Hi,
I am seeing markers in your log for Rogers AV and also McAfee and Symantec, you should only have one AV, more than one is overkill and will severely hamper system performance and cause other issues. Which one do you want to keep ?
You have Ask Toolbar installed, you need to remove this via Add Remove Programs in the Control Panel
* It promotes its toolbars on sites targeted at kids.
* It promotes its toolbars through ads that appear to be part of other companies' sites.
* It promotes its toolbars through other companies' spyware.
* It is Installed without any disclosure whatsoever and without any consent from the user whatsoever.
* It solicits installations via "deceptive door openers" that do not accurately describe the offer; failing to affirmatively show a license agreement; linking to a EULA via an off-screen link.
* It makes confusing changes to user's browsers - increasing Ask's revenues while taking users to pages they didn't intend to visit.
Backup Your Registry with ERUNT:
Note: to restore your registry, go to the backup folder and start ERDNT.exe
- Download erunt.zip to your Desktop from here:
http://aumha.org/downloads/erunt.zip- Right-click erunt.zip, select Extract All... and follow the prompts to extract ERUNT to a new folder on your Desktop
- Inside the new folder, double-click ERUNT.exe to start the program
- OK all the prompts to back up your registry to the default location.
Open OTL.exe
- Copy/paste the following text written inside of the code box into the Custom Scans/Fixes box located at the bottom of OTL
Code::processes killallprocesses :OTL O2 - BHO: (no name) - {CCB3638E-35AB-45B3-A96F-8D45295CA9E2} - No CLSID value found. O2 - BHO: (no name) - {F0D4B231-DA4B-4daf-81E4-DFEE4931A4AA} - No CLSID value found. O3 - HKU\.DEFAULT\..\Toolbar\WebBrowser: (no name) - {5B327C15-C1B7-4D1F-A5B7-A2F5FFDF2881} - No CLSID value found. O3 - HKU\S-1-5-18\..\Toolbar\WebBrowser: (no name) - {5B327C15-C1B7-4D1F-A5B7-A2F5FFDF2881} - No CLSID value found. O3 - HKU\S-1-5-21-1868238242-3347771443-3143855081-1010\..\Toolbar\ShellBrowser: (no name) - {5B327C15-C1B7-4D1F-A5B7-A2F5FFDF2881} - No CLSID value found. O3 - HKU\S-1-5-21-1868238242-3347771443-3143855081-1010\..\Toolbar\WebBrowser: (no name) - {5B327C15-C1B7-4D1F-A5B7-A2F5FFDF2881} - No CLSID value found. :Services :Reg :Files ipconfig /release /c ipconfig /renew /c ipconfig /flushdns /c :Commands [purity] [resethosts] [emptytemp] [start explorer] [Reboot]- Then click the Run Fix button at the top. <--Not run Scan
- Let the program run unhindered, reboot when it is done
- Then post the results of the log it produces.
- Then run a new scan and post a new OTL log ( don't check the boxes beside LOP Check or Purity this time )