoInstXP.dll
    2010-06-23 18:33:51 4003008 ----a-w- g:\windows\system32\drivers\RtKHDMI.sys
    2010-06-23 18:33:51 1489440 ----a-w- g:\windows\RtaUpd.exe
    2010-06-23 08:39:39 555 ----a-w- g:\windows\yap.INI
    2010-06-21 09:56:50 132096 ----atw- g:\windows\system32\DarkSpyKernel.sys
    2010-06-20 18:42:05 38224 ----a-w- g:\windows\system32\drivers\mbamswissarmy.sys
    2010-06-20 18:42:04 20952 ----a-w- g:\windows\system32\drivers\mbam.sys
    2010-06-20 18:42:04 0 d-----w- g:\program files\Malwarebytes' Anti-Malware
    2010-06-20 17:17:38 0 d-----w- g:\docume~1\astra\applic~1\KeePass
    2010-06-17 07:36:37 0 d-----w- g:\program files\Safer Networking
    2010-06-16 19:33:44 52736 ----a-w- g:\windows\system32\drivers\rk_remover.sys
    2010-06-16 08:41:51 11831757 ----a-w- g:\windows\system32\GKHBVMXGMCMWN
    2010-06-15 06:15:13 76 ----a-w- G:\fraglist.luar
    2010-06-13 21:05:52 12872 ----a-w- g:\windows\system32\bootdelete.exe
    2010-06-13 20:27:44 15944 ----a-w- g:\windows\system32\drivers\hitmanpro35.sys
    2010-06-13 20:27:32 0 d-----w- g:\docume~1\alluse~1\applic~1\Hitman Pro
    2010-06-13 18:08:31 0 d-----w- g:\docume~1\astra\applic~1\Malwarebytes
    2010-06-13 18:08:21 0 d-----w- g:\docume~1\alluse~1\applic~1\Malwarebytes
    2010-06-12 19:18:47 256 ----a-w- g:\documents and settings\astra\.pulse-cookie
    2010-06-12 17:04:00 0 d-----w- g:\program files\JRE
    2010-06-12 14:45:01 0 d-----w- g:\program files\iPod
    2010-06-12 14:44:57 0 d-----w- g:\program files\iTunes
    2010-06-12 14:44:57 0 d-----w- g:\docume~1\alluse~1\applic~1\{429CAD59-35B1-4DBC-BB6D-1DB246563521}
    2010-06-12 14:05:38 0 d-----w- g:\program files\Phyxion.net
    2010-06-12 07:34:54 0 d-----w- g:\program files\PeerBlock
    2010-06-12 07:23:54 0 d-----w- g:\docume~1\alluse~1\applic~1\COMODO
    2010-06-12 07:11:34 0 d-----w- g:\docume~1\astra\applic~1\ComodoGroup
    2010-06-12 06:39:10 0 d-----w- g:\docume~1\alluse~1\applic~1\Comodo Downloader
    2010-06-12 06:14:05 0 d-----w- g:\documents and settings\astra\Application DataComodoGroup
    2010-06-11 11:33:14 0 d-----w- g:\program files\zabkat
    2010-06-11 08:28:57 0 d-----w- g:\documents and settings\astra\.freeplane
    2010-06-10 22:11:05 0 d-----w- g:\windows\SHELLNEW
    2010-06-08 20:48:18 74072 ----a-w- g:\windows\system32\XAPOFX1_5.dll
    2010-06-08 20:48:18 527192 ----a-w- g:\windows\system32\XAudio2_7.dll
    2010-06-08 20:48:18 239960 ----a-w- g:\windows\system32\xactengine3_7.dll
    2010-06-08 20:48:17 2106216 ----a-w- g:\windows\system32\D3DCompiler_43.dll
    2010-06-08 20:48:17 1868128 ----a-w- g:\windows\system32\d3dcsx_43.dll
    2010-06-08 20:48:16 470880 ----a-w- g:\windows\system32\d3dx10_43.dll
    2010-06-08 20:48:16 248672 ----a-w- g:\windows\system32\d3dx11_43.dll
    2010-06-08 20:48:16 1998168 ----a-w- g:\windows\system32\D3DX9_43.dll
    2010-06-08 20:48:15 74072 ----a-w- g:\windows\system32\XAPOFX1_4.dll
    2010-06-08 20:48:15 528216 ----a-w- g:\windows\system32\XAudio2_6.dll
    2010-06-08 20:48:15 238936 ----a-w- g:\windows\system32\xactengine3_6.dll
    2010-06-08 20:48:14 22360 ----a-w- g:\windows\system32\X3DAudio1_7.dll
    2010-06-08 18:47:50 743424 -c----w- g:\windows\system32\dllcache\iedvtool.dll
    2010-06-06 15:53:24 0 d-----w- g:\docume~1\astra\applic~1\Search Settings
    2010-06-06 15:26:51 0 d-----w- g:\docume~1\astra\applic~1\Zeon
    2010-06-06 15:26:49 0 d-----w- g:\docume~1\alluse~1\applic~1\Nuance
    2010-06-06 15:26:16 0 d-----w- g:\docume~1\alluse~1\applic~1\Downloaded Installations
    2010-06-04 08:55:58 229312 ----a-w- g:\windows\system32\drivers\cmdGuard.sys
    2010-06-04 07:42:55 0 d-----w- g:\program files\common files\ABBYY
    2010-06-04 07:40:19 0 d-----w- g:\program files\ABBYY FineReader 9.0
    2010-06-01 16:00:52 278288 ----a-w- g:\windows\system32\guard32.dll
    2010-06-01 16:00:22 25240 ----a-w- g:\windows\system32\drivers\cmdhlp.sys
    2010-06-01 16:00:20 15464 ----a-w- g:\windows\system32\drivers\cmderd.sys

    ==================== Find3M ====================

    2010-06-25 15:54:54 692282 ----a-w- g:\windows\system32\perfh008.dat
    2010-06-25 15:54:54 148356 ----a-w- g:\windows\system32\perfc008.dat
    2010-06-08 14:16:38 84584 ----a-w- g:\windows\SOUNDMAN.EXE
    2010-06-08 14:16:38 359016 ----a-w- g:\windows\vncutil.exe
    2010-06-08 14:16:38 1833576 ----a-w- g:\windows\SkyTel.exe
    2010-06-08 14:16:32 9721960 ----a-w- g:\windows\RTLCPL.EXE
    2010-06-08 14:16:32 1489512 ----a-w- g:\windows\RtlUpd.exe
    2010-06-08 14:16:26 6056040 ----a-w- g:\windows\system32\drivers\RtkHDAud.sys
    2010-06-08 14:16:20 52840 ----a-w- g:\windows\system32\RtkCoInstXP.dll
    2010-06-08 14:16:20 19552872 ----a-w- g:\windows\RTHDCPL.EXE
    2010-06-08 14:16:20 129640 ----a-w- g:\windows\RtkAudioService.exe
    2010-06-08 14:16:14 2180712 ----a-w- g:\windows\MicCal.exe
    2010-06-08 14:16:08 64104 ----a-w- g:\windows\ALCMTR.EXE
    2010-06-08 14:16:08 2815592 ----a-w- g:\windows\ALCWZRD.EXE
    2010-05-21 11:14:28 221568 ------w- g:\windows\system32\MpSigStub.exe
    2010-05-16 07:18:53 411368 ----a-w- g:\windows\system32\deployJava1.dll
    2010-05-14 05:03:56 25992 ----a-w- g:\windows\system32\pgdfgsvc.exe
    2010-05-06 10:33:33 916480 ----a-w- g:\windows\system32\wininet.dll
    2010-05-02 08:07:34 1851520 ----a-w- g:\windows\system32\win32k.sys
    2010-04-28 15:45:24 1251872 ----a-w- g:\windows\RtlExUpd.dll
    2010-04-20 05:30:47 285696 ----a-w- g:\windows\system32\atmfd.dll
    2008-10-28 20:30:56 23 --sha-w- g:\windows\system32\bdcca4_d.dll

    ============= FINISH: 16:52:32,62 ===============
    Attached Files Attached Files

  3. #33
    Security Expert Blade81's Avatar
    Join Date
    Oct 2006
    Location
    Finland
    Posts
    25,497

    Default

    Hi,

    1. Click start->run->type cmd.exe.
    2. Highlight following contents in code box->right click->copy
    3. Right click command prompt window, select paste. After commands have been executed there should be new log.txt file on your desktop. Post back its contents. Are there still symptoms remaining?

    Code:
    swreg acl "HKLM\software\Microsoft\Windows NT\CurrentVersion\Drivers32" /E /OA
    reg delete "HKLM\software\Microsoft\Windows NT\CurrentVersion\Drivers32dummy" /f
    swreg acl "HKLM\software\Microsoft\Windows NT\CurrentVersion\Drivers32" >"%userprofile%\desktop\log.txt"
    Microsoft MVP Consumer Security 2008-2014
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  4. #34
    Junior Member
    Join Date
    Jun 2010
    Posts
    21

    Default Are there still symptoms remaining?

    Yes the symptoms are still remaining

    I can't install programs with window installer. When i tray to i get an error message that access to windows installer service is not allowed.

    Also when i am trying to open my systems primary browser i get an error message and it terminate the process.
    Attached Files Attached Files

  5. #35
    Security Expert Blade81's Avatar
    Join Date
    Oct 2006
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    Default

    Hi,

    1. Download Dial-a-Fix archive file here.
    2. Extract contents to suitable place (e.g. your desktop) and navigate to that location.
    3. Double-click Dial-a-Fix.exe file to execute the program.
    4. Checkmark Fix Windows Installer -checkbox. It's possible that the program checks some options automatically after that. Leave those untouched and click GO -button.

    When tool has finished, reboot and see if same problem still occurs when you try to install program.

    See if you are able to run IE in no add-ons mode:
    Click Start -> All Programs -> Accessories -> System Tools, and then click Internet Explorer (No Add-ons).
    Microsoft MVP Consumer Security 2008-2014
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  6. #36
    Security Expert Blade81's Avatar
    Join Date
    Oct 2006
    Location
    Finland
    Posts
    25,497

    Default

    Are you still there?
    Microsoft MVP Consumer Security 2008-2014
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  7. #37
    Security Expert Blade81's Avatar
    Join Date
    Oct 2006
    Location
    Finland
    Posts
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    Default

    Due to inactivity, this thread will now be closed.

    Note:If it has been three days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh DDS log and a link to your previous thread. Please do not add any logs that might have been requested in the closed topic, you would be starting fresh.

    If it has been less than three days since your last response and you need the thread re-opened, please send me or other MOD a private message (pm). A valid, working link to the closed topic is required.
    Microsoft MVP Consumer Security 2008-2014
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

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