Hi pallmall,
Firstly, welcome to the Safer-Networking Malware Removal Forum.
My name is Scolabar, and I'll be helping you with your malware problems.
Logs can take a while to research, so please be patient.
If you no longer require help I would be grateful if you would let me know.
Please note the following important guidelines before proceeding:
- The instructions that will be provided are for YOUR computer and system only!
Using these instructions on a different computer can cause damage to that computer and possibly render it inoperable!- If you have any questions or do not understand something, please do not hesitate to ask, don't guess or assume.
- Only post your problem at One help site. Applying fixes from multiple help sites can cause problems.
- Only reply to this thread, do not start another. Please, continue responding, until I give you the All Clean.
Absence of symptoms does not necessarily mean that everything is clear.- DO NOT run any other fix or removal tools unless instructed to do so!
- DO NOT install any other software (or hardware) during the cleaning process. This adds more items to be researched.
- Print each set of instructions, if possible. Your Internet connection will not be available during some fix processes.
- Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
- Note: No Reply Within 3 Days Will Result In Your Topic Being Closed!
Please Note: If you haven't done so already, please read this topic "BEFORE You POST"(Please read this Procedure Before Requesting Assistance) where the conditions for receiving help here are explained.
Windows 7 Advice:
Please Note: The programs I ask you to use will need to be run in Administrator Mode.
In order to do this Right-click on the program file and select the Run as Administrator option.
Additionally, the built-in User Account Control (UAC) utility, if enabled, may prompt you for permission to run the program.
If prompted, please click on the Allow button.
Reference: User Account Control (UAC) and Running as Administrator
In light of this, it would be advisable for you to back up any important files and folders that you don't want to lose before we start.Please be aware that removing Malware is a hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.
If you follow these guidelines, things should proceed smoothly.
I am currently reviewing your log and will return, as soon as possible, with additional instructions.
Thank you for your patience.
Scolabar