Results 1 to 10 of 10

Thread: New Installation of Spybot yesterday

  1. #1
    Junior Member
    Join Date
    Mar 2012
    Posts
    5

    Default New Installation of Spybot yesterday

    Please help! I installed spybot yesterday on my computer and ran scan. Now the computer wil not come on past a blue screen and F9 &F11 options do not work.
    Last edited by tashi; 2012-03-08 at 19:39. Reason: Moved from Pacs Portal

  2. #2
    Member of Team Spybot tashi's Avatar
    Join Date
    Oct 2005
    Location
    USA
    Posts
    30,955

    Default

    Hello patioco,

    Which version of Spybot-S&D did you install, the beta or 1.6.2?

    After you ran the scan was any malware removed. Also what is the operating system please and do you have other security software installed.

    Best regards,
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  3. #3
    Junior Member
    Join Date
    Mar 2012
    Posts
    5

    Default

    version 1.62, op sys windows 7; Norton 360 must not be doing its job.yes malware & adware 50 items were removed. 11 items were to be removed at startup and that is when hard drive crashed.

  4. #4
    Member of Team Spybot tashi's Avatar
    Join Date
    Oct 2005
    Location
    USA
    Posts
    30,955

    Default

    Hi patioco,

    Quote Originally Posted by patioco View Post
    I installed spybot yesterday on my computer and ran scan. Now the computer wil not come on past a blue screen and F9 &F11 options do not work.
    Quote Originally Posted by patioco View Post
    11 items were to be removed at startup and that is when hard drive crashed.
    To clarify, the computer crashed after the scan or when you re-booted?
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  5. #5
    Junior Member
    Join Date
    Mar 2012
    Posts
    5

    Default

    computer crashed upon reboot

  6. #6
    Member of Team Spybot tashi's Avatar
    Join Date
    Oct 2005
    Location
    USA
    Posts
    30,955

    Default

    Hello patioco,

    Malware may cause issues when being removed however it can be difficult to establish the definitive cause and effect for blue screens.

    For instance a search shows instances of Norton 360 and blue screens on Win7.

    Example: http://www.sevenforums.com/system-security/214814-word-wise-norton-360-bsod-earlier-error-5013-3-a.html

    Quote Originally Posted by patioco View Post
    Norton 360 must not be doing its job
    Is the license current, was the program updating?

    Also is this a 32 or 64 bit computer and which version of Win7 do you have.

    Best regards,
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  7. #7
    Junior Member
    Join Date
    Mar 2012
    Posts
    5

    Default

    Windows Vista 64 bit. Norton 360 is up to date and current license expires 69 days.

  8. #8
    Member of Team Spybot tashi's Avatar
    Join Date
    Oct 2005
    Location
    USA
    Posts
    30,955

    Default

    Hello patioco,

    Could you provide the BSOD error please, it should appear on the screen unless system is set to reboot on system failure.

    In which case one can temporarily disable automatic restart.
    http://windows.microsoft.com/en-US/w...ding-safe-mode

    Best regards,
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  9. #9
    Junior Member
    Join Date
    Mar 2012
    Posts
    5

    Default

    cannot go to safe mode,f9 f10 f11 do not work

  10. #10
    Member of Team Spybot tashi's Avatar
    Join Date
    Oct 2005
    Location
    USA
    Posts
    30,955

    Default

    Hello patioco,

    At this point I will refer you to a forum at whatthetech where volunteer techs can assist in troubleshooting.

    You'd need to register an account as you did here but all help is free.

    Please start a topic in Microsoft Windows™ and provide a link back to this thread.

    Best regards.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •