Freezing while online and offline...infected???

[Erin_Jade]

I've been having freezing, not responding with a little white folder on top left corner of active toolbar, and constant virtual memory errors issues with my comp. Freezing while online and offline...infected??? Thank you so much for your time.

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DDS (Ver_11-03-05.01) - NTFSx86
Run by Owner at 13:52:02.40 on Mon 04/04/2011
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.126.18 [GMT -7:00]
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AV: avast! Antivirus *Enabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}
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============== Running Processes ===============
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C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\Explorer.EXE
C:\Program Files\AVAST Software\Avast\avastUI.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Owner\Desktop\dds.scr
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============== Pseudo HJT Report ===============
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uStart Page = hxxp://www.google.com/
uSearch Page = hxxp://www.google.com/
uSearch Bar = hxxp://www.yahoo.com
uSearchMigratedDefaultURL = hxxp://search.yahoo.com/search?p={searchTerms}&ei=utf-8&fr=b1ie7
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/
uURLSearchHooks: H - No File
uURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
mURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
BHO: {02478D38-C3F9-4EFB-9B51-7695ECA05670} - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg9\avgssie.dll
BHO: {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - No File
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_05\bin\ssv.dll
BHO: {7E853D72-626A-48EC-A868-BA8D5E23E045} - No File
BHO: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dll
BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
TB: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dll
TB: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - No File
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
TB: {A057A204-BACC-4D26-8398-26FADCF27386} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [avast] "c:\program files\avast software\avast\avastUI.exe" /nogui
mRun: [SunJavaUpdateSched] "c:\program files\java\jre1.6.0_05\bin\jusched.exe"
IE: &Yahoo! Search
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: Yahoo! &Dictionary
IE: Yahoo! &Maps
IE: Yahoo! &SMS
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_05\bin\ssv.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
DPF: {01113300-3E00-11D2-8470-0060089874ED} - hxxps://activatemydsl.verizon.net/sdcCommon/download/DSL/Verizon%20High%20Speed%20Internet%20Installer.cab
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/C/0/C/C0CBBA88-A6F2-48D9-9B0E-1719D1177202/LegitCheckControl.cab
DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - hxxp://gfx1.mail.live.com/mail/w1/resources/MSNPUpld.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1174631574375
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
Hosts: 127.0.0.1 www.spywareinfo.com
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================= FIREFOX ===================
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FF - ProfilePath - c:\docume~1\owner\applic~1\mozilla\firefox\profiles\kimz20n6.default\
FF - prefs.js: browser.startup.homepage - www.google.com
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox 3.1 beta 3\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Skype extension for Firefox: {B13721C7-F507-4982-B2E5-502A71474FED} - c:\program files\mozilla firefox 3.1 beta 3\extensions\{B13721C7-F507-4982-B2E5-502A71474FED}
FF - Ext: avast! WebRep: wrc@avast.com - c:\program files\avast software\avast\webrep\FF
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============= SERVICES / DRIVERS ===============
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R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2011-3-10 371544]
R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2011-3-10 301528]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2011-3-10 19544]
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=============== Created Last 30 ================
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2011-03-10 20:48:41 -------- d-----w- C:\New Folder
2011-03-10 09:52:02 40648 ----a-w- c:\windows\avastSS.scr
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==================== Find3M ====================
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2011-03-16 03:27:40 376480 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-02-09 13:53:52 270848 ----a-w- c:\windows\system32\sbe.dll
2011-02-09 13:53:52 186880 ----a-w- c:\windows\system32\encdec.dll
2011-02-02 07:58:35 2067456 ----a-w- c:\windows\system32\mstscax.dll
2011-01-27 11:57:06 677888 ----a-w- c:\windows\system32\mstsc.exe
2011-01-21 14:44:37 439296 ----a-w- c:\windows\system32\shimgvw.dll
2011-01-07 14:09:02 290048 ----a-w- c:\windows\system32\atmfd.dll
.
============= FINISH: 13:59:18.10 ===============

[Blade81]

Hi,

How old system is this?

Let's see how much RAM you have on your system there:
click start->all programs->accessories->system tools. This will open the System Information window. Scroll down toward the bottom of the window. The amount of RAM is indicated at the bottom of the listed information.

Let me know how much it is.

[Erin_Jade]

Hello sorry it's been a few daysto respond well I'm not sure if this is the info you need because it not labeled RAM,:


OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Name ROX
System Manufacturer Emachines
System Model xxxxxxxxxxxxxx
System Type X86-based PC
Processor x86 Family 6 Model 11 Stepping 1 GenuineIntel ~1395 Mhz
BIOS Version/Date Phoenix 1.03, 3/6/2002
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name ROX\Owner
Time Zone Pacific Daylight Time
Total Physical Memory 128.00 MB
Available Physical Memory 9.14 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 452.05 MB
Page File C:\pagefile.sys


Thank you so much.

[Erin_Jade]

Hello sorry it's been a few days to respond well hopefully this is the info you need.

OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Name ROX
System Manufacturer Emachines
System Model xxxxxxxxxxxxxx
System Type X86-based PC
Processor x86 Family 6 Model 11 Stepping 1 GenuineIntel ~1395 Mhz
BIOS Version/Date Phoenix 1.03, 3/6/2002
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name ROX\Owner
Time Zone Pacific Daylight Time
Total Physical Memory 128.00 MB
Available Physical Memory 9.14 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 452.05 MB
Page File C:\pagefile.sys


Thank you so much.

[Blade81]

Total Physical Memory 128.00 MB

That's way too little for Windows XP. Minimum recommended amount is 512MB. Symptoms you see are likely caused by this low memory.

[Blade81]

Due to inactivity, this thread will now be closed.

Note:If it has been three days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh DDS log and a link to your previous thread. Please do not add any logs that might have been requested in the closed topic, you would be starting fresh.

If it has been less than three days since your last response and you need the thread re-opened, please send me or other MOD a private message (pm). A valid, working link to the closed topic is required.