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Thread: Infected with FakeAlert.gen

  1. #1
    Junior Member
    Join Date
    Apr 2011
    Posts
    1

    Default Infected with FakeAlert.gen

    My computer is now glitched enough that I can't even zip the attach.txt so I've just uploaded it as .txt.

    No other recovery/repair programs have been run since this infection.

    Thanks in advance for your help!

    Tim

    DDS
    ---------------------------------------
    .
    DDS (Ver_11-03-05.01) - NTFSx86
    Run by Audrey at 15:05:09.11 on Sat 04/09/2011
    Internet Explorer: 8.0.6001.19019 BrowserJavaVersion: 1.6.0_22
    Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.3062.1492 [GMT -5:00]
    .
    AV: F-PROT Antivirus for Windows *Enabled/Updated* {31B7FFC6-2716-5A4E-528D-32786E690ED2}
    SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    .
    ============== Running Processes ===============
    .
    C:\Windows\system32\wininit.exe
    C:\Windows\system32\lsm.exe
    C:\Windows\system32\svchost.exe -k DcomLaunch
    C:\Windows\system32\svchost.exe -k rpcss
    C:\Windows\System32\svchost.exe -k NetworkService
    C:\Windows\System32\svchost.exe -k secsvcs
    C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
    C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
    C:\Windows\system32\svchost.exe -k netsvcs
    C:\Windows\system32\svchost.exe -k GPSvcGroup
    C:\Windows\system32\SLsvc.exe
    C:\Windows\system32\svchost.exe -k LocalService
    C:\Windows\System32\spoolsv.exe
    C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
    C:\Windows\system32\Dwm.exe
    C:\Windows\system32\taskeng.exe
    C:\Windows\Explorer.EXE
    C:\Windows\system32\taskeng.exe
    C:\WINDOWS\RtHDVCpl.exe
    C:\hp\support\hpsysdrv.exe
    C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe
    C:\Program Files\Winamp\winampa.exe
    C:\WINDOWS\System32\igfxpers.exe
    C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
    C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
    C:\Program Files\Portrait Displays\Pivot Software\wpCtrl.exe
    C:\Program Files\Portrait Displays\HP My Display\dthtml.exe
    C:\Program Files\FRISK Software\F-PROT Antivirus for Windows\FProtTray.exe
    C:\Program Files\Seagate\SeagateManager\FreeAgent Status\stxmenumgr.exe
    C:\Program Files\Lexmark 2500 Series\lxddmon.exe
    C:\Program Files\Lexmark 2500 Series\lxddamon.exe
    C:\Program Files\Google\Update\1.2.183.39\GoogleCrashHandler.exe
    C:\WINDOWS\ehome\ehtray.exe
    C:\Program Files\Windows Media Player\wmpnscfg.exe
    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    C:\Windows\system32\igfxsrvc.exe
    C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    C:\Windows\ehome\ehmsas.exe
    C:\Program Files\Portrait Displays\Pivot Software\floater.exe
    C:\Windows\system32\attrib.exe
    C:\Program Files\Common Files\Portrait Displays\Shared\HookManager.exe
    C:\Program Files\Common Files\Portrait Displays\Shared\DTSRVC.exe
    C:\Program Files\FRISK Software\F-PROT Antivirus for Windows\FPAVServer.exe
    C:\Program Files\Seagate\SeagateManager\Sync\FreeAgentService.exe
    C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
    C:\Windows\system32\lxbccoms.exe
    C:\Windows\system32\lxddcoms.exe
    C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
    C:\Windows\system32\svchost.exe -k imgsvc
    C:\Windows\System32\svchost.exe -k WerSvcGroup
    C:\Windows\system32\SearchIndexer.exe
    C:\Windows\system32\DRIVERS\xaudio.exe
    C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
    C:\Windows\system32\WUDFHost.exe
    C:\Program Files\Windows Media Player\wmpnetwk.exe
    C:\Windows\System32\mobsync.exe
    C:\Windows\System32\alg.exe
    C:\hp\kbd\kbd.exe
    c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
    C:\Windows\system32\SearchProtocolHost.exe
    C:\Windows\system32\taskmgr.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Windows\system32\SearchFilterHost.exe
    C:\Users\Audrey\Desktop\dds.com
    C:\Windows\system32\wbem\wmiprvse.exe
    .
    ============== Pseudo HJT Report ===============
    .
    uStart Page = hxxp://www.google.com/
    uDefault_Page_URL = hxxp://www.msn.com
    mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=desktop
    BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
    BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
    BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
    BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - No File
    BHO: {9D425283-D487-4337-BAB6-AB8354A81457} - No File
    BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
    BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.6209.1142\swg.dll
    BHO: MSN Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn\toolbar\3.0.1203.0\msneshellx.dll
    BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
    BHO: Google Gears Helper: {e0fefe40-fbf9-42ae-ba58-794ca7e3fb53} - c:\program files\google\google gears\internet explorer\0.5.36.0\gears.dll
    TB: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File
    TB: MSN Toolbar: {1e61ed7c-7cb8-49d6-b9e9-ab4c880c8414} - c:\program files\msn\toolbar\3.0.1203.0\msneshellx.dll
    TB: {9D425283-D487-4337-BAB6-AB8354A81457} - No File
    TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
    TB: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
    uRun: [EPSON Stylus Photo RX595 Series] c:\windows\system32\spool\drivers\w32x86\3\e_faticla.exe /fu "c:\users\audrey\appdata\local\temp\E_S6B56.tmp" /EF "HKCU"
    uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
    uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
    uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
    uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
    uRun: [LCMyAmbwrqChl] c:\programdata\LCMyAmbwrqChl.exe
    uRunOnce: [Shockwave Updater] c:\windows\system32\adobe\shockwave 11\SwHelper_1150595.exe -Update -1150595 -"Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30618; .NET4.0C; msn OptimizedIE8;ENUS)" -"http://espn.go.com/free-online-games/dcrFrame?swfPath=http://a.espncdn.com/arcade/prod/games/day_drive/20090610/day_drive.dcr&width=640&height=480&sw2=&gameID=54&swlist="
    mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
    mRun: [RtHDVCpl] RtHDVCpl.exe
    mRun: [hpsysdrv] c:\hp\support\hpsysdrv.exe
    mRun: [KBD] c:\hp\kbd\KbdStub.EXE
    mRun: [OsdMaestro] "c:\program files\hewlett-packard\on-screen osd indicator\OSD.exe"
    mRun: [HP Health Check Scheduler] [ProgramFilesFolder]Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
    mRun: [<NO NAME>]
    mRun: [WinampAgent] "c:\program files\winamp\winampa.exe"
    mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
    mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
    mRun: [Persistence] c:\windows\system32\igfxpers.exe
    mRun: [IAAnotif] "c:\program files\intel\intel matrix storage manager\Iaanotif.exe"
    mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
    mRun: [PivotSoftware] "c:\program files\portrait displays\pivot software\wpctrl.exe"
    mRun: [DT HPW] c:\program files\portrait displays\hp my display\DTHtml.exe -startup_folder
    mRun: [F-PROT Antivirus Tray application] c:\program files\frisk software\f-prot antivirus for windows\FProtTray.exe
    mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 10.0\reader\Reader_sl.exe"
    mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
    mRun: [CarboniteSetupLite] "c:\program files\carbonite\CarbonitePreinstaller.exe" /preinstalled /showonfirst /reshowat=900
    mRun: [MaxMenuMgr] "c:\program files\seagate\seagatemanager\freeagent status\StxMenuMgr.exe"
    mRun: [lxddmon.exe] "c:\program files\lexmark 2500 series\lxddmon.exe"
    mRun: [lxddamon] "c:\program files\lexmark 2500 series\lxddamon.exe"
    mRunOnce: [Uninstall Adobe Download Manager] "c:\windows\system32\rundll32.exe" "c:\program files\nos\bin\getPlus_Helper_3004.dll",Uninstall /IE2883E8F-472F-4fb0-9522-AC9BF37916A7 /Get1noarp
    mRunOnce: [SpybotSnD] "c:\program files\spybot - search & destroy\SpybotSD.exe" /autocheck
    mRunOnce: [NetSetup] E:\SetupAssistant.exe /r1
    mRunOnce: [*Restore] c:\windows\system32\rstrui.exe /runonce
    StartupFolder: c:\users\audrey\appdata\roaming\micros~1\windows\startm~1\programs\startup\erunta~1.lnk - c:\program files\erunt\AUTOBACK.EXE
    StartupFolder: c:\users\audrey\appdata\roaming\micros~1\windows\startm~1\programs\startup\openof~1.lnk - c:\program files\openoffice.org 3\program\quickstart.exe
    mPolicies-system: ConsentPromptBehaviorAdmin = 0 (0x0)
    mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
    IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html
    IE: {09C04DA7-5B76-4EBC-BBEE-B25EAC5965F5} - {0B4350D1-055F-47A3-B112-5F2F2B0D6F08} - c:\program files\google\google gears\internet explorer\0.5.36.0\gears.dll
    IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
    IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
    DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
    DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
    DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
    DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
    DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
    Notify: igfxcui - igfxdev.dll
    Hosts: 127.0.0.1 www.spywareinfo.com
    .
    ================= FIREFOX ===================
    .
    FF - ProfilePath - c:\users\audrey\appdata\roaming\mozilla\firefox\profiles\1pmygvp6.default\
    FF - prefs.js: browser.search.selectedEngine - Bing
    FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
    FF - prefs.js: keyword.URL - hxxp://www.bing.com/search?pc=ZUGO&form=ZGAADF&q=
    FF - component: c:\program files\google\google gears\firefox\lib\ff36\gears.dll
    FF - plugin: c:\program files\common files\research in motion\bbwebsllauncher\NPWebSLLauncher.dll
    FF - plugin: c:\program files\google\update\1.2.183.39\npGoogleOneClick8.dll
    FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
    FF - plugin: c:\program files\microsoft silverlight\4.0.60129.0\npctrlui.dll
    FF - plugin: c:\program files\nos\bin\np_gp.dll
    FF - plugin: c:\users\audrey\appdata\locallow\unity\webplayer\loader\npUnity3D32.dll
    .
    ============= SERVICES / DRIVERS ===============
    .
    R0 FPAV_RTP;FPAV_RTP;c:\windows\system32\drivers\FStopW.sys [2010-12-16 700632]
    R0 fsbts;fsbts;c:\windows\system32\drivers\fsbts.sys [2010-10-17 41624]
    R2 FPAVServer;F-PROT Antivirus for Windows system;c:\program files\frisk software\f-prot antivirus for windows\FPAVServer.exe [2010-11-3 83624]
    R2 FreeAgentGoNext Service;Seagate Service;c:\program files\seagate\seagatemanager\sync\FreeAgentService.exe [2009-12-18 189736]
    S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
    S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2009-7-3 133104]
    S3 CamdAudio;CamdAudio;c:\windows\system32\drivers\CamdAudio.sys [2010-1-24 23096]
    S3 CamdVideo;CamdVideo;c:\windows\system32\drivers\CamdVideo.sys [2010-1-24 3768]
    S4 Akamai;Akamai NetSession Interface;c:\windows\system32\svchost.exe -k Akamai [2008-1-20 21504]
    .
    =============== Created Last 30 ================
    .
    2011-04-08 06:22:10 6792528 ----a-w- c:\progra~2\microsoft\windows defender\definition updates\{285c0f1b-a8e3-43e5-8818-12a728781c47}\mpengine.dll
    2011-04-01 17:51:09 49904 ----a-r- c:\windows\system32\drivers\BVRPMPR5.SYS
    2011-04-01 17:49:48 -------- d--h--w- C:\Netgear
    2011-03-22 23:32:08 142296 ----a-w- c:\program files\mozilla firefox\components\browsercomps.dll
    2011-03-22 23:32:07 781272 ----a-w- c:\program files\mozilla firefox\mozsqlite3.dll
    2011-03-22 23:32:07 728024 ----a-w- c:\program files\mozilla firefox\libGLESv2.dll
    2011-03-22 23:32:07 1975768 ----a-w- c:\program files\mozilla firefox\D3DCompiler_42.dll
    2011-03-22 23:32:07 1893336 ----a-w- c:\program files\mozilla firefox\d3dx9_42.dll
    2011-03-22 23:32:07 1874904 ----a-w- c:\program files\mozilla firefox\mozjs.dll
    2011-03-22 23:32:07 15832 ----a-w- c:\program files\mozilla firefox\mozalloc.dll
    2011-03-22 23:32:07 142296 ----a-w- c:\program files\mozilla firefox\libEGL.dll
    .
    ==================== Find3M ====================
    .
    2011-02-02 23:11:20 222080 ------w- c:\windows\system32\MpSigStub.exe
    2006-05-03 17:06:54 163328 --sha-r- c:\windows\system32\flvDX.dll
    2007-02-21 18:47:16 31232 --sha-r- c:\windows\system32\msfDX.dll
    2008-03-16 20:30:52 216064 --sha-r- c:\windows\system32\nbDX.dll
    .
    ============= FINISH: 15:07:37.76 ===============

    SPYBOT results
    -----------------------------------
    Fraud.WindowsRecovery: [SBI $9C8FE954] Settings (Registry value, nothing done)
    HKEY_USERS\S-1-5-21-736439813-271842921-2909329676-1000\Software\75fa38b7-8b94-4995-ad32-52e938867954

    Fraud.WindowsRecovery: [SBI $597FC39E] Settings (Registry value, nothing done)
    HKEY_USERS\S-1-5-21-736439813-271842921-2909329676-1000\Software\BD

    Right Media: Tracking cookie (Internet Explorer: Audrey) (Cookie, nothing done)


    BurstMedia: Tracking cookie (Chrome: Chrome) (Cookie, nothing done)


    Zedo: Tracking cookie (Chrome: Chrome) (Cookie, nothing done)


    Zedo: Tracking cookie (Chrome: Chrome) (Cookie, nothing done)


    Zedo: Tracking cookie (Chrome: Chrome) (Cookie, nothing done)


    Zedo: Tracking cookie (Chrome: Chrome) (Cookie, nothing done)


    MediaPlex: Tracking cookie (Chrome: Chrome) (Cookie, nothing done)


    MediaPlex: Tracking cookie (Chrome: Chrome) (Cookie, nothing done)


    DoubleClick: Tracking cookie (Chrome: Chrome) (Cookie, nothing done)


    Statcounter: Tracking cookie (Chrome: Chrome) (Cookie, nothing done)


    WebTrends live: Tracking cookie (Chrome: Chrome) (Cookie, nothing done)


    DoubleClick: Tracking cookie (Chrome: Chrome) (Cookie, nothing done)


    MediaPlex: Tracking cookie (Chrome: Chrome) (Cookie, nothing done)



    --- Spybot - Search & Destroy version: 1.6.2 (build: 20090126) ---

    2009-01-26 blindman.exe (1.0.0.8)
    2009-01-26 SDFiles.exe (1.6.1.7)
    2009-01-26 SDMain.exe (1.0.0.6)
    2009-01-26 SDShred.exe (1.0.2.5)
    2009-01-26 SDUpdate.exe (1.6.0.12)
    2009-01-26 SDWinSec.exe (1.0.0.12)
    2009-01-26 SpybotSD.exe (1.6.2.46)
    2009-03-05 TeaTimer.exe (1.6.6.32)
    2010-11-28 unins000.exe (51.49.0.0)
    2009-01-26 Update.exe (1.6.0.7)
    2009-11-04 advcheck.dll (1.6.5.20)
    2007-04-02 aports.dll (2.1.0.0)
    2008-06-14 DelZip179.dll (1.79.11.1)
    2009-01-26 SDHelper.dll (1.6.2.14)
    2008-06-19 sqlite3.dll
    2009-01-26 Tools.dll (2.1.6.10)
    2009-01-16 UninsSrv.dll (1.0.0.0)
    2011-03-18 Includes\Adware.sbi (*)
    2011-03-22 Includes\AdwareC.sbi (*)
    2010-08-13 Includes\Cookies.sbi (*)
    2010-12-14 Includes\Dialer.sbi (*)
    2011-03-08 Includes\DialerC.sbi (*)
    2011-02-24 Includes\HeavyDuty.sbi (*)
    2011-03-29 Includes\Hijackers.sbi (*)
    2011-03-29 Includes\HijackersC.sbi (*)
    2010-09-15 Includes\iPhone.sbi (*)
    2010-12-14 Includes\Keyloggers.sbi (*)
    2011-03-08 Includes\KeyloggersC.sbi (*)
    2004-11-29 Includes\LSP.sbi (*)
    2011-04-05 Includes\Malware.sbi (*)
    2011-04-05 Includes\MalwareC.sbi (*)
    2011-02-24 Includes\PUPS.sbi (*)
    2011-03-15 Includes\PUPSC.sbi (*)
    2010-01-25 Includes\Revision.sbi (*)
    2009-01-13 Includes\Security.sbi (*)
    2011-03-08 Includes\SecurityC.sbi (*)
    2008-06-03 Includes\Spybots.sbi (*)
    2008-06-03 Includes\SpybotsC.sbi (*)
    2011-02-24 Includes\Spyware.sbi (*)
    2011-03-15 Includes\SpywareC.sbi (*)
    2010-03-08 Includes\Tracks.uti
    2010-12-28 Includes\Trojans.sbi (*)
    2011-04-05 Includes\TrojansC-02.sbi (*)
    2011-03-29 Includes\TrojansC-03.sbi (*)
    2011-03-08 Includes\TrojansC-04.sbi (*)
    2011-04-06 Includes\TrojansC-05.sbi (*)
    2011-03-08 Includes\TrojansC.sbi (*)
    2008-03-04 Plugins\Chai.dll
    2008-03-05 Plugins\Fennel.dll
    2008-02-26 Plugins\Mate.dll
    2007-12-24 Plugins\TCPIPAddress.dll

  2. #2
    Emeritus-Security Expert
    Join Date
    Nov 2005
    Location
    Florida's SpaceCoast
    Posts
    15,208

    Default




    Please read Before You Post
    While best efforts are made to assist in removing infections safely, unexpected stuff can happen. It is advisable that you back up your important data before starting any clean up procedure. Neither Safer Networking Forums nor the Analyst providing the advice may be held responsible for any loss.

    Until we deem your system clean I am going to ask you not to install or uninstall any software or hardware except for the programs we may run.


    Please download ATF Cleaner by Atribune to your desktop.
    • Double-click ATF-Cleaner.exe to run the program.
    • Under Main choose: Select All
    • Click the Empty Selected button.
    Your system may start up slower after running ATF Cleaner, this is expected but will be back to normal after the first or second boot up
    Please note: If you use online banking or are registered online with any other organizations, ensure you have memorized password and other personal information as removing cookies will temporarily disable the auto-login facility.







    Please download Malwarebytes from Here or Here

    • Double-click mbam-setup.exe and follow the prompts to install the program.
    • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, select Perform quick scan, then click Scan.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Be sure that everything is checked, and click Remove Selected .
    • When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
    • Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot.
    Post the report please
    Microsoft MVP Consumer Security 2007-2008-2009-2010-2011-2012-2013-2014

    ERROR MESSAGE 386
    No KeyBoard Detected
    Press F1 To Continue

    Just a reminder that threads will be closed if no reply in 3 days.

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