Hello ecosarah

a few days ago, MS told me I dont have a genuine copy, and I have never had a message tell me that in all the years. This message now pops up regularly.
Lets see what the following can tell us:

  1. MGADiag


    • Please download MGADiag by clicking here and save it to your desktop.
    • Double click the icon on your desktop.
    • Push
    • Push
    • Go to Start -> Run and type in "Notepad"
    • Go to Edit -> Paste in notepad.
    • "x" out all of the numbers and letters in the line beginning with "Windows Product Key:"
    • Copy and paste that log here.


  2. CKScanner


    • Download CKScanner by askey127 from here and save it to your Desktop.
    • Double click CKScanner.exe then click on Search For Files.
    • When the cursor hourglass disappears, click Save List To File.
    • A message box will verify the file saved.
    • Double click the CKFiles.txt icon on your desktop then copy/paste the contents in your next reply


    Please post both logs in your next reply.