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Thread: Start menu, task bar & desktop icons all missing

  1. 2010-12-29, 02:23 #1
    DallasUSA11
    DallasUSA11 is offline
    Junior Member
    Join Date
    Dec 2010
    Posts
    26

    Question Start menu, task bar & desktop icons all missing

    Thanks in advance for your help.

    The original problem manifested through Google. When I would do a search, and click on the link in the results, I was redirected to random websites, usually domain names for sale. Even when I was clicking on known links for companies like ABC or NBC.

    I ran an Ad-Aware scan and it showed no results. Then I downloaded a PC Tools AntiVirus Free. I do not remember exactly, but I believe that it came up with a couple of cookies. Then I downloaded Spybot and ran it. It came up with multiple items, which I do not have to list. After having Spybot remove those items, I restarted my PC. When it came back up, my Start menu, taskbar and desktop icons were gone. I went through several threads, following directions to see if my taskbar was hidden and so on. Once I figured out that I could open my task manager and run programs through it, I ran Spybot again and it came back with a list that was very similar if not exactly the same as the first time.

    I have backed up my registry (though not before making some unknowledgable changes using the tools on http://www.dougknox.com/xp/file_assoc.htm) using ERUNT. From the mentioned site, I used 'Batch File Assoc Fix' 'Directory' 'Drive' 'EXE File Assoc Fix' & 'Folder Assoc Fix'. I also tried Taskbar Repair Tool Plus! from kellys-korner-xp.com with no luck.

    Thats all. Thanks again for your time. Here is my DDS:


    DDS (Ver_10-12-12.02) - NTFSx86
    Run by Owner at 19:46:45.82 on Tue 12/28/2010
    Internet Explorer: 8.0.6001.18702
    Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1527.813 [GMT -5:00]

    AV: PC Tools AntiVirus Free *Enabled/Updated* {D3C23B96-C9DC-477F-8EF1-69AF17A6EFF6}
    AV: Lavasoft Ad-Watch Live! Anti-Virus *Enabled/Updated* {A1C4F2E0-7FDE-4917-AFAE-013EFC3EDE33}

    ============== Running Processes ===============

    C:\WINDOWS\system32\svchost -k DcomLaunch
    svchost.exe
    C:\WINDOWS\System32\svchost.exe -k netsvcs
    C:\WINDOWS\system32\MPK\MPK.exe
    svchost.exe
    svchost.exe
    C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
    C:\WINDOWS\system32\spoolsv.exe
    svchost.exe
    F:\All Files\Programs\PC Tools Security\BDT\BDTUpdateService.exe
    C:\WINDOWS\System32\svchost.exe -k HTTPFilter
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Cyberlink\Shared files\RichVideo.exe
    F:\All Files\Programs\PC Tools Security\pctsAuxs.exe
    F:\All Files\Programs\PC Tools Security\pctsSvc.exe
    C:\WINDOWS\System32\svchost.exe -k imgsvc
    F:\All Files\Programs\PC Tools Security\pctsGui.exe
    C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
    C:\WINDOWS\system32\taskmgr.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    G:\dds.com

    ============== Pseudo HJT Report ===============

    uStart Page = hxxp://www.google.com/
    uWindow Title = Windows Internet Explorer provided by Comcast
    mStart Page = hxxp://www.xfinity.com/?cid=xfstart_eg_self_main
    mWindow Title = Windows Internet Explorer provided by Comcast
    uURLSearchHooks: PC Tools Browser Guard: {472734ea-242a-422b-adf8-83d1e48cc825} - f:\all files\programs\pc tools security\bdt\PCTBrowserDefender.dll
    mWinlogon: Userinit=c:\windows\system32\userinit.exe,c:\windows\system32\mpk\MPK.exe
    BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
    BHO: PC Tools Browser Guard BHO: {2a0f3d1b-0909-4ff4-b272-609cce6054e7} - f:\all files\programs\pc tools security\bdt\PCTBrowserDefender.dll
    BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - f:\allfil~1\programs\spybot~1\SDHelper.dll
    BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\progra~1\micros~2\office12\GRA8E1~1.DLL
    BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
    BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.5805.1910\swg.dll
    BHO: DCA BHO: {b49699fc-1665-4414-a1cb-c4a2a4a13eec} - c:\program files\upromise\dca-bho.dll
    BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
    BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    BHO: Upromise TurboSaver: {edc0f17f-f4b7-47e4-b73e-887faeb376fa} - c:\program files\upromise\upromisetoolbar.dll
    BHO: Yontoo Layers: {fd72061e-9fde-484d-a58a-0bab4151cad8} - c:\program files\yontoo layers client\YontooIEClient.dll
    TB: Upromise TurboSaver: {06e58e5e-f8cb-4049-991e-a41c03bd419e} - c:\program files\upromise\upromisetoolbar.dll
    TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
    TB: PC Tools Browser Guard: {472734ea-242a-422b-adf8-83d1e48cc825} - f:\all files\programs\pc tools security\bdt\PCTBrowserDefender.dll
    EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
    uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
    uRun: [Upromise Update] c:\program files\upromise\dca-ua.exe
    uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
    uRun: [SpybotSD TeaTimer] f:\all files\programs\spybot - search & destroy\TeaTimer.exe
    mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
    mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
    mRun: [VetStart] "c:\program files\ca\ca internet security suite\ca anti-virus\vetmsg.exe" -r
    mRun: [GrooveMonitor] *DISABLED*"c:\program files\microsoft office\office12\GrooveMonitor.exe"
    mRun: [UpdatePDRShortCut] "f:\all files\programs\powerdirector\muitransfer\muistartmenu.exe" "f:\all files\programs\powerdirector" updatewithcreateonce "software\cyberlink\powerdirector\8.0"
    mRun: [Ad-Watch] c:\program files\lavasoft\ad-aware\AAWTray.exe
    mRun: [LXCGCATS] rundll32 c:\windows\system32\spool\drivers\w32x86\3\LXCGtime.dll,_RunDLLEntry@16
    mRun: [lxcgmon.exe] "c:\program files\lexmark 2300 series\lxcgmon.exe"
    mRun: [EzPrint] "c:\program files\lexmark 2300 series\ezprint.exe"
    mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
    mRun: [iTunesHelper] *DISABLED*"f:\all files\programs\itunes\iTunesHelper.exe"
    mRun: [DivXUpdate] *DISABLED*"c:\program files\divx\divx update\DivXUpdate.exe" /CHECKNOW
    mRun: [Adobe Reader Speed Launcher] *DISABLED*"c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
    mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
    mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
    mRun: [ISTray] "f:\all files\programs\pc tools security\pctsGui.exe" /hideGUI
    mRun: [PCTools FGuard] f:\all files\programs\pc tools security\bdt\FGuard.exe
    dRunOnce: [RunNarrator] Narrator.exe
    IE: &Search - http://edits.mywebsearch.com/toolbar...A&n=2010080919
    IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
    IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_E11712C84EA7E12B.dll/cmsidewiki.html
    IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
    IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
    IE: {06E58E5E-F8CB-4049-991E-A41C03BD419E} - {06E58E5E-F8CB-4049-991E-A41C03BD419E} - c:\program files\upromise\upromisetoolbar.dll
    IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
    IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
    IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - f:\allfil~1\programs\spybot~1\SDHelper.dll
    LSP: c:\program files\common files\pc tools\lsp\PCTLsp.dll
    DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
    DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - hxxp://gfx1.hotmail.com/mail/w3/resources/MSNPUpld.cab
    DPF: {5D637FAD-E202-48D1-8F18-5B9C459BD1E3} - hxxp://fb.familylink.com/we_are_related/stream/core/lib/AurigmaImageUploader/ImageUploader5.cab
    DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1232332716109
    DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} - hxxp://download.divx.com/player/DivXBrowserPlugin.cab
    DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
    DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
    DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
    DPF: {9C23D886-43CB-43DE-B2DB-112A68D7E10A} - hxxp://lads.myspace.com/upload/MySpaceUploader2.cab
    DPF: {C52439A0-2693-4E40-B141-9F9AD5257241} - hxxps://ediagnostics.lexmark.com/serval.cab
    DPF: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
    DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
    DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} - hxxp://wwwimages.adobe.com/www.adobe.com/products/acrobat/nos/gp.cab
    DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://stcusa.webex.com/client/T26L10NSP49EP2/training/ieatgpc.cab
    DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} - hxxp://gfx1.hotmail.com/mail/w4/pr01/photouploadcontrol/MSNPUpld.cab
    Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\progra~1\micros~2\office12\GR99D3~1.DLL
    Notify: igfxcui - igfxsrvc.dll
    SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
    SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\progra~1\micros~2\office12\GRA8E1~1.DLL
    Hosts: 127.0.0.1 www.spywareinfo.com

    ============= SERVICES / DRIVERS ===============

    R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-1-24 64160]
    R0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [2010-12-26 239168]
    R0 pctDS;PC Tools Data Store;c:\windows\system32\drivers\pctDS.sys [2010-12-26 338880]
    R0 pctEFA;PC Tools Extended File Attributes;c:\windows\system32\drivers\pctEFA.sys [2010-12-26 656320]
    R2 Browser Defender Update Service;Browser Defender Update Service;f:\all files\programs\pc tools security\bdt\BDTUpdateService.exe [2010-12-26 247760]
    R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-3-9 1029456]
    R2 sdAuxService;PC Tools Auxiliary Service;f:\all files\programs\pc tools security\pctsAuxs.exe [2010-12-26 366840]
    R2 sdCoreService;PC Tools Security Service;f:\all files\programs\pc tools security\pctsSvc.exe [2010-12-26 1150936]
    S3 gupdate1c9dd6f568677f2;Google Update Service (gupdate1c9dd6f568677f2);c:\program files\google\update\GoogleUpdate.exe [2009-5-25 133104]
    S3 TomTomHOMEService;TomTomHOMEService;f:\all files\programs\tomtom home 2\TomTomHOMEService.exe [2010-8-24 92008]

    =============== Created Last 30 ================

    2010-12-28 01:52:16 32768 ----a-w- c:\windows\system32\f3PSSavr.scr
    2010-12-28 00:03:22 2600 ----a-w- C:\xp_exe_fix.reg
    2010-12-26 23:25:37 -------- d-----w- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
    2010-12-26 23:06:33 -------- d-----w- c:\docume~1\owner\locals~1\applic~1\Threat Expert
    2010-12-26 23:05:27 767952 ----a-w- c:\windows\BDTSupport.dll
    2010-12-26 23:05:27 1996752 ----a-w- c:\windows\PCTBDCore.dll
    2010-12-26 23:05:27 1533904 ----a-w- c:\windows\PCTBDRes.dll
    2010-12-26 23:05:27 149456 ----a-w- c:\windows\SGDetectionTool.dll
    2010-12-26 23:03:17 656320 ----a-w- c:\windows\system32\drivers\pctEFA.sys
    2010-12-26 23:03:17 338880 ----a-w- c:\windows\system32\drivers\pctDS.sys
    2010-12-26 23:03:15 249616 ----a-w- c:\windows\system32\drivers\pctgntdi.sys
    2010-12-26 23:03:03 239168 ----a-w- c:\windows\system32\drivers\PCTCore.sys
    2010-12-26 23:03:03 160448 ----a-w- c:\windows\system32\drivers\PCTAppEvent.sys
    2010-12-26 23:02:48 70536 ----a-w- c:\windows\system32\drivers\pctplsg.sys
    2010-12-26 23:02:33 -------- d-----w- c:\program files\common files\PC Tools
    2010-12-26 23:02:33 -------- d-----w- c:\docume~1\owner\applic~1\PC Tools
    2010-12-26 23:00:17 -------- d-----w- c:\docume~1\alluse~1\applic~1\PC Tools
    2010-12-19 20:15:37 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin7.dll
    2010-12-19 20:15:37 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin6.dll
    2010-12-19 20:15:37 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin5.dll
    2010-12-19 20:15:37 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin4.dll
    2010-12-19 20:15:37 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin3.dll
    2010-12-19 20:15:37 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin2.dll
    2010-12-19 20:15:37 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin.dll
    2010-12-16 02:57:38 40960 -c----w- c:\windows\system32\dllcache\ndproxy.sys
    2010-12-16 02:55:19 45568 -c----w- c:\windows\system32\dllcache\wab.exe
    2010-12-08 02:35:40 -------- d-----w- c:\documents and settings\all users\AdobeTemp
    2010-12-07 02:07:11 -------- d-----w- c:\program files\support.com
    2010-12-07 02:07:11 -------- d-----w- c:\docume~1\owner\locals~1\applic~1\SupportSoft
    2010-12-07 02:07:09 -------- d-----w- c:\program files\common files\SupportSoft
    2010-11-29 22:38:30 94208 ----a-w- c:\windows\system32\QuickTimeVR.qtx
    2010-11-29 22:38:30 69632 ----a-w- c:\windows\system32\QuickTime.qts

    ==================== Find3M ====================

    2010-11-18 18:12:44 81920 ----a-w- c:\windows\system32\isign32.dll
    2010-11-06 00:26:58 916480 ----a-w- c:\windows\system32\wininet.dll
    2010-11-06 00:26:58 43520 ----a-w- c:\windows\system32\licmgr10.dll
    2010-11-06 00:26:58 1469440 ------w- c:\windows\system32\inetcpl.cpl
    2010-11-03 12:25:54 385024 ----a-w- c:\windows\system32\html.iec
    2010-10-28 13:13:22 290048 ----a-w- c:\windows\system32\atmfd.dll
    2010-10-26 13:25:00 1853312 ----a-w- c:\windows\system32\win32k.sys

    ============= FINISH: 19:47:39.12 ===============
  2. 2011-01-02, 10:52 #2
    Blade81
    Blade81 is offline
    Security Expert: Emeritus Blade81's Avatar
    Join Date
    Oct 2006
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    Finland
    Posts
    25,288

    Default

    Hi,

    If help still needed post fresh dds logs contents (dds.txt & attach.txt).
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.
  3. 2011-01-02, 22:08 #3
    DallasUSA11
    DallasUSA11 is offline
    Junior Member
    Join Date
    Dec 2010
    Posts
    26

    Default

    DDS (Ver_10-12-12.02) - NTFSx86
    Run by Owner at 15:53:47.29 on Sun 01/02/2011
    Internet Explorer: 8.0.6001.18702
    Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1527.954 [GMT -5:00]

    AV: PC Tools AntiVirus Free *Enabled/Updated* {D3C23B96-C9DC-477F-8EF1-69AF17A6EFF6}
    AV: Lavasoft Ad-Watch Live! Anti-Virus *Enabled/Updated* {A1C4F2E0-7FDE-4917-AFAE-013EFC3EDE33}

    ============== Running Processes ===============

    C:\WINDOWS\system32\svchost -k DcomLaunch
    svchost.exe
    C:\WINDOWS\System32\svchost.exe -k netsvcs
    C:\WINDOWS\system32\MPK\MPK.exe
    svchost.exe
    svchost.exe
    C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
    C:\WINDOWS\system32\spoolsv.exe
    svchost.exe
    F:\All Files\Programs\PC Tools Security\BDT\BDTUpdateService.exe
    C:\WINDOWS\System32\svchost.exe -k HTTPFilter
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Cyberlink\Shared files\RichVideo.exe
    F:\All Files\Programs\PC Tools Security\pctsAuxs.exe
    F:\All Files\Programs\PC Tools Security\pctsSvc.exe
    C:\WINDOWS\System32\svchost.exe -k imgsvc
    F:\All Files\Programs\PC Tools Security\pctsGui.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\WINDOWS\system32\taskmgr.exe
    C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
    G:\dds.com

    ============== Pseudo HJT Report ===============

    uStart Page = hxxp://www.google.com/
    uWindow Title = Windows Internet Explorer provided by Comcast
    mStart Page = hxxp://www.xfinity.com/?cid=xfstart_eg_self_main
    mWindow Title = Windows Internet Explorer provided by Comcast
    uURLSearchHooks: PC Tools Browser Guard: {472734ea-242a-422b-adf8-83d1e48cc825} - f:\all files\programs\pc tools security\bdt\PCTBrowserDefender.dll
    mWinlogon: Userinit=c:\windows\system32\userinit.exe,c:\windows\system32\mpk\MPK.exe
    BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
    BHO: PC Tools Browser Guard BHO: {2a0f3d1b-0909-4ff4-b272-609cce6054e7} - f:\all files\programs\pc tools security\bdt\PCTBrowserDefender.dll
    BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - f:\allfil~1\programs\spybot~1\SDHelper.dll
    BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\progra~1\micros~2\office12\GRA8E1~1.DLL
    BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
    BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.5805.1910\swg.dll
    BHO: DCA BHO: {b49699fc-1665-4414-a1cb-c4a2a4a13eec} - c:\program files\upromise\dca-bho.dll
    BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
    BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    BHO: Upromise TurboSaver: {edc0f17f-f4b7-47e4-b73e-887faeb376fa} - c:\program files\upromise\upromisetoolbar.dll
    BHO: Yontoo Layers: {fd72061e-9fde-484d-a58a-0bab4151cad8} - c:\program files\yontoo layers client\YontooIEClient.dll
    TB: Upromise TurboSaver: {06e58e5e-f8cb-4049-991e-a41c03bd419e} - c:\program files\upromise\upromisetoolbar.dll
    TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
    TB: PC Tools Browser Guard: {472734ea-242a-422b-adf8-83d1e48cc825} - f:\all files\programs\pc tools security\bdt\PCTBrowserDefender.dll
    EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
    uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
    uRun: [Upromise Update] c:\program files\upromise\dca-ua.exe
    uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
    uRun: [SpybotSD TeaTimer] f:\all files\programs\spybot - search & destroy\TeaTimer.exe
    mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
    mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
    mRun: [VetStart] "c:\program files\ca\ca internet security suite\ca anti-virus\vetmsg.exe" -r
    mRun: [GrooveMonitor] *DISABLED*"c:\program files\microsoft office\office12\GrooveMonitor.exe"
    mRun: [UpdatePDRShortCut] "f:\all files\programs\powerdirector\muitransfer\muistartmenu.exe" "f:\all files\programs\powerdirector" updatewithcreateonce "software\cyberlink\powerdirector\8.0"
    mRun: [Ad-Watch] c:\program files\lavasoft\ad-aware\AAWTray.exe
    mRun: [LXCGCATS] rundll32 c:\windows\system32\spool\drivers\w32x86\3\LXCGtime.dll,_RunDLLEntry@16
    mRun: [lxcgmon.exe] "c:\program files\lexmark 2300 series\lxcgmon.exe"
    mRun: [EzPrint] "c:\program files\lexmark 2300 series\ezprint.exe"
    mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
    mRun: [iTunesHelper] *DISABLED*"f:\all files\programs\itunes\iTunesHelper.exe"
    mRun: [DivXUpdate] *DISABLED*"c:\program files\divx\divx update\DivXUpdate.exe" /CHECKNOW
    mRun: [Adobe Reader Speed Launcher] *DISABLED*"c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
    mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
    mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
    mRun: [ISTray] "f:\all files\programs\pc tools security\pctsGui.exe" /hideGUI
    mRun: [PCTools FGuard] f:\all files\programs\pc tools security\bdt\FGuard.exe
    dRunOnce: [RunNarrator] Narrator.exe
    IE: &Search - http://edits.mywebsearch.com/toolbar...A&n=2010080919
    IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
    IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_E11712C84EA7E12B.dll/cmsidewiki.html
    IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
    IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
    IE: {06E58E5E-F8CB-4049-991E-A41C03BD419E} - {06E58E5E-F8CB-4049-991E-A41C03BD419E} - c:\program files\upromise\upromisetoolbar.dll
    IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
    IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
    IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - f:\allfil~1\programs\spybot~1\SDHelper.dll
    LSP: c:\program files\common files\pc tools\lsp\PCTLsp.dll
    DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
    DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - hxxp://gfx1.hotmail.com/mail/w3/resources/MSNPUpld.cab
    DPF: {5D637FAD-E202-48D1-8F18-5B9C459BD1E3} - hxxp://fb.familylink.com/we_are_related/stream/core/lib/AurigmaImageUploader/ImageUploader5.cab
    DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1232332716109
    DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} - hxxp://download.divx.com/player/DivXBrowserPlugin.cab
    DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
    DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
    DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
    DPF: {9C23D886-43CB-43DE-B2DB-112A68D7E10A} - hxxp://lads.myspace.com/upload/MySpaceUploader2.cab
    DPF: {C52439A0-2693-4E40-B141-9F9AD5257241} - hxxps://ediagnostics.lexmark.com/serval.cab
    DPF: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
    DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
    DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} - hxxp://wwwimages.adobe.com/www.adobe.com/products/acrobat/nos/gp.cab
    DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://stcusa.webex.com/client/T26L10NSP49EP2/training/ieatgpc.cab
    DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} - hxxp://gfx1.hotmail.com/mail/w4/pr01/photouploadcontrol/MSNPUpld.cab
    Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\progra~1\micros~2\office12\GR99D3~1.DLL
    Notify: igfxcui - igfxsrvc.dll
    SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
    SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\progra~1\micros~2\office12\GRA8E1~1.DLL
    Hosts: 127.0.0.1 www.spywareinfo.com

    ============= SERVICES / DRIVERS ===============

    R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-1-24 64160]
    R0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [2010-12-26 239168]
    R0 pctDS;PC Tools Data Store;c:\windows\system32\drivers\pctDS.sys [2010-12-26 338880]
    R0 pctEFA;PC Tools Extended File Attributes;c:\windows\system32\drivers\pctEFA.sys [2010-12-26 656320]
    R2 Browser Defender Update Service;Browser Defender Update Service;f:\all files\programs\pc tools security\bdt\BDTUpdateService.exe [2010-12-26 247760]
    R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-3-9 1029456]
    R2 sdAuxService;PC Tools Auxiliary Service;f:\all files\programs\pc tools security\pctsAuxs.exe [2010-12-26 366840]
    R2 sdCoreService;PC Tools Security Service;f:\all files\programs\pc tools security\pctsSvc.exe [2010-12-26 1150936]
    S3 gupdate1c9dd6f568677f2;Google Update Service (gupdate1c9dd6f568677f2);c:\program files\google\update\GoogleUpdate.exe [2009-5-25 133104]
    S3 TomTomHOMEService;TomTomHOMEService;f:\all files\programs\tomtom home 2\TomTomHOMEService.exe [2010-8-24 92008]

    =============== Created Last 30 ================

    2010-12-28 01:52:16 32768 ----a-w- c:\windows\system32\f3PSSavr.scr
    2010-12-28 00:03:22 2600 ----a-w- C:\xp_exe_fix.reg
    2010-12-26 23:25:37 -------- d-----w- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
    2010-12-26 23:06:33 -------- d-----w- c:\docume~1\owner\locals~1\applic~1\Threat Expert
    2010-12-26 23:05:27 767952 ----a-w- c:\windows\BDTSupport.dll
    2010-12-26 23:05:27 1996752 ----a-w- c:\windows\PCTBDCore.dll
    2010-12-26 23:05:27 1533904 ----a-w- c:\windows\PCTBDRes.dll
    2010-12-26 23:05:27 149456 ----a-w- c:\windows\SGDetectionTool.dll
    2010-12-26 23:03:17 656320 ----a-w- c:\windows\system32\drivers\pctEFA.sys
    2010-12-26 23:03:17 338880 ----a-w- c:\windows\system32\drivers\pctDS.sys
    2010-12-26 23:03:15 249616 ----a-w- c:\windows\system32\drivers\pctgntdi.sys
    2010-12-26 23:03:03 239168 ----a-w- c:\windows\system32\drivers\PCTCore.sys
    2010-12-26 23:03:03 160448 ----a-w- c:\windows\system32\drivers\PCTAppEvent.sys
    2010-12-26 23:02:48 70536 ----a-w- c:\windows\system32\drivers\pctplsg.sys
    2010-12-26 23:02:33 -------- d-----w- c:\program files\common files\PC Tools
    2010-12-26 23:02:33 -------- d-----w- c:\docume~1\owner\applic~1\PC Tools
    2010-12-26 23:00:17 -------- d-----w- c:\docume~1\alluse~1\applic~1\PC Tools
    2010-12-19 20:15:37 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin7.dll
    2010-12-19 20:15:37 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin6.dll
    2010-12-19 20:15:37 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin5.dll
    2010-12-19 20:15:37 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin4.dll
    2010-12-19 20:15:37 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin3.dll
    2010-12-19 20:15:37 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin2.dll
    2010-12-19 20:15:37 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin.dll
    2010-12-16 02:57:38 40960 -c----w- c:\windows\system32\dllcache\ndproxy.sys
    2010-12-16 02:55:19 45568 -c----w- c:\windows\system32\dllcache\wab.exe
    2010-12-08 02:35:40 -------- d-----w- c:\documents and settings\all users\AdobeTemp
    2010-12-07 02:07:11 -------- d-----w- c:\program files\support.com
    2010-12-07 02:07:11 -------- d-----w- c:\docume~1\owner\locals~1\applic~1\SupportSoft
    2010-12-07 02:07:09 -------- d-----w- c:\program files\common files\SupportSoft

    ==================== Find3M ====================

    2010-11-29 22:38:30 94208 ----a-w- c:\windows\system32\QuickTimeVR.qtx
    2010-11-29 22:38:30 69632 ----a-w- c:\windows\system32\QuickTime.qts
    2010-11-18 18:12:44 81920 ----a-w- c:\windows\system32\isign32.dll
    2010-11-06 00:26:58 916480 ----a-w- c:\windows\system32\wininet.dll
    2010-11-06 00:26:58 43520 ----a-w- c:\windows\system32\licmgr10.dll
    2010-11-06 00:26:58 1469440 ------w- c:\windows\system32\inetcpl.cpl
    2010-11-03 12:25:54 385024 ----a-w- c:\windows\system32\html.iec
    2010-10-28 13:13:22 290048 ----a-w- c:\windows\system32\atmfd.dll
    2010-10-26 13:25:00 1853312 ----a-w- c:\windows\system32\win32k.sys

    ============= FINISH: 15:56:20.06 ===============
  4. 2011-01-03, 06:54 #4
    Blade81
    Blade81 is offline
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    Hi,

    IMPORTANT I notice there are signs of one or more P2P (Peer to Peer) File Sharing Programs on your computer.

    µTorrent
    LimeWire


    I'd like you to read this thread.

    Please go to Control Panel > Add/Remove Programs and uninstall the programs listed above (in red).

    Disable Spybot's TeaTimer to make sure it won't interfere with fixes. You can re-enable it when you're clean again:
    • Run Spybot-S&D in Advanced Mode
    • If it is not already set to do this, go to the Mode menu
      select
      Advanced Mode
    • On the left hand side, click on Tools
    • Then click on the Resident icon in the list
    • Uncheck
      Resident TeaTimer
       and OK any prompts.
    • Restart your computer



    Please visit this webpage for download links, and instructions for running ComboFix tool:

    http://www.bleepingcomputer.com/comb...o-use-combofix

    Please ensure you read this guide carefully first.

    Please continue as follows:

    1. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix, link
      Remember to re-enable them afterwards.

    2. Click Yes to allow ComboFix to continue scanning for malware.


    When the tool is finished, it will produce a report for you.

    Please include the following reports for further review, and so we may continue cleansing the system:

    C:\ComboFix.txt
    New dds log.

    A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine by running ComboFix. This tool is not a toy and not for everyday use.
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.
  5. 2011-01-04, 01:46 #5
    DallasUSA11
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    I turned off the TeaTimer, but I don't know how to access the control panel to remove the P2P programs. It doesn't show up and I don't know another way. I attached a screenshot of what I see when I am trying to access it. I didn't know if I should continue with your instructions regardless, so this is as far as I have went.

    Thanks
  6. 2011-01-04, 06:52 #6
    Blade81
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    Hi,

    Let's remove P2P software later. Please continue with ComboFix part.
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.
  7. 2011-01-05, 01:21 #7
    DallasUSA11
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    ok, when I start ComboFix, I get the message in the attached screenshot. But its not that easy. No matter how I try, I cannot get PCTools to stop running. I have tried to remove it from the autostart programs through Spybot & terminating it through AdAware, and I've tried to end the processes pctsGui.exe and pctsSvc.exe in my task manager processes. In the above linked "Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix, link" it gives the instruction to simply right click on the program and hit disable on my toolbar, but I don't have a toolbar. I still haven't ran ComboFix. Next recommended step?
    Thanks!
  8. 2011-01-05, 06:46 #8
    Blade81
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    Hi,

    See if you are able to run ComboFix in safe mode. If that's not possible then uninstall PCTools until we've finished the case.
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.
  9. 2011-01-06, 00:27 #9
    DallasUSA11
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    Okay, started in safe mode, ComboFix still said PCTools was running (even though it doesn't show on my processes). I pulled up my add/remove programs finally by using the run command appwiz.cpl. When I tried to delete PCTools it gave me the error message in the attached screenshot. Sooo, I can't delete or turn off PCTools and Combofix doesn't like it. I'm starting to think that PCTools is part of the problem. I downloaded it the day my desktop disappeared... What now?
  10. 2011-01-06, 00:32 #10
    DallasUSA11
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    By the way, I restarted not in safe mode and it gave me the same error when I tried to uninstall it.
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