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Thread: Redirect at facebook.

  1. #31
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    Default Thanks

    To be honest, and to let you know the limit of my ability... I am stumped. I was thinking of pulling the hard drive from the computer and backing it up to an external drive (I have the equipment and experiance to do that), putting it back togeather and then giving it to a local shop to get fixed. I apprecate all of the help, but this is sliding down hill, and alot of my work and life is on that computer. I do not think I can live without the computer for a full week.

    If you can find a way to make this work without me using a screwdriver that would be great. But if I to dump the hard drive, what are the chances that the virus/worm is in the data of the hard drive? (word/excel files,pictures,m music etc) what it the best way to clean that data before loading it on to a new computer or nuking this one and re-installing it?

    -Mark

  2. #32
    Security Expert: Emeritus Blade81's Avatar
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    Hi,

    Those listed items should be ok to backup. Anyway, let's see if we can get the system back bootable (as said, I'll let you know asap).
    Microsoft Windows Insider MVP 2016-2020
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  3. #33
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    Ok. We have something to try. For this you'll need Windows XP (with SP2 on it) installation cd + empty cd media and working system (I assume you have one handy since being able to post in this topic).

    As your first step, please download a file here to safe location (e.g. to own folder on desktop of working system).

    After that, please follow the tutorial here to build UBCD4win disk. Let me know when ready or if you have any questions.
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  4. #34
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    Default ah

    I am trying to follow these steps. I found the rescue CD for my computer, but I am having trouble building the Rescue CD with the download. I keep on getting errors, and problems with Admin privliges. Also since the computer with the problem is a Dell that need some special mods of the rescue program which took more time.

    I am going to dust off my old XP laptop and try to build the CD on that one (instead of this one that is windows 7) ... hopefully that will work.

  5. #35
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    Ok. Keep me posted.
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
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    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  6. #36
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    Default Nope.

    I can not manage to copy the files correctly onto the XP laptop to create this disk. When I try to copy the start up disk, there are antivirus errors about coping a file, and then when I turn the anvivirus off, it claims that the file (that the anti-virus has trouble with) is unreadable and the copy fails.

    Thanks for the help, but I am going to bring this in to the shop in my town and have them see what they can do.

    I apprecate your efforts.

    -Mark

  7. #37
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    Hi,

    Did you try to disable AV and then copy or was it already copying when you disabled the AV?
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
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    If you have problems create a thread in the forum, please.

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  8. #38
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    Due to inactivity, this thread will now be closed.

    Note:If it has been three days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh DDS log and a link to your previous thread. Please do not add any logs that might have been requested in the closed topic, you would be starting fresh.

    If it has been less than three days since your last response and you need the thread re-opened, please send me or other MOD a private message (pm). A valid, working link to the closed topic is required.
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

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