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Thread: Trojan wiped out start menu and more

  1. #11
    Security Expert: Emeritus Blade81's Avatar
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    Good. Those findings will be cleaned when system restore is resetted and ComboFix uninstalled (instructions below).

    Are you still noticing any problems? If not, it's time to secure your system to prevent against further intrusions.


    THESE STEPS ARE VERY IMPORTANT

    Let's reset system restore
    Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: You will lose all previous restore points which are likely to be infected. Please note you need Administrator Access to do clean the restore points.

    1. Turn off System Restore.
    On the Desktop, right-click My Computer.
    Click Properties.
    Click the System Restore tab.
    Check Turn off System Restore.
    Click Apply, and then click OK.

    2. Reboot.

    3. Turn ON System Restore.
    On the Desktop, right-click My Computer.
    Click Properties.
    Click the System Restore tab.
    UN-Check *Turn off System Restore*.
    Click Apply, and then click OK.
    NOTE: only do this ONCE,NOT on a regular basis


    Now lets uninstall ComboFix:
    • Click START then RUN
    • Now copy-paste Combofix /uninstall in the runbox and click OK



    UPDATING WINDOWS AND INTERNET EXPLORER

    IMPORTANT: You Need to Update Windows and Internet Explorer to protect your computer from the malware that is around on the Internet. Please go to the windows update site to get the critical updates.

    If you are running Microsoft Office, or any portion thereof, go to the Microsoft's Office Update site and make sure you have at least all the critical updates installed (Free) Microsoft Office Update.


    Make your Internet Explorer more secure

    This can be done by following these simple instructions:
    From within Internet Explorer click on the Tools menu and then click on Options.
    Click once on the Security tab
    Click once on the Internet icon so it becomes highlighted.
    Click once on the Custom Level button.
    Change the Download signed ActiveX controls to Prompt
    Change the Download unsigned ActiveX controls to Disable
    Change the Initialize and script ActiveX controls not marked as safe to Disable
    Change the Installation of desktop items to Prompt
    Change the Launching programs and files in an IFRAME to Prompt
    Change the Navigate sub-frames across different domains to Prompt
    When all these settings have been made, click on the OK button.
    If it prompts you as to whether or not you want to save the settings, press the Yes button.
    Next press the Apply button and then the OK to exit the Internet Properties page.


    Download and run Secunia Personal Software Inspector (PSI) and fix its findings.


    Just a final reminder for you. I am trying to stress these two points.
    UPDATE UPDATE UPDATE!!! Make sure you do this about every 1-2 weeks.
    Make sure all of your security programs are up to date.
    Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.


    Once again, please post and tell me how things are going with your system... problems etc.

    Have a great day,
    Blade
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  2. #12
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    Ok, I:

    reset system restore
    uninstalled ComboFix
    Updated Windows and Internet Explorer
    Ran and fixed the findings from Secunia Personal Software Inspector

    I have Windows set to automatically send updates to my computer. Should I still visit the site on a regular basis to be sure everything is up to date?

    Is there anything else I need to do?

    Thanks again for all your help. My computer is running better than is has in a long time.

  3. #13
    Security Expert: Emeritus Blade81's Avatar
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    Hi,

    That's all . Having Windows updates set to automatic should be enough. It won't do any harm to occasionally visit Windows Update and check if there're any important updates waiting there.
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  4. #14
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    Will do!! Thanks again!!

  5. #15
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    Oops! Looks like I still have an issue. Can play YouTube videos, but get no sound. Am I missing a particular program for that? The speakers are working and I can get the usual computer sounds.

  6. #16
    Security Expert: Emeritus Blade81's Avatar
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    Hi,

    Uninstall current Flash versions by following instructions here. Fresh version can be obtained here. See if sound issue still occurs.
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  7. #17
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    Uninstalled and reinstalled Flash. Still no sound on YouTube.

  8. #18
    Security Expert: Emeritus Blade81's Avatar
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    Hi,

    Please see if this helps.
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  9. #19
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    Nope! Now no sound at all, computer-generated or from any videos.

  10. #20
    Security Expert: Emeritus Blade81's Avatar
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    Hi,

    Were the sounds totally gone after some specific step in those steps linked in my previous post? See if device manager has any exclamation marks present (click start->right click on computer and select properties->go to device manager there).
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

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