Hi aaron2691
I went to C:\users\savannah I didn't see any app data present in that area
I meant this
I received the following errors, the first at reboot, the second when I opened firefox:

"could not load or run C:\users\savannah\appdata\Local\Temp\dwm.exe Make sure the file exists on your computer or remove the reference to it in the registry"
Let's run OTL.
  • Under the Custom Scans/Fixes box at the bottom, paste in the following

    Code:
    :OTL
F3:64bit: - HKU\S-1-5-21-2698770454-334339165-2337177048-1000 WinNT: Load - (C:\Users\Savannah\AppData\Local\Temp\dwm.exe) - C:\Users\Savannah\AppData\Local\Temp\dwm.exe File not found
F3 - HKU\S-1-5-21-2698770454-334339165-2337177048-1000 WinNT: Load - (C:\Users\Savannah\AppData\Local\Temp\dwm.exe) - C:\Users\Savannah\AppData\Local\Temp\dwm.exe File not found
  • Then click the Run Fix button at the top
  • Let the program run unhindered
  • A report will open. Copy and Paste that report in your next reply.


Thanks peku006