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Thread: Can't Update anything or install an antivirus

  1. #1
    Junior Member
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    Default Can't Update anything or install an antivirus

    Hi, i have had issues recently with installing updates for my antivirus programs, i cant download different ones, i cant manually download the updates, and i cant update windows.

    my computer had norton on it for a while, and while it was there i got infected with AV security suite. i havent had any issues with it lately, it hasnt popped up in over 2 months, and recently my norton subscription ran out, i uninstalled it. from that popint on i have had these issues.

    i forgot to mention, when i go to certain antivirus websites i cant access them, and when i go to update windows or windows defender i get this error code: 0x80072efd

  2. #2
    Security Expert: Emeritus Blade81's Avatar
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    Oct 2006
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    Default

    Hi,

    BEFORE you POST (READ this Procedure BEFORE Requesting Assistance)

    Follow that sticky and post back contents of created dds.txt & attach.txt files.
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  3. #3
    Security Expert: Emeritus Blade81's Avatar
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    Default

    Due to inactivity, this thread will now be closed.

    Note:If it has been three days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh DDS log and a link to your previous thread. Please do not add any logs that might have been requested in the closed topic, you would be starting fresh.

    If it has been less than three days since your last response and you need the thread re-opened, please send me or other MOD a private message (pm). A valid, working link to the closed topic is required.
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

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