Hi and welcome to
Safer Networking Forums.
My name is
Cypher, and I will be helping you with your
malware problems.
This may or may not, solve other issues you have with your machine.
If you no longer require help i would be grateful if you would let me know.
Before we start please note the following important guidelines.
- The instructions being given are for YOUR computer and system only!.
Using these instructions on a different computer, can damage that computer and possibly make it inoperable! - If you don't know or understand something, please don't hesitate to ask.
- Only post your problem at One help site. Applying fixes from multiple help sites can cause problems.
- Only reply to this thread do not start another, Please continue responding until I give you the "All Clean"
Absence of symptoms does not mean that everything is clear. - Please DO NOT run any other tools or scans whilst I am helping you.
- Please DO NOT install any other software (or hardware) during the cleaning process.
- Print each set of instructions... if possible...your Internet connection will not be available during some fix processes.
- Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
- Note: No Reply Within 3 Days Will Result In Your Topic Being Closed!
Note: If you haven't done so already, please read this topic READ this Procedure BEFORE Requesting Assistance where the conditions for receiving help here are explained.
Because of this, I advise you to backup any personal files and folders before you start.
Backup Made Easy - XP
How to backup your data - Vista
Backup your data - windows 7
See if you can run the below scans.
Please download
RogueKiller.exe and save it to your
desktop.
- Now quit all running programs.
- Double click RogueKiller.exe to run it.
- When prompted, type 1 and hit Enter.
- A RKreport.txt should appear on your desktop.
- Note: If the program is blocked, do not hesitate to try several times. If it really does not work (it could happen), rename it to winlogon.exe .
- Please post the contents of the RKreport.txt in your next Reply.
Next.
Malwarebytes' Anti-Malware
Please download
Malwarebytes' Anti-Malware and save to your desktop.
- Double-click mbam-setup.exe and follow the prompts to install the program.
- At the end, be sure a checkmark is placed next to:
Update Malwarebytes' Anti-Malware
Launch Malwarebytes' Anti-Malware - Then click Finish.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, select Perform Quick Scan, then click Scan.
- When the scan is complete, click OK, then Show Results to view the results.
- Check all items except items in the C:\System Volume Information folder... and click Remove Selected.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware. - When completed, a log will open in Notepad. Please copy and paste the log back into your next reply
- The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
Next.
RSIT (Random's System Information Tool)
Please download
RSIT by
random/random... and save it to your
desktop.
- Double click on RSIT.exe to run it.
- Please read the disclaimer... click on Continue.
- RSIT will start running. When done... 2 logs files...will be produced.
- The first one, "log.txt", << will be maximized
- The second one, "info.txt", << will be minimized.
Please post both...
"log.txt" and
"info.txt", file contents in your next reply.
(These logs can be lengthy, so post 1 log per reply please.)
Logs/Information to Post in your Next Reply
- RKreport.txt.
- Malwarebytes log.
- RSIT log.txt and info.txt contents.
- Please give me an update on how your computer is performing.