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Thread: AVG keeps finding news instances of... something

  1. #1
    Member
    Join Date
    Nov 2011
    Posts
    31

    Default AVG keeps finding news instances of... something

    A0105378.exe is the file that AVG keeps finding and ultimately quarantining. But it's come up 3 or 4 times in the last day.

    Many thanks in advance!

    .
    DDS (Ver_2011-08-26.01) - NTFSx86
    Internet Explorer: 8.0.6001.18702
    Run by moe at 12:31:17 on 2011-11-01
    Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1918.349 [GMT 1:00]
    .
    AV: AVG Anti-Virus Free Edition 2012 *Enabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}
    AV: Lavasoft Ad-Watch Live! Anti-Virus *Enabled/Updated* {A1C4F2E0-7FDE-4917-AFAE-013EFC3EDE33}
    .
    ============== Running Processes ===============
    .
    C:\PROGRA~1\AVG\AVG2012\avgrsx.exe
    C:\Program Files\AVG\AVG2012\avgcsrvx.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost -k DcomLaunch
    svchost.exe
    C:\WINDOWS\System32\svchost.exe -k netsvcs
    svchost.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    svchost.exe
    C:\WINDOWS\System32\WLTRYSVC.EXE
    C:\WINDOWS\System32\bcmwltry.exe
    C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
    C:\WINDOWS\system32\spoolsv.exe
    svchost.exe
    C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\Program Files\AVG\AVG2012\avgwdsvc.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\Hotspot Shield\bin\openvpnas.exe
    C:\Program Files\Hotspot Shield\HssWPR\hsssrv.exe
    C:\Program Files\Hotspot Shield\bin\hsswd.exe
    C:\Program Files\AVG\AVG2012\avgnsx.exe
    C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
    C:\WINDOWS\system32\svchost.exe -k imgsvc
    C:\Program Files\Common Files\Acronis\Fomatik\TrueImageTryStartService.exe
    C:\WINDOWS\system32\SearchIndexer.exe
    C:\Program Files\AVG\AVG2012\AVGIDSAgent.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\System32\svchost.exe -k HTTPFilter
    C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
    C:\WINDOWS\system32\wscntfy.exe
    C:\WINDOWS\system32\WLTRAY.exe
    C:\Program Files\SigmaTel\C-Major Audio\WDM\stsystra.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe
    C:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe
    C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE
    C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
    C:\Program Files\AVG\AVG2012\avgtray.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\WINDOWS\vVX1000.exe
    C:\Program Files\Common Files\Nero\Lib\NMBgMonitor.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Olympus\DeviceDetector\DevDtct2.exe
    C:\Program Files\Windows Desktop Search\WindowsSearch.exe
    C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
    C:\Documents and Settings\moe\Application Data\Dropbox\bin\Dropbox.exe
    C:\Program Files\Common Files\Nero\Lib\NMIndexStoreSvr.exe
    C:\WINDOWS\system32\wbem\wmiapsrv.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
    C:\Program Files\DivX\DivX Update\DivXUpdate.exe
    C:\Program Files\Real\RealPlayer\update\realsched.exe
    C:\Documents and Settings\moe\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\moe\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\moe\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\moe\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\moe\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\moe\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\moe\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\moe\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\moe\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\moe\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\moe\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\moe\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\moe\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\moe\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\moe\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\moe\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\moe\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\moe\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\moe\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\moe\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\moe\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\moe\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\moe\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\moe\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\moe\Local Settings\Application Data\Google\Google Talk Plugin\googletalkplugin.exe
    C:\WINDOWS\system32\SearchProtocolHost.exe
    .
    ============== Pseudo HJT Report ===============
    .
    uStart Page = hxxp://mail.google.com/mail/?source=navclient-ff&shva=1#inbox
    uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
    uDefault_Page_URL = about:blank
    uInternet Settings,ProxyOverride = *.local
    uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
    BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
    BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\ie\rpbrowserrecordplugin.dll
    BHO: DivX Plus Web Player HTML5 <video>: {326e768d-4182-46fd-9c16-1449a49795f4} - c:\program files\divx\divx plus web player\ie\divxhtml5\DivXHTML5.dll
    BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg2012\avgssie.dll
    BHO: Hotspot Shield Class: {f9e4a054-e9b1-4bc3-83a3-76a1ae736170} - c:\program files\hotspot shield\hssie\HssIE.dll
    TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
    TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
    TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
    uRun: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "c:\program files\common files\nero\lib\NMBgMonitor.exe"
    uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
    uRun: [Google Update] "c:\documents and settings\moe\local settings\application data\google\update\GoogleUpdate.exe" /c
    uRun: [pamela.exe] "c:\program files\pamela\Pamela.exe"
    uRun: [Skype] "c:\program files\skype\phone\Skype.exe" /nosplash /minimized
    mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
    mRun: [ATICCC] "c:\program files\ati technologies\ati.ace\CLIStart.exe"
    mRun: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\stsystra.exe
    mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
    mRun: [TrueImageMonitor.exe] c:\program files\acronis\trueimagehome\TrueImageMonitor.exe
    mRun: [AcronisTimounterMonitor] c:\program files\acronis\trueimagehome\TimounterMonitor.exe
    mRun: [Acronis Scheduler2 Service] "c:\program files\common files\acronis\schedule2\schedhlp.exe"
    mRun: [AVG_TRAY] "c:\program files\avg\avg2012\avgtray.exe"
    mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
    mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
    mRun: [NeroFilterCheck] c:\program files\common files\nero\lib\NeroCheck.exe
    mRun: [NBKeyScan] "c:\program files\nero\nero8\nero backitup\NBKeyScan.exe"
    mRun: [VX1000] c:\windows\vVX1000.exe
    mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
    mRun: [TkBellExe] "c:\program files\real\realplayer\update\realsched.exe" -osboot
    dRunOnce: [_nltide_2] regsvr32 /s /n /i:U shell32
    StartupFolder: c:\docume~1\moe\startm~1\programs\startup\dropbox.lnk - c:\documents and settings\moe\application data\dropbox\bin\Dropbox.exe
    StartupFolder: c:\docume~1\moe\startm~1\programs\startup\erunta~1.lnk - c:\program files\erunt\AUTOBACK.EXE
    StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\device~1.lnk - c:\program files\olympus\devicedetector\DevDtct2.exe
    StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\window~1.lnk - c:\program files\windows desktop search\WindowsSearch.exe
    IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
    IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_E11712C84EA7E12B.dll/cmsidewiki.html
    IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
    IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
    IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
    Trusted Zone: microsoft.com\support
    Trusted Zone: speedtest.net\www
    DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1310704740187
    TCP: DhcpNameServer = 192.168.2.1
    TCP: Interfaces\{437F6C09-69C6-43A2-96BA-F21E51DDE9BA} : DhcpNameServer = 192.168.2.1
    Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg2012\avgpp.dll
    Notify: AtiExtEvent - Ati2evxx.dll
    SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
    SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
    LSA: Authentication Packages = msv1_0 relog_ap
    Hosts: 127.0.0.1 www.spywareinfo.com
    .
    ============= SERVICES / DRIVERS ===============
    .
    R0 AVGIDSEH;AVGIDSEH;c:\windows\system32\drivers\AVGIDSEH.sys [2011-2-22 23120]
    R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2011-3-16 32592]
    R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2011-8-28 64512]
    R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2011-1-7 229840]
    R1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2011-3-1 40016]
    R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2011-4-5 295248]
    R2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg2012\AVGIDSAgent.exe [2011-9-12 5265248]
    R2 avgwd;AVG WatchDog;c:\program files\avg\avg2012\avgwdsvc.exe [2011-8-2 192776]
    R2 hshld;Hotspot Shield Service;c:\program files\hotspot shield\bin\openvpnas.exe [2011-10-6 288088]
    R2 HssWd;Hotspot Shield Monitoring Service;c:\program files\hotspot shield\bin\hsswd.exe -product hss --> c:\program files\hotspot shield\bin\hsswd.exe -product HSS [?]
    R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2011-8-18 2152152]
    R3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\AVGIDSDriver.sys [2011-4-15 134608]
    R3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\AVGIDSFilter.sys [2011-2-10 24272]
    R3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\AVGIDSShim.sys [2011-2-10 16720]
    R3 Lavasoft Kernexplorer;Lavasoft helper driver;c:\program files\lavasoft\ad-aware\kernexplorer.sys [2011-8-18 15232]
    S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
    S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2011-7-21 136176]
    S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2011-7-21 136176]
    S3 WinRM;Windows Remote Management (WS-Management);c:\windows\system32\svchost.exe -k WINRM [2008-4-14 14336]
    S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
    .
    =============== Created Last 30 ================
    .
    2011-10-25 13:05:55 -------- d-----w- c:\program files\MALWAREBYTES ANTI-MALWARE
    2011-10-24 17:59:58 -------- d--h--w- C:\$AVG
    2011-10-24 10:09:21 -------- d-----w- c:\documents and settings\moe\application data\AVG2012
    2011-10-24 10:07:25 -------- d-----w- c:\documents and settings\all users\application data\AVG2012
    2011-10-21 00:46:53 -------- d-----w- c:\program files\AVIcodec
    2011-10-21 00:38:03 -------- d-----w- c:\documents and settings\moe\application data\DDMSettings
    2011-10-17 15:33:56 -------- d-----w- c:\windows\pss
    2011-10-12 18:51:12 -------- d-----w- c:\program files\common files\xing shared
    .
    ==================== Find3M ====================
    .
    2011-11-01 09:48:49 172544 ----a-w- c:\windows\system32\RemoteControl.dll
    2011-10-31 10:37:55 44544 ----a-w- c:\windows\system32\agremove.exe
    2011-09-26 09:41:20 611328 ----a-w- c:\windows\system32\uiautomationcore.dll
    2011-09-26 09:41:20 220160 ----a-w- c:\windows\system32\oleacc.dll
    2011-09-26 09:41:14 20480 ----a-w- c:\windows\system32\oleaccrc.dll
    2011-09-13 04:30:10 32592 ----a-w- c:\windows\system32\drivers\avgrkx86.sys
    2011-09-09 09:12:13 599040 ----a-w- c:\windows\system32\crypt32.dll
    2011-09-06 13:20:51 1858944 ----a-w- c:\windows\system32\win32k.sys
    2011-08-31 15:00:50 22216 ----a-w- c:\windows\system32\drivers\mbam.sys
    2011-08-28 21:01:49 16432 ----a-w- c:\windows\system32\lsdelete.exe
    2011-08-28 21:01:49 101720 ----a-w- c:\windows\system32\drivers\SBREDrv.sys
    2011-08-22 23:48:55 916480 ----a-w- c:\windows\system32\wininet.dll
    2011-08-22 23:48:54 43520 ------w- c:\windows\system32\licmgr10.dll
    2011-08-22 23:48:54 1469440 ------w- c:\windows\system32\inetcpl.cpl
    2011-08-22 11:56:39 385024 ------w- c:\windows\system32\html.iec
    2011-08-18 13:25:12 64512 ----a-w- c:\windows\system32\drivers\Lbd.sys
    2011-08-17 13:49:54 138496 ----a-w- c:\windows\system32\drivers\afd.sys
    .
    ============= FINISH: 12:32:33.25 ===============

  2. #2
    Emeritus
    Join Date
    Apr 2011
    Location
    USA
    Posts
    1,038

    Default

    Hi and Welcome!! My name is Jeff. I would be more than happy to take a look at your malware results logs and help you with solving any malware problems you might have. Logs can take a while to research, so please be patient and know that I am working hard to get you a clean and functional system back in your hands. I'd be grateful if you would note the following:
    • The fixes are specific to your problem and should only be used for the issues on this machine.
    • It's often worth reading through these instructions and printing them for ease of reference.
    • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
    • Please reply to this thread. Do not start a new topic.

    IMPORTANT NOTE : Please do not delete, download or install anything unless instructed to do so.
    DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision. Doing so could make your system inoperable and could require a full reinstall of your Operating System and losing all your programs and data.


    Having said that....Let's get going!! :thumbup:
    ----------

    GMER

    Download GMER Rootkit Scanner from here or here.
    • Extract the contents of the zipped file to desktop.
    • Double click GMER.exe. If asked to allow gmer.sys driver to load, please consent .
    • If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO.


      Click the image to enlarge it
    • In the right panel, you will see several boxes that have been checked. Uncheck the following ...
      • IAT/EAT
      • Drives/Partition other than Systemdrive (typically C:\)
      • Show All (don't miss this one)
    • Then click the Scan button & wait for it to finish.
    • Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
    • Save it where you can easily find it, such as your desktop, and attach it in your reply.


    **Caution**
    Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries
    .
    ----------

  3. #3
    Member
    Join Date
    Nov 2011
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    Default

    Thanks Jeff for taking on my case.

    (Incidentally, "show all" is unchecked by default, yes? I left it unchecked.)

  4. #4
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    Join Date
    Nov 2011
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    Default

    BTW, my machine was just performing very slowly. Extremely slowly. So I checked the task manager and noticed that the CPU was working at a consistent 40-60% but the idle process was close to 99%, and there was very little activity from any other processes in the list. (is this indicative of a rootkit?)

    Anyway, I just wanted to update the thread since this is new since my last post.

  5. #5
    Emeritus
    Join Date
    Apr 2011
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    USA
    Posts
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    Default

    Hi Kenny5277,

    I see that you have both AVG and Lavasoft antivirus programs running at the same time. Having more than one antivirus program actively running at the same time can seriously degrade the performance of your computer. Please uninstall either AVG or Lavasoft using Add/Remove Programs.
    ------------

    Please read through these instructions to familarize yourself with what to expect when this tool runs

    Download ComboFix from one of these locations:

    Link 1
    Link 2

    * IMPORTANT !!! Save ComboFix.exe to your Desktop

    • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : How to Disable your Security Programs
    • Double click on ComboFix.exe & follow the prompts.
    • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
    • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.


    **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


    Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:



    Click on Yes, to continue scanning for malware.

    When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

    Notes:

    1.Do not mouse-click Combofix's window while it is running. That may cause it to stall.
    2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
    3. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.
    ----------

  6. #6
    Member
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    Nov 2011
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    Default

    I didn't realize that when I installed Ad-Aware, that there was also an antivirus component (or I guess I assumed Ad-watch was somehow distinct). I believe I've deactivated Ad-watch. Should I uninstall Ad-Aware?

    ComboFix.txt attached.

  7. #7
    Emeritus
    Join Date
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    USA
    Posts
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    Default

    Hi Kenny5277

    It isn't necessary to uninstall Ad-aware but just be sure that the real-time antivirus scanner is not on if you are going to use AVG. Just as an option you could use the Ad-aware antivirus and remove AVG completely and then there would be no chance of conflicts. If you choose to remove AVG let me know because there is a special tool we can use to remove it completely as AVG many times will leave a lot of extras on a computer.
    ----------

    I need some information on some unidentified files. We will use Virustotal Please submit these files for analysis

    To submit a file to virustotal, please click VirusTotal

    copy and paste the following into the upload a file box (one at a time if more than one file is listed)

    c:\windows\system32\rpcnetp.exe

    scroll down a bit and click "send file", wait for the results and post them in your next reply.

    Please note that sometimes the scans take a few minutes. Please ensure that the scan has completed and the results are complete before submitting the next sample. Also please make sure each result is clearly identified as to which sample they belong to.
    ----------

    Please download SystemLook from one of the links below and save it to your Desktop.
    Download Mirror #1
    Download Mirror #2

    • Right-click and Run as Administrator SystemLook.exe to run it.
    • Copy the content of the following codebox into the main textfield:
      Code:
      :filefind
      *sfcfiles.dll
    • Click the Look button to start the scan.
    • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
    Note: The log can also be found on your Desktop entitled SystemLook.txt
    ----------

    In your next reply please post the logs created by VirusTotal and SystemLook.

  8. #8
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    Default

    Jeff, looking at the VirusTotal page I don't see a field where I can copy and paste the file address. I only see a "choose file" button which opens windows explorer. But when I look in the location for the file you mention it's not there.

    Am I missing something obvious here?

  9. #9
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    Default

    Another question. With regard to SystemLook, and running as an administrator. From the right-click menu, I click "run as" and then a window pops up giving me the option to run on my account (Moe), another unused account (Korby), or as "Administrator" which is password protected. I've always just used Moe for everything which I believe has full admin rights. I actually didn't know there was another account called "Administrator". (It's not present on the log on screen).

    The point is, "Administrator" is passworded and I don't know what the password is. Can I run it on my account if it has admin privileges?

  10. #10
    Emeritus
    Join Date
    Apr 2011
    Location
    USA
    Posts
    1,038

    Default

    Hi,

    Don't worry about the VirusTotal instructions for now. We can come back to that if need be.
    ---------

    In regards to SystemLook please just double click to run it. That was my fault as I put the instructions for a Vista/7 system down instead of Windows XP.

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