redirection virus Please help.

[verynicelily]

I have tried to run this a few times and failed. I have accepted terms & conditions, I also tried disabling AVG in case that was the problem. The page says program download is in progress, but it isn't. Please could you suggest something. Thank you.

[verynicelily]

Have just managed to run IE as administrator so Kaspersky has downloaded and database updated. However, I can't get on to the scan section from the Update page to select "My Computer". After download completed a little box popped up called "Message from webpage". It had a yellow warning triangle with exclamation mark, a "0" next to the triangle and an "OK" box, which I clicked. Nothing happened. Please advise.

[ken545]

These online scans are finicky, they run well on some systems and not at all on others.

Try this one
http://www.pandasecurity.com/activescan/index/

Let me know in general how your system is running now

[verynicelily]

I managed to install this, began the scan but it stopped after about 5% with an error message. I tried to uninstall and start again, but now when I go to the Panda page it seems to assume I have the components installed. I click on Scan and a page pops up to tell me my browsers are not compatible with ActiveScan. I don't think that's the case as it had started to scan on my first attempt. So sorry this is proving difficult.

[ken545]

Make sure your using Internet Explorer, but if it wont run dont worry about it.

How are things running now, any more redirects, unwanted pop up windows ?

[verynicelily]

I've tried using Internet Explorer but it still tells me I need to use Internet Explorer!
PC is working much better now - no redirection, no pop ups.

[ken545]

Happy New Year,

I think your good to go. Been a pleasure helping you

Open OTL and click on Cleanup and it will remove most of the tools we use to clean your system along with there backups.

• How did I get infected in the first place ?
  Read these links and find out how to prevent getting infected again.
• Tutorial for System Restore <-- Do this first to prevent yourself from being reinfected.
• WhattheTech
• Grinler BleepingComputer
• GeeksTo Go
• Dslreports

Keep in mind if you install some of these programs. Only ONE Anti Virus and only ONE Firewall is recommended, more is overkill and can cause you problems. You can install all the Spyware programs I have listed without any problems. If you install Spyware Blaster and Spyware Guard, they will conflict with the TeaTimer in Spybot , you can still install Spybot Search and Destroy but do not enable the TeaTimer .

Here are some free programs to install, all free and highly regarded by the fine people in the Malware Removal Community

• Spybot Search and Destroy 1.6
  Check for Updates/ Immunize and run a Full System Scan on a regular basis. If you install Spyware Blaster ( Recommended ) then do not enable the TeaTimer in Spybot Search and Destroy.
  
• WinPatrol Keep this fine program activated to block a lot of threats
  
• Spyware Blaster It will prevent most spyware from ever being installed. No scan to run, just update about once a week and enable all protection.
  
• Spyware Guard It offers realtime protection from spyware installation attempts, again, no scan to run, just install it and let it do its thing.
  
• IE-Spyad
  IE-Spyad places over 6000 web sites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (cookies etc) from the sites listed, although you will still be able to connect to the sites.
  
• Firefox 3 It has more features and is a lot more secure than IE. It is a very easy and painless download and install, it will no way interfere with IE, you can use them both.

Safe Surfn
Ken

[verynicelily]

Thank you so much for your help on this. You have been very kind to give your time and expertise, especially at this time of year. It is much appreciated.

[ken545]

Your very welcome,

Take care,
Ken

[ken545]

Since this issue appears to be resolved ... this Topic has been closed. Glad I could help.