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Thread: Antimalware Doctor + More

  1. #21
    Security Expert: Emeritus Blade81's Avatar
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    What I did was type "%userprofile%\my documents" into the "My Computer" address bar.
    If that opened My Documents in folder view then it's correct location for My Music folder.

    Why I think I misunderstood is when I navigate to HKEY_USERS\S-1-5-21-2451687304-371562479-257786285-1005\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

    all that is there is a folder called "New", there is no My Pictures, My Music or My Videos folders to delete.
    Could you grab a screenshot of this (you may save it as a .png file via Windows own MS Paint for example), please?
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  2. #22
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    Hi,

    please see the attached screenshot.

    Thanks.

  3. #23
    Security Expert: Emeritus Blade81's Avatar
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    Hi,

    Did you navigate on tree to HKEY_USERS\S-1-5-21-2451687304-371562479-257786285-1005\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders key? Your screenshot shows contents of totally different key (HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run to be exact).
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  4. #24
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    Hi Blade,

    Please see 2 more attached images

    "untitled2" shows the process in which I navigated the tree to get to the User Shell Folders.

    In which the only folder is "New"

    "untitled3" shows what comes up when I click on the folder "New".

  5. #25
    Security Expert: Emeritus Blade81's Avatar
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    Hi,

    Please post a screenshot of view when you click on User Shell Folders key there. Those "My Pictures" and the other two are values of that correspondent key meaning they should appear on the right side of the window.
    Microsoft Windows Insider MVP 2016-2020
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  6. #26
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    Ahh ok I understanbd now! I was just expanding the tree, not clicking on it.

    I have attached 2 images - "before" and "after"

    "before" is before I followed the instructions to delete, recreate and change the values of the folders.

    "after" is after I've done that.

    Thanks for taking the time to really spell things out. As obvious as this all is to you is as foreign as it is to me. Gosh, I'm frighteningly ignorant right now.

  7. #27
    Security Expert: Emeritus Blade81's Avatar
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    Good. Please see if you're able to continue from those steps (Adobe Reader updating etc) that are still unfinished
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  8. #28
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    Yup, Last night I downloaded new reader, new java etc etc. All good.

    I tried running Kaspersky but my internet connection kept dropping out, so I left it to run again while I'm out of the house.

    I'll check on it's progress, finish the steps and get a new dds report when I get home.

  9. #29
    Security Expert: Emeritus Blade81's Avatar
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    Good. Shall wait for the reports then
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  10. #30
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    Bad news... For some reason I can no longer disable McAfee.

    As I can't disable McAfee I don't think it's a good idea to run the dds log.

    Fun times, fun times. I guess have a good weekend and I will bother you again next week? I feel bad tying up your time with problem after problem after problem after....

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